DCH Toyota City

DCH Toyota City

1305 E. Boston Post Road, Mamaroneck, NY 10543

New 888-729-0987
Used 888-232-5306
Service 877-468-7026

Delivering Customer Happiness

Average Ratings

4.6 out of 5.0
55 out of 61 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


    31-40 of 62 reviews
5.0 out of 5.0

Great Staff

by from Hawthorne,NY |

Mr. Mancebo our salesperson was extremely professional and courteous. He addressed all our needs and preferences to our complete satisfaction. We are very pleased with his assistance and our purchase. Mr. Mancebo and the entire DCH staff were excellent. We would not hesitate to use their services again.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great dealership and excellent customer service!

by from Harrison, NY |

I recently purchased a 2010 RAV 4 from DCH Toyota. This is the fourth vehicle I've purchased from DCH. The sales consultant, sales manager and business manager were friendly, professional and courteous. My sales consultant worked to get me the best possible offer price for my current vehicle. Not only was my sales consultant great but also the business manager worked to get me a phenomenal APR rate. Hands down the staff at DCH Toyota/Scion city excel at what they do best "Delivering Customer Happiness" - Thanks again for a great purchasing experience!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

DCH Toyota City - 2011 Toyota Camry

by from Bronx, NY |

I recently purchased a 2011 Camry from DCH Toyota. This is the third vehicle I purchased from this dealership. The entire car buying process was truly a pleasure. I left the dealership with the car I wanted for the price I wanted. I would recommend this dealership to anyone who is looking to get a reliable product for a reasonable price. Neil Sarrubbo, Robert O'connell, and Luis Gonzalez were all very helpful throughout the process. Thank You DCH Toyota.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

DCH Toyota City responded to this review

June 13, 2013

Congratulations on your new Camry! It's a pleasure to hear that your entire car buying experience was a pleasure. If you need anything else in the future, please don't hesitate to contact us at any time. Also, don't forget to check out the advertised specials on our Facebook and Twitter pages. Thank you for the recommendation and enjoy your new Camry. We know you'll have tons of fun driving this IIHS Top Safety Pick! Best Regards, Naomi Lopez - Internet Sales Manager nlopez@dchusa.com


5.0 out of 5.0

Responsive & smooth operation

by from Madison CT |

DCH was very responsive to our inquiry; Neil Sarrubbo and Luis Gonzalez told us exactly what we had to do to make our purchase go smoothly; we drove out with our car less than 24 hours after finding it online. We live near New Haven CT and would make the trip again.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

DCH Toyota City responded to this review

June 12, 2013

Thank you for writing this five-star review. It gives us great pleasure to hear that Neil and Luis were able to make your vehicle purchase go smoothly. If you have any questions or concerns in the future, please do not hesitate to reach out to us at your earliest convenience. Also, make sure to visit our Twitter and Facebook pages to view special coupons and offers. We hope you're enjoying your new vehicle and we look forward to working with you again in the future. Best Regards, Naomi Lopez - Internet Sales Manager nlopez@dchusa.com


5.0 out of 5.0

Outstanding Toyota Sales Person

by from Stamford, CT |

My husband and I have purchased our last 3 Toyota Sienna's from Ginny over the past 10 years and we keep coming back to her because she never fails to give us exceptional service. We have dealt with alot of car dealers in the past, but never one who is as friendly, fair, efficient, and experienced as Ginny. It is because of her that we just traded in our 3 year old Sienna to buy a brand new one. We trust and respect Ginny and would recommend her to any of our family and friends. She really takes care of us and goes out of her way to ensure we are getting the best deal possible. She is straightforward in her approach which is not easy to find in a car dealer. She has become a trusted friend to us and we wouln't consider buying a Toyota from anyone else. Even though we live in Connecticut and could buy our car from a dealer closer to home, we choose to drive the extra miles since Ginny also goes the extra mile to make sure we are well taken care of and are happy with our purchase. We are thankful we found her and don't have to shop around anymore. Thanks again Ginny! We appreaciate everything you've done for us. Laura from Stamford, CT

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

DCH Toyota City responded to this review

June 11, 2013

Congratulations on the purchase of your new vehicle! It gives us great satisfaction to hear that Ginny's excellent customer service earned your business. If you need anything in the future, please don't hesitate to give us a call. Also, be sure to look up our Facebook an Twitter pages for access to elusive special offers and discounts. Thanks again for the recommendation and we look forward to working with more in the future. Best Regards, Naomi Lopez - Internet Sales Manager nlopez@dchusa.com


