Long story short- they will over promise and under deliver. They will not respect your time and leave you standing around for hours. Do yourself a favor and choose another dealership. Full story- I initially was dealing with Francisco. We test drove many cars and finally found one Nissan Rogue that fit my needs. There were many scratches on the exterior, Francisco said that they would be buffed out and the car would be ready to go by Saturday (three days from when the deal was made). I gave him a deposit, signed the paperwork and left expecting to pick up my car on Saturday in the condition we had discussed. When I arrived on Saturday the car had not been buffed, it had not even been vacuumed! How could I take a car in this state? We began looking at other cars. I found another that fit my needs though it had a massive scratch on the steering wheel. I said I would take the car if the steering wheel plate could be replaced- Francisco said this was an easy fix and he could replace it. I said I wanted to take the car that day and he said he could get the car ready while I was in financing. I sit down with financing and I am told I need to pay an additional $2,000 for the certified plan. I was initially told that this car was certified and Francisco never mentioned there additional fee on top of the sticker price- another deception. I pay the fee (what choice do I have?), finish with financing and walk outside to get my car. At this point, nobody is willing to help me anymore. Francisco had moved onto another client and finally his manager Ian had to get involved. Ian was unable to find the keys, after standing in the parking lot for 15 minutes finally someone surfaces with the keys to the car. We open the door to find that the car had not been vacuumed here was literally garbage in the back seat and trunk. The exterior had not been washed, there was a paint chip on the bumper and the steering wheel was still in the same poor condition. I was told by Ian and Francisco that I could bring the car by in a few days so that they could handle the repairs we disused. This is where things really took a turn for the worse. Francisco called to tell me that they would no longer be able to replace the steering wheel plate, the cost would be too expensive for the dealership to absorb. I tried negotiating with them and got nowhere and Francisco and Ian both denied ever promising me that this could be done- essentially calling me a liar. Furthermore, I then had to wait 3 weeks to even get an appointment for my car to be vacuumed and buffed- something that should have been done before I even drove the car off the lot. Their follow up was very poor, I had to call each time to follow up on the status of the appointment. Cons- Very difficult to work with Sales Managers will over promise to close the deal and in the end not make good on their promises Hidden fees Under staffed Poor follow up Advice- There are Nissan dealerships everywhere. My family has bought many Nissan's from other dealerships and had very pleasant experiences. Not only was this experience unpleasant but I was deceived into buying a car that I would have never bought had I known the steering wheel plate would be in such poor condition. Trust me, choose another dealership. I also only found out about this site because Ian desprately asked me not to post a poor review on DealerRater. Thanks Ian for telling me about this site so I can share my awful experience with everyone.
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