Northtown Automotive

Northtown Automotive

3930 Sheridan Dr, Amherst, NY 14226

New 888-921-1944
Used 888-234-3171
Service 866-396-7114

Selection to the nth degree.

Average Ratings

4.6 out of 5.0
252 out of 276 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 276 reviews

Featured Review

5.0 out of 5.0

Excellent coffee and freshly baked warm cookies

by from CHEEKTOWAGA NY |

Excellent coffee and freshly baked warm cookies were offered to me during my wait for tires to be put on! They were delicious and everyone is always warm and courteous and pleasant and professional. Got to visit with Brian Sider whom we have purchased 3 cars from so far and he has always gone above and beyond with customer service for us. A pleasure to work with him.

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Came in for service or repair

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

My experience was great

by from CLARENCE NY |

My experience was great. I dropped in to check the availability for an oil change and they took me right away!! The employees were friendly and helpful with all the questions I asked.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Schedule was prompt, finished ahead of schedule

by from EAST AMHERST NY |

Schedule was prompt, finished ahead of schedule, all your staff were very friendly. Great job.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

hey went above and beyond the call of duty

by from WILLIAMSVILLE NY |

They went above and beyond the call of duty in helping me out when they discovered a defective part that made my car not safe to drive. It was all last minute and they got me a loner car and amazingly I got to my event (6 hours away) in time.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

I was very happy when I came in

by from CLARENCE NY |

I was very happy when I came in that not only did they estimate the amount of time to complete the work accurately, but they also noticed my inspection would need to be done this month and asked if they wanted me to also take care of it while i was there. That was great!

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Came in for service or repair

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

I was contacted by phone at 12:30 that my car was

by from North Tonawanda NY |

I was contacted by phone at 12:30 that my car was finished and I arrived at the dealer at 1:10 and spoke to Lisa who told me my paperwork was not completed and it should be done by 1:30. At 1:45 I went to the desk and was told the car had been done at 12:30 and the paperwork was also done. Lisa gave me the wrong information and I was detained in the waiting room for 35 minutes when my car had been done all along. If I had not come up to the counter to inquire I could have sat their all day. Also I was in a waiting room with some who had a chronic cough and the only program on TV was an infomercial.

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Came in for service or repair

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

I call my experience NO SERVICE!

by from TONAWANDA NY |

I had a 10:30 AM appointment for an oil change and check for leaks. I called at 1:30 PM, the girl said she had to check.After about 5min. Some tech said they were just working on it. Further, 10:30 appt. is only the drop off time. When I questioned this he said he was not in charge of scheduling. This may be true, but I am also in charge of where I go for service. As it was I did not get my car until 4:30 PM, which means my whole day was shot. While I don't expect 10min oil change I think anything over 30 min. start after my appointment is totally unacceptable. I call my experience NO SERVICE!

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Came in for service or repair

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Service was perfect

by from NORTH TONAWANDA NY |

Service was perfect I was treated the everyone wants to be treated....A+

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Service Manager went above and beyond the call

by from CHEEKTOWAGA NY |

Service Manager went above and beyond the call of duty to help us in a very unusual situation. He is to be commended!

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

The people are always friendly and helpful.

by from NIAGARA FALLS NY |

The people are always friendly and helpful. This is just one of the reasons why my wife and I have bought five cars from Northtown over the years. Keep up the good work!

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent service from check in to check out

by from NORTH TONAWANDA NY |

Excellent service from check in to check out - everyone was courteous, work was explained in way I could understand and done in a prompt, efficient manner.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-10 of 276 reviews)