5.0 out of 5.0

Service Dept. Went Above and Beyond

by from Mamaroneck, NY |

Previously reviewed dealer. Marc Ellison was great. This is about service. Had a small problem with a seat in my new Avalon. Without getting into details, the service folks were outstanding. Easy in and out. Gave me a loaner. Problem was not mechanical - seat was uncomfortable. They sent the car out and had the seat fixed in one visit - took 1 day! I have read that other dealers have not been willing to fix this issue - these guys took me seriously and got it fixed in no time. I really feared I'd have to put up a fight. So glad they did the right thing. Really impressed. 4th Toyota in 10 years. These guys were the best.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

DCH Toyota City responded to this review

June 11, 2013

Thank you for taking the time to send us your feedback! It's always terrific to hear from our customers when they enjoy their experience. I'm glad our staff was able to meet all your needs. If there is anything else all that we can do for you, please don't hesitate to let us know. Thanks again, and welcome to the Toyota City Family! Best Regards, Naomi Lopez - Internet Sales Manager nlopez@dchusa.com


5.0 out of 5.0

We are very happy

by from bridgeport ct |

We are very happy for the purchase of our toyota sienna xle Mr Raphael mancebo gave to us an excellent service and a good friendship. We are very satisfied we will recommend it in the future

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

DCH Toyota City responded to this review

June 5, 2013

Congratulations on the purchase of your new Sienna! It gives us great satisfaction to know that the our teams excellent service earned your business. With the Sienna being named a 2013 IIHS Top Safety Pick and Best Overall Value four years in a row, you'll love driving it around town! If you need anything in the future, please don't hesitate to reach out to us. Also, don't forget to follow us on Facebook and Twitter for first access to specials and promotions. Best, Naomi Lopez - Internet Sales Manager nlopez@dchusa.com


5.0 out of 5.0

Mike Burbridge was an excellent sales consultant!!

by from Bronx, NY |

Mike Burbridge went out of his way to make sure that he found the car that I wanted at the price that I wanted. He called me throughout the purchasing process to let me know when I could expect to have my car delivered. He was very friendly and attentive to my requests and needs when purchasing a new vehicle. I highly recommend Mike Burbridge to anyone who is looking to purchase a new Toyota.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

DCH Toyota City responded to this review

May 29, 2013

Congratulations on your new vehicle purchase! It gives us great pleasure to heat that Mike's attentiveness earned your business. If you have any questions or concerns in the future, please don't hesitate to contact us at any time. Also, be sure to check out the advertised specials on our Facebook and Twitter pages for exclusive access to special promotions and sales offers. Thank you for the recommendation and we look forward to working with you again in the future. Best Regards, Naomi Lopez - Internet Sales Manager nlopez@dchusa.com


5.0 out of 5.0

Customer-friendly dealership

by from Stamford, CT |

I found DCH on the web when I was looking for a certified pre-owned RAV4, looking for low mileage and a great price. I found exactly what I was looking for. Neil Sarrubbo was really helpful and friendly, made the test-drive very pleasant. He was very comfortable to work with, explained every detail, which I really needed since it is my first car purchase. The whole experience from walking into the dealership to driving away in the car the next day was great, couldn't have been easier. I would give Neil the top rating, and I would definitely recommend him to friends who are looking for a car. When I went to pick up the car, it was like new, completely detailed and clean. I felt like Neil and DCH really valued me as a customer. Thanks!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

DCH Toyota City responded to this review

May 21, 2013

We appreciate you writing this five-star review, Tim. It's a pleasure to hear that Neil was helpful and friendly during you recent visit to our dealership. If you need anything in the future, please don't hesitate to contact us at your earliest convenience. Also, make sure to check our Facebook and Twitter pages for exclusive access to specials and coupons. We hope you're enjoying your new RAV4 and we look forward to working with you again in the future. Best Regards, Naomi Lopez - Internet Sales Manager nlopez@dchusa.com


5.0 out of 5.0

Great Toyota Dealer; Not Pushy

by from Mamaroneck, NY |

Bought from Toyota City before. Wasn't thinking about Toyota again; wanted to upscale it to Lexus or BMW. Stopped by anyways to see Marc Ellison who sold me previous Highlander (still have it). Pleasure to work with. Saw the new Avalon. Loved it. Then, compared it with Lexus ES and BMW 528xi. Had virtually all the same features (plus some - ebin is awesome). Least expensive by a bit; extended mileage warranty to be comperable to Lexus. Marc and crew there are easy to deal with, not pushy; big new service facility in Mamaroneck is great (used it with my Highlander). Didn't try to upsell me at final paperwork stage. Would recommend them.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(31-40 of 62 reviews)