New Country Toyota

(4.8) 5.0 272 Reviews

3002 NY-50, Saratoga Springs, NY 12866


Average Ratings

4.8 out of 5.0

Customer Service
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  1-10 of 272 reviews

Featured Review

5.0 out of 5.0

Great experience with Saratoga Dealer !!!

by from Malta, NY |

I was on the lookout for pre-owned car and when I ended up at Saratoga Toyota dealership, I was invited by Christine Smith. She paid great attention to my request and helped me to find a car that meets my expectation. She stoodby me all the way until I took delivery of the car. She kept me updated periodically on the progress of the loan approval, car readiness and even communicating with business manager. Her customer service is commendable and I am looking forward to do business with her again for my next car..

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service

by from Albany NY |

Made appointment and they actually took my car right at the time! Very quick... Great job!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

My 2004 Corolla

by from Cambridge, New York |

Recieved a recall notice for my 2004 Corolla that I purchased from a different car dealer last year. I called New Country Toyota of Saratoga and they set up an appointment to fix the problem within a week. When I arrived they brought the car in and did the repairs while I waited. They also did a through inspection of the car, topped off the fluid levels and gave me a report. The service was excellent. I will continue to have my vehicles serviced at this dealership. .

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Came in for service or repair

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Horrible customer service

by from Saratoga springs |

Went to drop off a leased vehicle at New Country Toyota in Saratoga Springs. Very simple process, I called ahead and made an appointment. Also called Toyota Financial to make sure all was in order. When I arrive no one knows why I am there or who can assist me. I made an appointment. Then the manager was confrontational when I asked him about a form I needed per TFS. I would never recommend New Country Toyota to anyone I actually liked! I was a loyal customer for 3 years and was treated this way. What a disappointment, considering this was our family's 4th and last Toyota

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Shopped for a new car

Shopped for a used car

Came in for service or repair

Does not recommend this dealer

Did make a purchase

New Country Toyota responded to this review

February 16, 2016

We apologize for the misunderstanding that took place over the release form that TFS mentioned you needed. In no way were we trying to make this process any more complicated for you. Congratulations on your recent purchase of a new vehicle! If you ever need anything in the future, please keep us in mind and we will do our best to make sure this experience is the exception and not the rule when it comes to great customer service. Thank you for all your past business. Sincerely, New Country Toyota


5.0 out of 5.0

awesome group of people

by from delmar |

Everyone is so helpful and polite. They always take time to explain the service or repair. This group is top notch and should be reconized as such. Everyone should give them a try.

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Came in for service or repair

Does recommend this dealer

Did make a purchase

New Country Toyota responded to this review

January 24, 2016

Thank you for your business Rich. We would be nothing without our customers and we hope to make a lifetime one out of you. Thank you for your kind words and we will do our best to keep your opinion of us high.


5.0 out of 5.0

Good service

by from New York |

Good service, and follow up. Diligent work. Car runs very well after service.

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  • Customer Service
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Came in for service or repair

Does recommend this dealer

Did make a purchase

New Country Toyota responded to this review

January 24, 2016

Julie, thank you for your continued support of our dealership and its services. We hope to make every interaction as easy as possible.


5.0 out of 5.0

Amazing time

by from Clifton park NY |

My boyfriend and I dealt with Scott in sales. We bought a used 2013 Toyota Tundra with 31000 miles on it. We had a great experience with him and in the facility! We will be coming back to buy any of our vehicles again

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  • Customer Service
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    Quality of Repair
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Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did not make a purchase

New Country Toyota responded to this review

January 24, 2016

Thank you so much for your business. We strive to make everyone's experience a quick and easy one. Enjoy the Tundra!


5.0 out of 5.0

4Runner

by from Saratoga Springs, NY |

I had a Great experience at New Country Toyota! Dan Miller was very helpful throughout the whole process. He went above and beyond to explore every option to fit my needs with his professionalism and knowledge of the Toyota 4Runner models . Very happy with my 2016 4Runner thanks to him!!!

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  • Customer Service
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Shopped for a new car

Does recommend this dealer

Did make a purchase

New Country Toyota responded to this review

November 11, 2015

Thank you for your kind words Sarah. We strive to make the buying process a stress-free and straight forward experience. Thank you so much for allowing us the opportunity to earn your business and we look forward to helping you for all your needs in the future. Enjoy your 4Runner! Your Friends at New Country Toyota of Saratoga


5.0 out of 5.0

Highly recommended

by from Albany, NY |

Go see Ray Skiba and Cary Hickey at New Country Toyota! By far the easiest and most pleasant car buying experience i've ever dealt with. They ordered me the exact new model tundra i was after and gave me a killer price. I don't think i could have got this same price on a leftover model from other dealers let along a next year model. These guys are the best! Very easy to deal with, very fun buying process. I can't tell you how happy i am with my truck and the wait was all worth it. When i ordered this truck i knew i'd be a 2 month wait and these guy kept me updated the entire time. Awesome people to do business with, thank you so much for getting me the exact truck i wanted!

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  • Customer Service
  • Buying Process
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    Quality of Repair
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Shopped for a new car

Does recommend this dealer

Did make a purchase

New Country Toyota responded to this review

October 28, 2015

Jake, We are glad we were able to get your CrewMax TRD Off-Road Tundra for you. Thank you for your patience in the process and for allowing us to earn your business. We look forward to taking care of you and your truck for years to come. Thanks again and enjoy your 2016 Tundra!! Your Friends at New Country Toyota


5.0 out of 5.0

CARY HICKEY...SUPERB CUSTOMER SERVICE AND FUN ALSO

by from schenectady ny |

I visited New Country Toyota to look at a used car. From the very first visit, I was greeted with a warm smile and hand shake. The staff, Cary in sales and Ron in finance who served me were very personable. I felt right at home and I also felt that this was the place that I should do business with. Thank you so very much Cary and Ron for all you did to help me. You all carry the mark of excellence by the way you treat and help your customers. Bless you.

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  • Customer Service
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Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase

New Country Toyota responded to this review

October 28, 2015

Patricia, Thank you for your kind words and for the opportunity to earn your business. We strive to make the buying process a quick, stress free and enjoyable experience and we are pleased to hear that yours was a success. Without folks like you we wouldn't be able to do what we do, thank you for your business and enjoy your vehicle! Your Friends at New Country Toyota


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