New Country Toyota

New Country Toyota

3002 Route 50, Saratoga Springs, NY 12866

New 888-868-7859
Used 866-776-8982
Service 888-284-9781

"Home of the New Country Pre-Owned Advantage Program! Complimentary Maintenance for one year or 15000 miles!

Average Ratings

4.9 out of 5.0
234 out of 244 people recommended this dealer.
Customer Service
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  1-10 of 244 reviews

Featured Review

5.0 out of 5.0

CARY HICKEY...YOU ARE #1 IN MY BOOK!!!

by from SOUTH GLENS FALLS NY |

MY EXPERIENCE WITH CARY HICKEY AT NEW COUNTRY TOYOTA AND SCION IN SARATOGA WAS TRULY AMAZING. CARY IS THE PERFECT REPRESENTATION OF WHAT CUSTOMER SERVICE SHOULD BE LIKE. SHE GOES ABOVE AND BEYOND TO FIND EXACTLY WHAT YOU'RE LOOKING FOR AND DELIVERS THE VEHICLE WITH A SMOOTH, QUICK PROCESS MAKING IT FUN ALL THE WAY THROUGH. AFTER MY EXPERIENCE WITH CARY, I FEEL AS IF I'M A FRIEND RATHER THAN A CUSTOMER.

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Shopped for a new car

Does recommend this dealer

Did not make a purchase

New Country Toyota responded to this review

September 3, 2014

Dear Anthony, I thank you for taking the time out of your day to post a review on your New Country Toyota experience with Cary. She truly has a loyal following and does make her/our customers feel like family. It should be fun to purchase a new or used vehicle. We all try to make it just that! Cary's customers are always laughing and enjoying their time here. Best to you and thank you again for the kind review. Regards, Tony Erceg- General Manager

5.0 out of 5.0

Great Customer Service!

by from Warrensburg, NY |

The staff is very friendly and knowledgable. Cary made the experience fun and easy, she was a pleasure to work with!

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Christine Croft

by from Rutland VT |

Kudos to Christine and the other staff at New Country Toyota Scion. This is my 2nd Tacoma buy at New Country and look forward to the excellent service I received on my 2012. Christine went above and beyond to procure the new 2015 in the color and model I desired. Thanks again!

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

A+ for Christine Croft and New Country!

by from Malta, NY |

My company purchased multiple cars from New Country and we got A+ customer service from Christine Croft. As confusing as my co-workers and I made it, she handled it like a champ and performed wonderfully.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Michelle

by from Saratoga springs, N.Y. |

We traded in our vehicle for another one with Michelle about a month ago. She went above and beyond to help us out and make sure we got a great deal and a safe truck for our family! I would recommend going to see her if buying a vehicle. Thank you Michelle!

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Thank you Christine Croft!

by from Wilton, NY |

Working with Christine Croft was a novel experience for me. I usually hate car shopping because the salespeople are usually pushy and arrogant . Christine made the experience leasing my new Prius C a pleasure. She is knowledgeable but not arrogant. She went out of her way to find the best fit for me and did not push options I didn't want.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Tacoma

by from Glens Falls, New York |

Just leased a 2015 Tacoma and couldn't be happier that I went with New Country Toyota. Every step of the process was very easy and they were very quick to respond to any questions or concerns I had. I would definitely recommend any one that is looking for a new car that they use New Country Toyota. My sales person Christine Croft was very helpful and found the exact truck that I wanted in just a few days and was nothing but excellent through out the whole process.

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Customer Service
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great customer service

by from Burnt Hills Ny. |

My sales person Cristine Croft was great found me the truck I needed and wanted and was very helpful even when I was anxious about vehicle arrival Thank you .

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Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Leasing was a pleasurable process

by from Wilton, NY |

Just wanted to express my appreciation and respect for the manner in which Christine Croft carried out her job in making sure I was able to once again reach a satisfactory leasing arrangement with New Country. She persisted in making sure any and all questions and concerns were addressed, went out of her way to make sure my budgeting goals were met and even took time to direct a card to my wife post-surgery. An A+ for her efforts in all respects!

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Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Horrible Sevice Department Customer Service

by from saratoga springs ny |

I went with a friend to pick up their car after being serviced. I wanted to see for myself just how bad the customer service was that he tells me about all the time. Well...he was right! We had questions about the bill and the employee was very defensive right off the bat (because it was the end of the day). God forbid you have a question about how you were charged for the parts and labor. My friend was expecting the discount (through the discount program that he purchased) but it wasn't given to him because they price matched another dealerships quote. The employee pulled the keys away when we said we didn't agree with the bill amount and he said "you can't take your car then". According to my friend, the service manager is just as bad. So this must be the type of atmosphere and employee attitude they breed. They charged almost $800 for labor when they only worked on the car for 7-8 hours. On top of all of this, my friend previously saw a note in his "file" that said something similar to "customer does not want to pay for anything". The only reason he continues to go there is because the car was purchased there and he is supposed to get discounts on services. I know I will never ever recommend this dealership and I'm surprised nothing has changed after hearing how awful they are from many people.

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Came in for service or repair

Does not recommend this dealer

Did not make a purchase

New Country Toyota responded to this review

September 9, 2014

Amy R- I am sorry to hear of your disappointing experience. Our goals is so much different. I would be happy to meet with your friend to go over the billing and how we come up with pricing and make the quote up front. Our new service manager started about three months ago. He comes with over 20 years of experience; over half of that with Toyota and Lexus. I am not sure who you and your friend spoke to but would encourage your friend to visit me so we can review. Our goal is to exceed and please. I look forward to hearing from your friend. Thank you. Tony Erceg- General Manager


5.0 out of 5.0

Be treated like a person, not a dollar sign. $$$

by from Clifton Park, New York |

I recently decided that, while I enjoyed my 05 Elantra, I missed my 98 corolla. Had it been in better condition, I would have kept it. I dread car shopping. But I was hoping to find something newer and affordable. Most of the dealerships I went to made me feel either like I was a dollar sign, or that they weren't willing to negotiate very much. A family member suggested New Country CP. And these guys were fantastic! They make you feel like you aren't being taken advantage of. They take the time to make sure you feel comfortable and happy with your purchase. I worked with Mike Roucci and Mike Kowala. These two were the best! They helped me out so much, and got my into a 2014 Toyota Corolla S. A lot nicer than my old 98, but there was still that Corolla feel. I love it! And a shout out to Jared for helping with all the final paperwork. He was very thorough and answered all of my questions. They aren't going to rush you into a sale. They want you to make the right choice for you, not for their bottom line. If you are shopping around, avoid other dealers. Just come here, and be treated like a person. Not a dollar sign!

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Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 244 reviews)