Capital Ford Of Charlotte

(4.9) 5.0 316 Reviews

5411 N Tryon St, Charlotte, NC 28213


Average Ratings

4.9 out of 5.0

Customer Service
Buying Process
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  1-10 of 316 reviews
5.0 out of 5.0

Great service manager

by from Charlotte, NC |

My central display quit working on my 2014 Fusion. I suppose this is the first of many things I can expect to break. After all, it is a Ford.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

James

by from Charlotte,NC 28213 |

I could not ask for better treatment or service. When you have three people Rob, Andrew and Alan taking care of you, how could you ask for for better service.The service was out of this world, 25 minutes for an oil change and tire rotation.For a short time I was King for a day. My sincere thanks to these people for their help. Please see that those involved read this . Sincerely, James Smith

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Harrisburg, NC |

Service was great and timely. I had an errand to run and my. While was completed before I returned.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

2015 Mustang GT

by from Matthews, NC |

Matt White, Ms. Erin and Michael (Moose) were very helpful in me choosing my Mustang GT. The process was smooth and quick. I walked in around 7pm and was driving out in a new car by 9pm. Matt has been very helpful/available as well as Erin and Mike to answer any questions I've had since buying my new car. I would definitely recommend you see these guys when looking for a Ford!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service & Staff

by from Charlotte, NC |

Ford Expedition, Service and Staff were Excellent!

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Does recommend this dealer

Did not make a purchase


3.0 out of 5.0

Friendly personnel

by from Charlotte, NC |

I've been coming to this dealership since 2006. I have spent a lot of money. When I bought my vehicle to this dealership I asked for an oil change and tire rotation and balancing. I also advised that my vehicle air conditioned and heated seats are not working and if they would take a look and tell me what is wrong. I asked if could be a fuse. When my vehicle was ready I asked what was the result of my seats and I was advised that I have to take to the service side and there would be a charge. My complaint is I have been a loyal customer for 9 YEARS and I can't get my vehicle checked out at the same time it is being serviced and for free. Where is the customer service loyalty. I am in the service industry and we have loyal persons that spend a lot of money and they get perks to come back to us.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from Gastonia nc |

Wouldn't go anywhere else. Always great customer service, speedy process, and best of all, never any issues after the appointment.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Quick and Easy!

by from Locust, NC |

I am pleased that I sent an offer from another dealer and asked if you could beat it....and you did. I arranged to pick up the vehicle the next morning. It was ready and the paperwork did not take too long. I was on my way. Thanks for the "hassle free" service I expereinced.

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Does recommend this dealer

Did make a purchase


5.0 out of 5.0

EXECELLENT EXPERIENCE

by from CHARLOTTE, NC |

Ms. Robinson is an excellent value to your dealership. I will send more car buyers to her. I will be back next year to trade my car with her. The whole process was smooth from the time I got there until I left with the car. Thank you for my purchase.

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Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great dealership service department experience

by from Charlotte, NC |

Great customer service. Friendly staff. Quick turn-around (tire rotation and oil change). Reasonable prices for a dealership service department.

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(1-10 of 316 reviews)