Orleans Ford

Orleans Ford

1405 S Main Street, Medina, NY 14103

New 888-379-2202
Used 888-378-6203
Service 888-552-1851

We are The Truck Giant of Western New York

Average Ratings

4.6 out of 5.0
45 out of 49 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 49 reviews

Featured Review

5.0 out of 5.0

Bought a New Van for business

by from Rochester, NY |

Great from the start till I drove off in my new purchase. Pleasure doing business with everyone involved with my purchase. Thank you:)

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

excellent service & sales

by from rochester |

Very good service : friendly staff : well rounded experience: clean facility, felt the team goes above and beyond

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Customer Service
Buying Process
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Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Extraordinary great experience.Excellent service

by from Oakville, Ontario, Canada |

We are from Oakville, Ontario (Canada), but we needed a SUV in a hurry for our daughter who goes to school in the States. After having "bad" experience with other big name Buffalo, NY dealers, we saw a vehicle over the internet @ Orleans Ford @ Medina. The experience could not have been better- start to finish. Salespersons (John and Cory) were extremely polite and very honest and then paperwork/wire transfers were done professionally (Joni/Nancy) and courteously. Everything we wanted (e.g., extra clean up, accessories etc.) were done to our satisfaction. When Audrey handed over the car (after explaining all the features of the vehicle) with a smile, all parties were happy.Cory even came down to say good bye. I sense that they have a very professional team and it was worth the drive (+2 hours) to Medina to get the vehicle. Additionally, I have to say that prices are way cheaper than Buffalo,NY dealers.

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Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Buying a 2014 F-150

by from Holley NY |

Buying a vehicle at Orleans Ford was a low pressure pleasureable experience.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Reason for new car purchase

by from Medina NY |

For 8 years I owned a foreign made vehicle and did not always return to an associated dealership for service related matters. There were many times that I needed local, efficient service for minor and in some cases significant issues. The service department at Orleans Ford was wonderful to work with. They were courteous, responsive and did a great job of getting me back on the road regardless of the issue. When it came time to purchase a new car, I compared the Ford Escape to comparable models from other manufacturers both foreign and domestic. The Ford Escape offered more features than competitive brands and Orleans Ford worked hard to earn my business. The staff from the point of purchase, financing, to delivery and new care orientation, did a thorough professional job and I strongly believe they will be there to handle whatever may arise.

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Customer Service
Buying Process
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Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Best dealership with great customer service!

by from Norwich, NY |

We were extremely satisfied with our buying experience. We needed a Ford Explorer quickly (and with a long list of options of course!); they put in the extra effort to find us the perfect vehicle in an expedited manner, including completing the paperwork, etc., making things so easy for us. The salesperson and service were exceptional and I would highly recommend Orleans Ford. This was the second new vehicle purchase from them.

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Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Ford Edge Buyer

by from Rochester, NY |

Very satisfied with customer service and love my Edge!!

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Not Applicable
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Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service, great deals

by from Rochester, NY |

Bought a Ford Flex here and love it! Would definitely recommend buying from Orleans Ford!

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Customer Service

by from Lockport, NY |

I just want to thank the folks at Orleans Ford for providing excellent service.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Cars/Service *Unmatchable Price*

by from Buffalo, NY |

Just purchased a 2014 Mustang GT from them. Very professional, friendly, and helpful salespeople. Not pressured at all. Great car - they had it ready to go within an hour or two - and the price was truly unmatched by any other dealer in the area. Highly recommended.

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Buying Process
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Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Always lowest prices

by from Medina ny |

Cheapest Prices Not high pressure easy paperwork experience went over electronics of car in person

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Customer Service
Buying Process
Not Applicable
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Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-10 of 49 reviews)