Glenn Infiniti

Glenn Infiniti

3390 Richmond Rd, Lexington, KY 40509

New 877-398-9526
Used 877-218-4513
Service 877-279-1091

Find It All At Glenn Auto Mall

Average Ratings

4.8 out of 5.0
29 out of 30 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


  1-10 of 30 reviews
5.0 out of 5.0

Great Service Department

by from Nicholasville, Kentucky |

I have been servicing my QX4 Infiniti at Glenn Infiniti for 13 years and they are a wonderful service department. I have always been extremely satisfied and one plus is they do not force you into unnecessary repairs. They explain everything clearly and let you know what really needs repair and what can be put on the back burner for a while. Will definitely buy another Infiniti because I like the service department so well.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Very professional

by from Richmond, KY |

My car and I were treated very well. Absolutely no concerns with my experience.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great customer service, expert repair

by from Lexington, KY |

Dan was very helpful and made the process of repairing the car very smooth. There were no surprises and my vehicle ran perfectly when I got it back

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Services

by from Madisonville, ky |

Prompt, professional service carried out in timely manner. All aspects of service explained in detail. Informed of future service plan for maintaining vehicle.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Glenn Infiniti on cars.com

by from Lexington, Kentucky 40515 |

Paul and Mike in Lexington Kentucky were most helpful to me. They had my car issue resolved within an hour.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Fantastic service

by from Lexington, Ky |

Glenn Infinity always gives top notch service. Tjhat is what keeps me coming back.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Infknity

by from Winchester, KY |

Good nice that they washed my car Dan was very personable.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

CALVIN SCHNEIDER

by from LEXINGTON, KY |

great! went in for oil change without reservation. service provided on time!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

I-35 Year 2008

by from Lexington, Ky. |

No problems at all. Car ready as promised. I was offered a car to use since the repair was going to take a few hours. I have always used Glenn Infiniti for all my services. I like the idea that they keep up when it is time for major services need to be done or just a oil change. I feel like they are concerned about the car and the owner.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Glenn Infiniti responded to this review

April 15, 2015

Thank you Evelyn! We look forward to seeing you again and appreciate your continued patronage.


3.0 out of 5.0

customer

by from Lexington, Ky |

The last 2 times I have dropped my car off for service and returned to find the car wash is really bad. Did not touch the rear end or window. (Not Good) Cleaned front floor and the back not touched. (Again Not Good) Have purchased cars from GLENN for past 10 plus years and things have started going down hill. SORRY

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Glenn Infiniti responded to this review

April 15, 2015

We certainly apologize for your experience and the fact your car wash was less than satisfactory. As a Glenn customer you are entitled to free car washes for as long as your own your car. One of our staff members has already spoken to your wife and invited her in for a car wash at her convenience. We will make sure it is perfect for you. Thank you for your feedback and for your faith in us the last 10 plus years. Jason Branham General Manager 859-263-5020


(1-10 of 30 reviews)