McLaren Charlotte

Bought a 750S with low miles a month ago and was told the vehicle had not been in an accident and was given a walkaround video showing a few tiny paint chips. My car went in for PPF this week and the owner pointed out the car had been repainted in the front and it was not a clean job. The G.M. at Charlotte McLaren has not returned phone calls or emails and is dodging me.

Bought a 750S with low miles a month ago and was told the vehicle had not been in an accident and was given a walkaround video showing a few tiny paint chips. My car went in for PPF this week and the owner pointed out the car had been repainted in the front and it was not a clean job. The G.M. at Charlotte McLaren has not returned phone calls or emails and is dodging me.

I’m writing to express my deep frustration and disappointment with how this entire transaction has been handled. This is the first high-end vehicle I’ve ever purchased, and I placed a great deal of trust in your dealership to deliver not only a quality vehicle but also a quality experience. Unfortunately, that trust has been seriously violated. Just two days before the car was scheduled to ship, I was informed that one of your porters backed into the Rolls-Royce I had just purchased, causing damage to the front bumper. Accidents happen, but what’s unacceptable is what followed. Your team kept the vehicle for three additional weeks, assuring me that it would be properly repaired before shipment. Upon arrival, it became immediately clear that this promise was not fulfilled. I’ve attached photos that show: • The bumper was not even removed properly. • There is still a visible crack. • The bumper alignment is poor and uneven. • There are obvious paint run marks—something that should never be seen on a vehicle of this caliber. Frankly, the repair job is subpar—well below any reasonable expectation, let alone for a luxury brand like Rolls-Royce. This is not only disappointing, it’s offensive to a customer who expected and paid for excellence.

great service, Malika was very kind and was happy to help me out and show me the showroom

Awesome Workers rlly nice and kind cool cars and we can have free shirt oh yeah that’s sick

beautiful cars its crazy how they sound it’s beyond my imagination but they sound so good

Super nice place and helpful staff, spacious rooms and atmosphere, it created a good and welcoming environment even just for walkthroughs!

the staff was extremely friendly and the cars that were on site were incredible! will definitely be back!

Fantastic service from Malaaka and Andrew B. Amazing lot. Show room has every car to offer.

Awesome dealership all the staff is very helpful and welcoming would come back tomorrow if I had time