All Star Ford of Denham Springs

On April 3, 2024,   I had my truck towed to All Star Ford at Denham Springs for maintenance issues.  I was originally told that my truck would be ready by April 30, 2024.  The work was not completed on my truck until May 31, (58 days later!).  My bill for $14,941.29 showed the same mileage at check-out as at check-in, indicating the truck had not been test driven. After picking my truck up and driving it less than 15 miles, the truck caught fire.  I found myself with my wife and dog going down the interstate in a burning truck.  The truck lost power leaving us with no power steering, no power door locks and NO brakes at all.  I managed to get the truck to the shoulder of the interstate.  Within seconds of us getting out of my truck, the flames had consumed the cab of the truck  and was billowing smoke. The incident was caught by traffic cameras and aired by channel 2.  My wife and I both continue having nightmares of burning to death in the truck. The first response from All Star Ford at Denham Springs was for me to file a claim with my insurance.  They would only agree to pay for my tools and personal items if I signed a hold harmless document relieving them of any responsibility for mine and my wife’s trauma or my lost time from my self-employment work.   The poor customer service during the repairs coupled with the dismissive attitude of the General Manager makes this the worst customer service experience I have ever had. If I ever own another Ford Vehicle and have problems with it, All-Star Ford at Denham Springs is the last place I would take any car.

Dropped my vehicle off for warranty repairs over 2 weeks ago. I’ve gotten nothing but excuses on why mar car still isn’t ready now they’re telling me they can’t find a part they ordered I’m a Uber driver this is costing me dearly now. If and when I get my car back I’ll never come back and I’ll definitely telling everyone I know not to go to Allstar Ford

Took my 2014 Ford Focus in for trans. Repair. Took them 2 weeks just to get the car in to Diagnose the problem. They 2 more weeks pass and they finally text me and tell me that the part, a TCM is on back order and with no idea when they can get the part. I checked the internet, and they are everywhere for sale. Last time they get my card to do anything. Just goes to shop the bigger the company the worse costumer service is.

The "pushy hurry up and sign" to "get this guy our of here experience" To begin my experience I arrived at all star Ford / Dodge in Denham Springs to look at a white 2020 Ram 1500. I have already done my research, so I know what I am looking for. I wanted to a test drive to see the difference between my then, 2014 ram and the now 2020 rams. I will say I was impressed. So when we started to negotiate price, Josh and Ben became the pushy sign right here salesmen. After a few hours of talking I knew I really liked the truck in question so we agreed on a price and started the paperwork. What I was told by Josh was the truck would be detailed while I was in finance and when I was done it would be waiting on me. But surprising like when I was done with finance, the truck was still dirty, and had trash in the back of it. I mentioned it to Josh, and seeming very inconveniently he said he would take it to the back to be addressed. When it returned I finished moving my belongings and set back off on my 2 hour ride home. When I got home I was beat so I waiting until the next day to admire my new truck. When I woke I went out and started looking it over, i realized the locking lugs from my other truck that were supposed to be swapped were not, and noticed a rather large scratch in my rear bumper. So I called Josh to address it, and this process of calling and leaving voicemails went on for 4 days before I made contact with him. And when I finally got Josh on the phone he said well how do we know you didn't do that at Walmart. So then I proceed to call someone in management which also put me in a waiting game of response. When we finally arranged a date to drop my truck off I did. And was given a loaner which was greatly appreciated. Now the initial discussion Josh told me I would have my truck back in 4 days, so I was okay with that. But on the fourth day I called back. And couldn't get him on the phone. So I called for collision, and to be told.they haven't touched my truck, and that collision dept told Josh it would be 6-7 days before I got it back. In the end result I got my truck back 9 days later. In the end result it all worked out for now, but if you're okay with the runaround, the lack of returning phone calls, pushy, conniving experience, then here's your place.

They lied to me about the value of my car they gave me 7500 for my 2014 Nissan Maxima just looked on line they have it listed for $13994. They tried to sell me a mustang tell me it was worth $19800, and that I was getting it for 16100. My Credit Union caught it on there in the mustang was only worth $14800. So they would not process the loan. So I went back and got our 2014 Nissan Maxima. Please avoid going here. ... Oh and Thank you Riverland FCU!!!

Where to start... first off they set up an appointment for me to come see a used car that I wanted. I had to take off and miss a whole day of work to make it to the appointment that is 2 hours away from where I live. I show up to my appointment and they didn't even have the car there for me to look at. Told me that if I went ahead and singed for it, that when I see the car and decide if I don't want it they would take it back. I was told that the car didn't have any aftermarket work or engine work done to it. I go home and then go back a few days later, missing work again, and look at the car. From what I could see, I liked it so i decided to keep it. Later on I got in touch with the previous owner. He told me all the aftermarket work and modifications that he had done to the car. Cold air intake, ported throttle body, headers, cam, different gears in the rear end, lowered, different suspension, and had an aftermarket tune. Which the dealership told me it didn't have. And I have the proof in an email they sent me to show that they said there was no aftermarket modifications. Well... one day I was driving down the road and it started making a weird noise and lost power. Had to get it towed to a mechanic shop. They had to pull the engine and i had to get the engine rebuilt. I've been without my car going on for 3 months now and a bill around $7,500 that I can't pay. I've tried contacting them and I can't get anyone to help me with my situation. So basically now I'm stuck making payments on a car that I don't even have and that I can't even drive. I should have followed my gut feeling and took my business elsewhere at the very beginning when they didn't even have the car for me to see for the appointment that they scheduled me for. If you decide to get a used car from this place, just know that they lie. And they won't try to help you afterwards if something happens. I even left a Google review on their site and after a few days they replied saying they want to connect with me. So I replied to there response and and they still haven't responded to me. Thwy must of left that reply to try to make it look like they care and are trying to help. On another note, tell me this, if they don't lie and aren't deceptive, why are all their managers and employees leaving 5 star reviews on their own site and here on their own page?? They get so many bad reviews that their own people have to leave good reviews to try to even it out and make themselves look better. If you don't believe me, scroll through the reviews and click on the peoples names that left a good review. It will go to their page and right there plain as day, it shows that they work there. Not every single good review but a good bit of them are. If they are gonna lie where its obvious to see, who knows what they are lying to you about that you can't see and don't know. Looks like the only way I'm going to get anything resolved is to take legal action. Cause they sure aren't worried about resolving anything or their customers.

Hands down, better than Robinson Brothers. Instead of keeping my truck for six days, I was in and out of All Star Ford in one day. Shout out to Brian for his professionalism and courtesy. He kept me in the loop and was helpful with the entire process. They have a new customer now.

I had a great experience buying my new F-250 from Ray over at All Star Ford in Denham Springs, LA. I knew exactly what I wanted and Ray made that happen for me at a better price than I expected. Ray was very patient, kind and knowledgeable. All I know is that I wouldn't have been able to deal with me, so this man needs a raise. Thank you to everyone at All Star Ford making this big decision for me so enjoyable!

Lack of customer follow up between sales,sales manager and service Dept. No follow up on any customer complaint to general manager so don’t think that will help!

John Porter was wonderful to work with no nonsense just great service! He helped me find the exact car I was looking for very timely