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by Chris C
Hertz Car Sales Cincinnati is a fantastic place to buy a used car. Their customer service is what truly seperates them from nearly every other used car lot I've ever been to. I had the pleasure of meeting and working with "Tank." Tank was incredibly nice and a very honest, genuine person who wasn't pushy at all. It was after shop hours one night while deciding on my car that we met the shop owner Leon. Almost immediately, I got good vibes from Leon and felt that he was a very true and honest straight-shooter. Leon put a sold tag on my car and I planned to buy it and pick it up the next day. Through a series of unfortunate miscommunications between employees, I was unable to pick my car up. All employees involved sincerely apologized, and Leon promised that he would make this right....and he wasn't kidding! After searching, Leon found me the same model car in excellent condition, made sure it had great tires, detailed the car, put new wiper blades on, filled up the gas tank, gave me a large discount on a coverage plan, and gave me the car at an extremely fair price; saving me thousands of dollars! The paperwork was made simple by Bobby. Overall, Leon went above and beyond to fix my situation. It was evident that Leon truly cared about his customers. All employees seemed like very friendly genuine people, and the process was easy. I will definitely be back to Hertz and would recommend them to everyone.