Lithia Chrysler Jeep Dodge Ram of Wasilla

2891 Sun Mountain Ave, Wasilla, AK 99654

Average Ratings

4.5 out of 5.0
12 out of 12 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 12 reviews
4.0 out of 5.0

Rough start, finished well.

by from Chugiak, ak |

The initial experience was not good. After several trips to the service dept, I spoke with the general manager of the facility. I made him aware of the issues and he saw to it that the issue was corrected. He even came to my home to pick up my jeep. When the repairs were complete, he had it delivered to my home. He provided a loaner until the repairs were complete. I wish I had spoken with him sooner. This is a new dealership. I understand that there have been some staffing issues in the shop.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Friendly staff

by from Palmer, Alaska |

Wonderful new facility and friendly, helpful staff.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Oil change

by from Wasilla, AK |

The Crew at Lithia in Wasilla were nice and courteous. They got me in and out in the time promised. The facility is clean and well lit.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Review of Lithia Chrysler Dodge of Wasilla

by from Wasilla, Alaska |

I was met at the front door of the service department by a friendly greeter and directed to parking, this was a pleasant surprise, as I am used to needing to find the service area in most dealerships. All the personnel were friendly and attentive. I asked if they could accomplish additional service on my vehicle that was not on the original schedule for this day and time. They accommodated me and were very courteous and accomplished the additional work with little additional wait time or hassle. Over all it was a very positive experience.

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Good Service

by from Wasilla, AK |

When I arrived for my appointment, Lithia was ready for me. My vehicle was serviced promptly and completely.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Modification/Repair

by from Palmer, AK |

Overall a very good experience, even though not able to complete work due to bad part (electrical harness) received. I really appreciate the shuttle service provided.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Customer

by from Palmer, AK |

All excellent service. I'm glad I went to Wasilla to service my car. People there are flexible and friendly.

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Dart Oil Change

by from Wasilla |

Quick, friendly service! Will be back in the future!

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

service experience at wasilla lithia

by from houston, alaska |

they were very friendly and informative as to when service would be complete.

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Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

2014 Dodge Avenger

by from Wasilla AK |

We are enjoying our new Avenger and the service we have received has been the best

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 12 reviews)