Ford Lincoln of Smithtown

Ford Lincoln of Smithtown

440 East Jericho Tpke, Saint James, NY 11780

New 888-809-4296
Used 888-804-3148
Service 888-810-0127

Long Islands # 1 Ford and Lincoln Dealer in Suffolk County, New York.

Average Ratings

4.9 out of 5.0
634 out of 638 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 638 reviews

Featured Review

5.0 out of 5.0

2005 Ford Mustang

by from Long Island, NY |

I bought a 2005 Ford Mustang from Smithtown Ford and I had a very good experience. I dealt with Larry and he was extremely courteous and got right to the point, which was refreshing after dealing with other salespeople at other dealers. The car was also in great shape and the dealer performed a full inspection, found the e-brake cable to be bad, and fixed it at no expense. My family and I will be giving them our business from now on.

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase

Ford Lincoln of Smithtown responded to this review

January 17, 2013

Thank you For your positive feed back. So glad are happy with your 2005 Ford Mustang. Thanks Again

5.0 out of 5.0

O.K. Service

by from Smithtown, N.Y. |

We don't make recommendations. You should not expect customers to write to you.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Tony DiBrita

by from Ronkonkoma,ny |

If you like to drive a car w/ class and pay for that privilege , the service should reflect that. Smithtown Ford delivers and exceeds my expectations. Looking forward to the new Lincoln facility, the expert staff and the CLASS service !!!

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Service

by from commack, NY |

My service advisor took excellent care of care of me. I was out in less than an hour with all issues resolved. Very pleased.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent experience!

by from Smithtown, NY |

Leased 2015 Escape. Awesome staff! Very helpful and kind. First service was due to a recall. Only took 45 minutes to complete and even gave me a loaner so I didn't have to wait. Friendly and prompt service department. Would definitely recommend this dealership!

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Ford Lincoln of Smithtown responded to this review

September 4, 2015

Lisaann, thank you for your positive review. We're happy to have been of service to you. Please let us know if there's anything else we can do for you. Drive safe and see you on the road.


5.0 out of 5.0

Great service

by from Lake Grove, NY |

I brought my MKZ in for routine maintenance and everyone was very courteous. The car was done within half an hour of promised time and I received a phone call apologizing that it was a little late.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Ford Lincoln of Smithtown responded to this review

September 2, 2015

We are happy you found us so helpful! Thank you again for your business!


4.0 out of 5.0

Amazingly on time...early with my car!

by from East Northport,, NY |

I brought my Fusion Hybrid in for service and a recall. I was told it would take about an hour and 45 minutes. I had asked about a loaner previously, because I was told (by sales) that when my car needed servicing, I would be able to get a loaner for the time the car was being serviced. Sadly, that was not true, and I was unsure as to the veracity of the wait time. Imagine my surprise when the car was done early! That made me feel much better about being in the waiting room when I might have run an errand. The staff was helpful, and courteous. I would go back again.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

A standard oil change and multi point inspection.

by from St. James, NY |

it was great. the dealership was very accommodating . i truly do not need to enter so many characters. if this is what you need for an accurate response, then i no longer wish to respond. if an actual human being reads this, perhaps you will inform your superiors that a simple response should be sufficient. I like my dealership, they are responsible and trustworthy, and I would buy from, and have them service my vehicle again. That's it.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

I love my max

by from East Northport, New York |

Very good experience. Service was excellent staff was helpful.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Ford Lincoln of Smithtown responded to this review

September 2, 2015

Thank you. We take our reviews seriously and are delighted to hear about your visit. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!


5.0 out of 5.0

Service department was quick and helpful

by from Dix hills, ny. |

Our service Manager Chris help get our window fixed at the dealership quickly and professionaly.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Ford Lincoln of Smithtown responded to this review

September 2, 2015

We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Feel free to stop by if you need any assistance in the future!


5.0 out of 5.0

informed

by from Smithtown, NY |

staff was helpful in getting me the info I requested.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Ford Lincoln of Smithtown responded to this review

August 22, 2015

Thank you for this glowing review, Paul. We hope to be of service again in the future.


(1-10 of 638 reviews)