Henderson Ford

Henderson Ford

810 Ridge Rd, Webster, NY 14580

New 866-795-0349
Used 877-602-0600
Service 866-795-3176

Average Ratings

4.9 out of 5.0
395 out of 397 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 397 reviews

Featured Review

5.0 out of 5.0

WENT TO SEVERAL DEALERS, THIS ONE WAS GREAT

by from Irondequiot, NY |

We went to several dealers, and we had no pressure here. William Page was our sales person, he was great. He dealed with us the whole time instead of passing us around to others like the other deales. The other dealers kept asking for money down, and high pressure. Here, he listened to what we needed, found the car we wanted, and let us talk with no pressure. I am very pleased with this dealership!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Henderson Ford responded to this review

November 15, 2013

Thank you for writing about your visit with us! I am happy to hear that William was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Regards, Vern Downey Sales Department Manager

5.0 out of 5.0

great service

by from Webster, NY |

The staff was extremely friendly and the service was fast. Was my first visit and I will definitely be back!

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Customer Service
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Great Service

by from Webster, NY |

Both Dale and Steve in service are excellent in providing service and support. They are one of the reasons that I buy vehicles at Henderson.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Check for Leak

by from Ontario,NY |

Checked for leak nothing found. Was advised to keep checking.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from Webster, NY |

We were quickly addressed on arrival. The personnel were courteous and professional. The waiting area was comfortable. Service was performed in about the time expected.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Routine service is fast

by from Albion, Ny |

2014 Ford Fusion Hybrid 40 k miles. In for routine LOF, tire rotation. Took an hour. No problems. Drove off to work happy.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Quick Lane

by from Rochester, NY |

Purpose of this visit was to accomplish the contracted oil change. If we time it correctly, it's a quick in & out. There are time when we enter and it's a much longer wait; we usually do not stay at those times as we know that it's a simple process.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from Rochester, New York |

Adam was very nice. He met with me and we went over my concerns for the service technician to resolve. My CD Player is still skipping. This issue has not been resolved. I have not used my defrost setting yet, so I do not know if there is still and antifreeze smell and a white film on the inside of the windshield, as I had told Adam. I will use the Defrost setting and see what happens.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Diana

by from Richester, NY |

Jess was very helpful and I would come back to buy another vehicle from her and your dealership anytime!!

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

b.brown

by from rochester,ny |

I always get good service from this dealership. I would continue to do business here.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Good customer care

by from Rochester,n,y, |

The service for my car was done in a timely fashion. I had a very good experience.

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Customer Service
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 397 reviews)