Platinum Volkswagen

Platinum Volkswagen

340 W Old Country Rd, Hicksville, NY 11801

New 888-750-2927
Used 888-594-8055
Service 877-291-5327

Customer Service is our #1 Priority! Big Selection, Financing Available.

Average Ratings

4.8 out of 5.0
101 out of 105 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 105 reviews

Featured Review

5.0 out of 5.0

Amazing staff and service

by from Hicksville, Long Island |

Everyone I encountered was friendly and openly willing to assist me. I had a great experience and would return with enthusiasm

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Platinum Volkswagen responded to this review

March 17, 2014

I'm glad to hear that you had such a positive experience with everyone! Our team takes customer service very seriously so it's always gratifying to receive feedback like this. Don't hesitate to contact us if anything else comes up. We look forward to seeing you again! Josh Lever | General Manager | josh@platinumvw.com

5.0 out of 5.0

Great service

by from Freeport, NY |

I had such a great experience at this dealer. Costumer service was great and I was able to get in and out in a new car in the same day. I would recommend my sales consultant Al Toussaint. He was very nice and easy to talk to. He wasn't just trying to sell a car. He was very personable. I would definitely buy another car from this dealer.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

This Is The Dealership You've Been Looking For

by from Levittown, NY |

My sister and I will ONLY lease our new cars with Platinum Volkswagen. The owner, the manager and each and every salesperson create a family-like environment for their customers. If you become one of their loyal customers this means that you too will feel immediately at home when you walk through the door; you will be welcomed; you will be given a wide assortment of payment options; you will leave satisfied and confident that you made the right decision; and you will always look forward to your next visit and your next VW. You will always buy VWs for the rest of your life because you will never want to leave this dealership or their service shop a few blocks away with its dependable, talented and kind VW professionals ! J. Gumo

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

great service

by from hichsville,ny |

They made you very confortable in leasing from them. And explained all aspects of the car which i didn't know. thank you

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

great service

by from hicksville, new york |

I liked the attention that I got. I saw the service manager walking around making sure everyone was being taken care of. I loved the way Dee treated me and how she informed me of what is going on and how fast she got me out of the service center. I would never go any place else to service or lease/buy my VW.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Platinum Volkswagen responded to this review

May 5, 2014

What an enjoyable review to read, Arthur! It is reassuring to know that Dee provided you with an informative and quick service experience. Platinum Volkswagen's primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don't hesitate to call or stop in if you should have any additional questions or concerns. Josh Lever | General Manager | josh@platinumvw.com


5.0 out of 5.0

Great service

by from Hicksville, NY |

Everyone was very helpful and friendly. All the paper work was done before I even arrived to pick up my car. It was a very quick and easy process. Krista Howard was very helpful!!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Platinum Volkswagen responded to this review

May 2, 2014

Thank you for writing about your visit with us, Christine! It is imperative to us that we make the car-buying experience painless and efficient from the initial negotiations to the final paperwork. We are delighted to read that Krista and the rest of our team were able to provide you with helpful and friendly service. We look very forward to seeing you again in the future! Josh Lever | General Manager | josh@platinumvw.com


5.0 out of 5.0

Great service

by from Hicksville, NY |

The people that I spoke to were always very gracious and helpful. When I came into the service station I was taken right to Joe and he gave me a great explanation on what the process was to fix my car. So thank you!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Platinum Volkswagen responded to this review

April 29, 2014

Thanks for your awesome review Emily! I am very happy to hear that Joe was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Josh Lever | General Manager | josh@platinumvw.com


5.0 out of 5.0

Great service, friendly place

by from Hicksville, NY |

Efficient and cordial, very accommodating with the shuttle service and free WIFI.. also John was very clear with car service advice.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Platinum Volkswagen responded to this review

April 29, 2014

Lara, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Josh Lever | General Manager | josh@platinumvw.com


5.0 out of 5.0

Great service, Great service advisor

by from Hicksville N.Y |

AS ALWAYS, DEE, MY SERVICE ADVISOR IS A PLEASURE TO WORK WITH, SHE ANSWERS ALL MY CONCERNS AND TRULY SHOWS THAT SHE HAS MY BEST INTREST IN MIND

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Platinum Volkswagen responded to this review

April 26, 2014

Kenneth, we are pleased to hear that you had an excellent experience with Dee. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. We look very forward to seeing you again in the future! Josh Lever | General Manager | josh@platinumvw.com


5.0 out of 5.0

Car Purchase

by from Hicksvile, NY |

All staff where very helpful with all questions and concerns and answered all of my questions patiently and efficiently. Doc and Bill were especially wonderful to work with.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Easy Sales Process

by from Hicksville, NY |

Everyone was very helpful and speedy in their jobs, explaining the car equipment, going over warrenty options as well as sales.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Platinum Volkswagen responded to this review

April 16, 2014

Sybil, thank you for leaving this glowing feedback. We appreciate your feedback and are happy to hear that we were able to meet your needs. At Platinum Volkswagen, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Josh Lever | General Manager | josh@platinumvw.com


(1-10 of 105 reviews)