Toyota Scion On Western

Toyota Scion On Western

6941 S. Western Ave, Chicago, IL 60636

New 866-396-7858
Used 866-396-7802
Service 866-505-8708

Servicing Chicago since 1967

Average Ratings

3.7 out of 5.0
5 out of 7 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-7 of 7 reviews

Featured Review

5.0 out of 5.0

corolla

by from CHICAGO,IL |

EXCELLENT IN SERVICE I WILL TAKE MAY CAR THERE FOR SERVICE AND I WILL BUY A CAR FROM THIS DEALER AND TELL PEOPLE WHO WANT A TOYOTA TO GO THERE VERY GOOD SERVICE

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase

1.0 out of 5.0

Toyota Certified Failure

by from Mount Prospect, IL |

Purchased 2011 Toyota Sienna SE with 32k miles on it Toyota Certified. 3 days later after the first car wash the rear bumper paint was peeling off very easily. I took it to a Toyota Certified Body Shop and they said the rear bumper has been replaced and the rear tailgate as well, rear bumper needs to be repainted and the tailgate needs to be caulked from the inside to keep it from getting rusted out. He then looked at the entire body and said the front bumper has been repainted and it doesn't match the shine of the rest of the body and has a gouge/cut on the bottom of the front bumper that needs to be replaced and painted to match Toyota Certification standards set for by Toyota. I also discovered some mechanical issues like significant steering wheel and seat vibrations above 65 mph. The steering wheel is not centered when going straight, squeaks and squeals coming from the front of the interior and the rear. Excessive swirl marks all over the body of the vehicle, lots of buffable scratches and scratches that need to fixed, dings that needs to be fixed on the passenger sliding door. The car has 160 points that need to be up to par in order to be Toyota Certified, it failed at 11 points and I pointed it to the salesman and he said I should have purchased a new vehicle then, this was upsetting because I didn't certify the car, the dealership did and now that it doesn't meet the standards they don't want to stand by it and get the things done. I am sorry but if this wasn't a Certified vehicle I would have never purchased it and because it is certified I expect these issues to be taken care of, it is not my fault it has issues. I talked to other dealerships in the area and they said this car shouldn't have been certified in the first place with all these issues. The only options are to fix these issues and all of them, not doing it is not an option. The Dealership Certified the vehicle and the certification entails that it meets these 160 point inspection standards and it doesn't. I didn't certify it and didn't make up the 160 point inspections, they did and now they must fix it, it is not my fault!

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Customer Service
Buying Process
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Shopped for a used car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

No Pressure sales and a great service Department

by from Frankfort, Il |

Buying the car was painless---no hassle or high pressure salesman, Would recommend this dealership to anyone that wants a new Toyota. 6,000 mile check up was done and had back within the time I was told.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Fantastic Service Department and clean facility,

by from Chicago, IL |

I have been using this dealership for many years now and I find the service staff to be excellent. They take the time to explain the needed repair to me and overall are very pleasant to deal with.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Great Customer Service

by from Springfield, IL |

Just bought a used car at a fair price. Quiana Vance was very professional and a pleasure to deal with. No pressure to buy and negotiations were ok.

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Buying Process
Not Applicable
Quality of Repair
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Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Customer

by from Portage,indian |

Fake advertising. I saw vehicle. On cars.com. They don't even know what. They advertising

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Not Applicable
Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

2011 Camry

by from Hobart, IN |

Just bought a Camry from Toyota on Western in Chicago. The staff was very helpful and didn't pressure me. Love my new car and would do business with them again! Thanks, Jenna D.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-7 of 7 reviews)