T J Toyota Inc

T J Toyota Inc

6706 State Hwy 56, Potsdam, NY 13676

New 888-535-0348
Used 888-517-5274
Service 888-543-3570

Since 1980, Our Family Business Priority Has Been & Remains To Serve & Service You, Thank You!

Average Ratings

3.0 out of 5.0
1 out of 2 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-2 of 2 reviews
5.0 out of 5.0

So pleased with our TJ Toyota experience

by from Canton, NY |

Our sales representative was extremely helpful, honest and readily available. We had a very specific request list and were very pleased with how Shawn worked to find quality options for us. We would highly recommend TJ Toyota to anyone interested in purchasing a Toyota.

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Customer Service
Buying Process
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

T J Toyota Inc responded to this review

May 9, 2015

Mr. Bari, We are so pleased that you had such a great experience at TJ Toyota! We look forward to helping you any way we can in the future. Thank you, TJ Toyota


1.0 out of 5.0

aweful service.

by from New York |

Customer service is absolutely not TJ Toyota's focus! I brought my Tacoma to them for recall service only to get it back with damage to it. I pointed out the damage and was told I would hear from the service manager. Two days later I needed to call and ask for the service manager only to be told I was a lyer and that it was my word against theirs and that they would do nothing to fix what they did. Ensure you take full photos of your vehicle before taking it to TJ Toyota for repairs.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase

T J Toyota Inc responded to this review

April 17, 2015

Brad, I'm very sorry to hear about your experience with our dealership. As you said, your Tacoma was in for an emergency recall on the leaf spring, which we repaired using a spring from a new Tacoma so you could get back on the road quick, rather than waiting for parts to be delivered. The damage you mention was on your roof, and a scratch on the windshield, far away from where our techs were working. If we thought there was any possibility we had damaged it, we would have contacted you before picking up the vehicle to determine the best way to handle fixing the situation. If you have and other concerns please feel free to contact us. Thank you TJ Toyota


(1-2 of 2 reviews)