Northtown Lexus

3845 Sheridan Dr, Buffalo, NY 14226


Average Ratings

4.8 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 28 reviews
1.0 out of 5.0

Horrendous Customer Service

by from Amherst, NY |

Will never purchase nor have my vehicle serviced here again. AVOID THIS DEALERSHIP!!

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  • Customer Service
  • Buying Process
  • Quality of Repair
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Shopped for a used car

Came in for service or repair

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

It really was a most pleasant experience

by from AMHERST NY |

It really was a most pleasant experience, and I couldn't think of any way it could be improved upon.

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    Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent service, salesperson very knowledgeable

by from Lackawanna NY |

Excellent service, salesperson very knowledgeable and courteous, would refer any family and/or friends to Northtown

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Always greeted with a smile and very courteous

by from AMHERST NY |

Always greeted with a smile and very courteous. Service is great and they always finish within the time they promise.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Everyone was lovely during my recent visit

by from TONAWANDA NY |

Everyone was lovely during my recent visit, including the young lady who took my information and the young man who was the concierge. The fact that I came in with an issue with no appointment and was treated so kindly made the experience a truly pleasant one.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

The service staff is great

by from LACKAWANNA NY |

Always a pleasure. The service staff is great and if I choose to wait the lounge is wonderful. If I choose to drop my car off the staff get me in a loaner easily. Very kind and helpful service reps. I never feel like I'm being ripped off. Instead, I feel like they are really trying to help me.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

I had a wonderful experience

by from NORTH TONAWANDA NY |

I had a wonderful experience and continue to be impressed with the quality of service and quickness.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Jake was great and patient with me

by from WEBSTER NY |

Jake was great and patient with me during this process and Pat and Jake was very knowledgeable about Lexus and financing part of the experience.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

I always receive excellent service

by from BUFFALO NY |

I always receive excellent service at Northtown Lexus.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

The service agents are always very friendly

by from TONAWANDA NY |

The service agents are always very friendly, know their job very well, always ready for you visit. service management is doing very good job

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Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-10 of 28 reviews)