Bill Jacobs Joliet

Bill Jacobs Joliet

2001 W. Jefferson St., Joliet, IL 60435

New 888-619-3717
Used 888-619-3718
Service 888-246-9575

Bill Jacobs Joliet, Doing The Impossible

Average Ratings

4.3 out of 5.0
13 out of 16 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 17 reviews

Featured Review

5.0 out of 5.0

great place to do buisness

by from Homer Glen ,Il |

I went to the dealership to buy a used late model cargo van ,Scott the salesman showed me what they had, I found one that was in my price range.I had a trade that they gave me a fair price for and we struck a deal Scott was knowledgable of what I wanted and needed and made it happen .I had a few minor details a few days later that I needed looked at and used car manager Eddy told me to come down as soon as I wanted and he would take care of my problems I did and he did just that.I will come back to the dealership to buy my next van or car and I will recommend friends and family also to shop there first it was a good experience and I have been in many dealerships over the years and this one rates # 1 as far as i am concerned.....Bob N.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Bill Jacobs Joliet responded to this review

December 5, 2013

Bob, Thank you so much for your business! Please keep us in mind for any future vehicles and have a fantastic holiday! Chris Hill 815-725-7110 eCommerce Director

1.0 out of 5.0

showing an also rand car dealer attitude

by from Morris, Il. |

Made an appointment for an oil change 5 day a ago. Arrived at Joliet location before SCHEDULED appointment for an oil change. Were told that we would need to wait 2.5 hours. We specifically drove from Morris to come back here due to the friendly service and turnaround time we had on last visit. They are now just a few months ago. Could gave saved the gas money and had the change done locally which is what we will now have to do. There was also an issue even getting waited on. My wife was waiting in line and when another person came in, they were waited on first. The gentleman was kind enough to tell the associate that my wife was there before him. Bill Jacob ' s Service needs a tune up.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Seamless experience

by from Countryside, IL |

I went to a Silverado work truck that I found with help of Cars.com and process was much better than expected. I worked with Ricky and we worked out a great deal. I would reccomend Bill Jacobs

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Easiest Deal I Ever Made!

by from Plainfield, IL |

Went in knowing what I wanted to look at (seen online), was immediately helped by the staff and was test driving the car I seen within 15 minutes. One hour later had my deal, no hassling, no haggling, got the price I needed and an extended warranty. Best car buying experience I ever had! Thanks Bill Jacobs

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Bill Jacobs Joliet responded to this review

December 5, 2013

Thank you so much for you business! It's always great to hear back from such a satisfied customer. Please let me know if their is anything we can do for you in the future! -Chris Hill eCommerce Director


1.0 out of 5.0

Terrible service

by from Joliet, IL |

Bought an equinox several years ago. Had problems with the spare tire well flooding whenever it would rain which required it to be taken in 6 times and the problem was never fixed, this isn't unique to my equinox if you research online. After a heavy rain the water leaked into the lock of the rear hatch and shorted that out making it impossible to open the hatch. Jacobs said the flooding was due to normal wear and tear and it wasn't covered and would cost almost $600 to repair. Jacobs has made my decision to never buy another GM car again an easy one

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Came in for service or repair

Does not recommend this dealer

Did make a purchase

Bill Jacobs Joliet responded to this review

December 5, 2013

We're extremely sorry about the poor service that you were provided. Please give my service manager Brian Coster a call at 815-725-7110 and we'll make sure to get you taken care of. -Chris Hill


1.0 out of 5.0

Terrible service

by from Joliet, IL |

Bought an equinox several years ago. Had problems with the spare tire well flooding whenever it would rain which required it to be taken in 6 times and the problem was never fixed, this isn't unique to my equinox if you research online. After a heavy rain the water leaked into the lock of the rear hatch and shorted that out making it impossible to open the hatch. Jacobs said the flooding was due to normal wear and tear and it wasn't covered and would cost almost $600 to repair. Jacobs has made my decision to never buy another GM car again an easy one

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Came in for service or repair

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

great service!

by from joliet, il |

I worked with Josh Casey and Raul during my experience at Chevy of Joliet. They were phenomenal! They helped figure out the right price and got me the vehicle i wanted! Very personable and everything went smoothly with their help. I absolutely love my 2013 Equinox!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Professional and kind

by from Normal |

I recently purchased a 2013 Camaro from Bill Jacobs, and I am very satisfied with my purchase. the car is just "wowwwww." There are no words to describe how professional the customer service is. The customer service was very helpful in asking all my questions and setting for me the cheapest price I could get for the car. The people were overall very helpful, particularly Raoul who drove for 100 miles in the heavy rain to come pick me up in order for me to see the car (I did not have the ride), bearing the risk that I could refuse to purchase the car. He then showed me everything I needed to know about the car. I left the place at 11: Pm and there were still people available to answer all my questions. This is a very great dealer I would definitely recommend them, for they are cheap and professional.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent customer service

by from Plainfield, Illinois |

I bought my 2013 Chevy sonic on April 17, 2013 my salesman was Shawn Chamberlin, he was so helpful he made the buying process a pleasure. Shawn went over the cars features in detail before our test drive, he also answered all my questions and never rushed me or acted like he was too busy to take the time to help me. The finance team was great they went over the entire contract in detail with me and got me a great deal on my sonic. If you are in the market for a new Chevy I would totally recommend Bill Jacobs Joliet, also I would tell you to ask for Shawn Chamberlin he was the most helpful car salesman ever.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Experience, Ken from Cedar Lake, IN

by from Cedar Lake, In |

Tom S was a wonderful salesperson and really took care of us and Fred B helped with finishing up the deal. Both were very pleasant and now have a repeat customer from Indiana. Appreciate their help, honestly and service and most of all helping to entertain the kids.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

WONDERFUL experience!

by from Crown Point Indiana |

Called about a specific car. Drove out and met with Tom S. who presented us with an unbelievable deal which included a trade-in. Purchased the car and drove away! Worth the trip and will look there in the future for our next car.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-10 of 17 reviews)