Our Acura Sales Department Puts The Customer First...
We provide the highest level of Professionalism, Service and Integrity. We are proud to be known as a Dealership that does things the Right Way. If you are in the market for a New or Used Vehicle, please give us a call. We use Acura Factory-Trained Technicians. Our Dealership uses the industry's best Acura Factory Trained Technicians, being the only dealership in western NY with two Acura Certified Master Techicians, along with the highest quality equipment to service your vehicle. 100% Customer Service Commitment. Ray Laks Acura is focused on one thing only...Your Complete Satisfaction.
2 out of 3 people recommended this dealer.
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Whenever I drop my vehicle off for service, the Service Manager Jim is there. This in and of itself shows me the dedication and pride he has in the dealership. He always steps away from what he is doing to say hello, and to ask me if I need anything, and if everything is being handled to my satisfaction.The family like atmosphere with the Service Department should be commended, there does not appear to ever be new faces or turnover of employees, which makes returning customers feel like a true member of a family. I worked an 8 hour job all my life, to see the hours put in by these people days I would drop my car off at 7am and pick it up at 6:30 with them still there, and to see them always happy and smiling through a long day is simply unheard of. I often leave there wondering how they can function after work, and raise their families. If you are looking for customer service, and honestly I recommend this dealership. There is no "in-and-out" with no formalities, and you are never treated like a "deli-number".