West Herr Chevrolet of Orchard Park

West Herr Chevrolet of Orchard Park

3575 Southwestern Blvd, Orchard Park, NY 14127

New 877-893-4514
Used 888-885-2976
Service 877-243-1673

Your Western New York Chevy Dealer!

Average Ratings

4.9 out of 5.0
191 out of 196 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 196 reviews

Featured Review

5.0 out of 5.0

Great Service

by from Orchard Park, NY |

I had a great experience buying from West Herr Jeep. Brandon Mathewson, was very helpful and it was great doing business with him

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Very profesional dealership

by from buffalo,ny |

Most proficient dealership I ever dealt with,salesman Joe Lewicki was great(2nd time we bought from him in 3yrs.)Scott Heller who got us great financing,and of course Gary Bellinger in service ,been dealing with Gary since he was @ Saturn,he is the most professional service person around 13 years dealing with him and never a problem,gets us in and out quickly,never have to return for a fixed problem,very easygoing,pleasure when I have to return for service when dealing with Gary.We can stop even without appointment and if issue doesn't require extensive time it is taken care of,very commendable in our book!

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Highly Recommend!

by from Rochester, Ny |

As a person with bad credit, I thought I'd never find a dealership willing to finance me, let alone show me the quality of cars I was shown at West Herr ALC. Dan Shalloe was my rep and he was just downright amazing. He answered any and all questions I had before I drove out (I came all the way from Rochester to work with this specific dealer upon recommendation from a close friend) and I was able to get in and out and home with my awesome 2009 Ford Fusion in under 5 hours. Recommending this dealer to all my friends, and I'll surely be coming back when it's time for a trade in!

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service

by from West Seneca NY |

Have been purchasing vehicles from West Herr for over 10 years now and have had nothing but great service and experience every time. My salesperson Donavan Scott is awesome would highly recommend him to anyone looking for a new vehicle. Will definitely be back!

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Customer Service
Buying Process
Not Applicable
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Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

First time buying a car

by from niagara falls,ny |

First time I ever bought a car and John Camp was so helpful and honest with me the entire time! I have already referred people to him because my experience was so great!

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Mike made everything easy!

by from Shortsville, NY |

The dealers in my area did not have the vehicle I wanted, and did not seem willing to go out of their way to find it for me. I knew West Herr had what I wanted. I reached out to Mike as I was referred by a family member. He made everything smooth and easy - even bringing the car out to Rochester for my test drive! Pick up a week later couldn't have been easier! He had everything ready, helped us move our stuff into the new vehicle and had us on our way again in under 2 hours! I couldn't have asked for a better car buying experience!

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Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Highly Recommend West Herr!!!

by from Buffalo,NY |

My husband and I bought a brand new 2014 Chevrolet Cruze on July 31, 2014 from the dealership in Orchard Park. It was the best car buying experience we have ever had. We went through a recent bankruptcy and did not think we could get financing with only a $500 down payment, but John Schultz made it happen. John is the smartest and most caring finance guy in the car business. We always felt like we mattered throughout the whole process. We were never made to feel like we were undesirable customers due to our credit score. There were no high pressure sales tactics or games played. The whole transaction went smoothly from start to finish. The customer service representative Denise is great and makes you feel at home the moment you walk through the front door. We are West Herr customers for life! If you are in need of a car please go see the friendly, smart, caring, kind and fun people at West Herr Chevrolet in Orchard Park. Thanks again West Herr!!!!

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Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Friendly service

by from Hamburg, NY |

I had a wonderful experience at this dealership recently. My salesman John Camp was extremely friendly and made me feel like he actually cared. I will definitely be returning to him in the future!

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Customer Service
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Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

no nonsense

by from bflo ny |

My family has leased several cars through Gene Hart and Bob Goulding. Just the facts is all I ever ask for and that is what I get from these fellas. A very pleasant sale every time. I have been to so many dealerships where the salesman talks to me as if I were an imbecile. I'll be back to these guys for a long time.

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Not Applicable
Customer Service
Buying Process
Not Applicable
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Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


2.0 out of 5.0

Bad Customer Service in "service"

by from Hamburg, NY |

I recently called into service to make an appointment for my 2011 Equinox that I recently purchased in 2012. I received an "engine malfunction" letter from Chevrolet and was told I needed to talk to a specialist, I left a message on a Saturday for a specialist to call me back. No one from service ever called me back, I waited till after Labor day, I then called them back again on Tuesday and made an appointment for the following Tuesday. I received a call on Monday that they have to reschedule my service call to the following week. I was not going to wait a week with an "engine problem" the letter from Chevrolet said if the engine is making a noise and the light is on then it is serious. This was the only possible time frame they could give me for a service call of my car with an "engine" problem that I purchased from them not even one year ago. A two week lead time for service! I cancelled my appointment and made an appointment with Emerling Chevrolet on Monday for Tuesday morning the following day. Horrible customer service by Orchard Park Chevrolet!! Signed Disgruntled customer!

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Came in for service or repair

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Great first new car buying experience

by from Buffalo NY |

We just bought our first "brand new car" ( we had always bought used). Mike Shearer walked us through the whole process. We had a pleasant experience and would come back again to buy our next new car.

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Customer Service
Buying Process
Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 196 reviews)