Biggers Chevrolet

Biggers Chevrolet

1385 E. Chicago Street, Elgin, IL 60120

New 888-804-2612
Used 888-619-2694
Service 888-246-2788

Average Ratings

3.5 out of 5.0
5 out of 8 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-8 of 8 reviews

Featured Review

5.0 out of 5.0

Excellent Customer Service

by from Carpentersville |

Found newly listed on Cars.com . Went to dealer , car was out . They offered to bring it to my house! Went back next day...original sales guy was off, but he had already introduced me to the fella that would be there! Although not a Chevy, the customer service was excellent ! I would recommend them !!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Biggers Chevrolet responded to this review

November 12, 2013

Thank you for your testimonial and review. We are extremely happy you had a great experience here! We hope to see you again! Thanks again for the business!

5.0 out of 5.0

Best Car Buying Experience

by from Schaumburg, IL |

I bought a new vehicle for my construction business. I printed out the price from cars.com and brought it in. They honored the price and gave me an additional $1,750.00 off. It was a real smooth process, no back and forth negotiating. It was a great experience. I will definitely buy my next construction vehicle from them.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Biggers Chevrolet responded to this review

March 5, 2014

Nick, Thank you for your purchase and also thank you for you nice review! We are glad that you had a great experience and hope to help you again in the future. Thank you for your business!


5.0 out of 5.0

Bought the car

by from Balsam Lake, WI |

Great to work with - easy transaction - very satisfied.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Does recommend this dealer

Did make a purchase

Biggers Chevrolet responded to this review

March 5, 2014

Thank you for your nice review. We are glad that we are easy to work with. Welcome to the Biggers Family!


4.0 out of 5.0

Pleasant experience

by from Chicago,Ill |

I can Honestly say this was one of the best dealership experience I EVER HAD. There was no pressure and My sales person Chuck was very helpful and honest. I value this in a dealership and not to many dealerships are honest, I just want to say Thank you and God Bless.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase

Biggers Chevrolet responded to this review

November 12, 2013

Alisa, Thank you for your kind review. We are glad that you had a great buying experience with Chuck. Thank you for the business and see you again!


1.0 out of 5.0

Misleading

by from Aurora, il |

There was a car that we were interested in purchasing. The online price seemed almost too good, so we called to verify it was correct before driving 2 hours out of our way with 2 small kids. We were assured that the price was correct and scheduled an appointment that evening to visit. When we arrived we were told the price online was wrong. What a waste of time and energy. And the listing has not been corrected.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Biggers Chevrolet responded to this review

November 12, 2013

We are sorry to hear about your shopping experience here. We will take this review seriously and we will reach out to our sales staff to make sure this doesn't happen to anyone else.


2.0 out of 5.0

Questionable Customer service

by from Bolingbrook, IL |

I called the night before to check if a certain car I had seen on the internet was actually on the lot, since I was driving an hour to get there. I was assured it was, and I was there when they opened the next morning. The car was "out on an extended test drive." (Off the lot since 2 days before.) The second sales person was very apologetic, but that does not really make up for my time and effort. This did not make good impression of how they would look out for someone actually purchasing a car.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Biggers Chevrolet responded to this review

November 12, 2013

Thank you for your feedback. We will address this with our staff.


4.0 out of 5.0

Used car Purchase

by from Chicago, IL |

Recently I found a great used car on cars.com listed by Biggers. We were greated well and the buying process was fairly easy but they do not budge on prices. Other than the internet department sent the wrong listing price in an e-mail it was otherwise a smooth experience. They even completed some cosmetic repairs on the vehicle. I would recommend this dealership again.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Biggers Chevrolet responded to this review

November 12, 2013

Bob, Thank you for your review and your honesty. We hope to see you again! Thank you for your purchase!


2.0 out of 5.0

Read this if buying GX 470

by from park ridge |

Recently took listed 2005 black Lexus GX470 out to be checked by Woodfield Lexus before I bought it at Biggers. Front and rear brakes need to be replaced. Right caliper is sticking. Rear suspension sensors need to be replaced. They will not tell you these things. When I brought all of these needed repairs to their attention they said they will fix the brakes but not the susupension sensors. Their reason was that the car is "priced right." My response is that they are priced right, however if they add the needed $2,200 needed to repair the car to bring it up to safety standrds they are now not priced right. The truck was great,salesman was average but beware of this truck before you buy it.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


(1-8 of 8 reviews)