Henderson Ford

Henderson Ford

810 Ridge Rd, Webster, NY 14580

New 866-795-0349
Used 877-602-0600
Service 866-795-3176

Average Ratings

4.9 out of 5.0
424 out of 426 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


  1-10 of 426 reviews

Featured Review

5.0 out of 5.0

WENT TO SEVERAL DEALERS, THIS ONE WAS GREAT

by from Irondequiot, NY |

We went to several dealers, and we had no pressure here. William Page was our sales person, he was great. He dealed with us the whole time instead of passing us around to others like the other deales. The other dealers kept asking for money down, and high pressure. Here, he listened to what we needed, found the car we wanted, and let us talk with no pressure. I am very pleased with this dealership!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Henderson Ford responded to this review

November 15, 2013

Thank you for writing about your visit with us! I am happy to hear that William was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Regards, Vern Downey Sales Department Manager

5.0 out of 5.0

Continued good service

by from Williamson, NY |

Had to wait a bit for the service, but the experience was good. Used your free wi-fi while I was there to get some things done.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from Webster, NY |

Service department Staff very helpful and courteous

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

NYS Inspection

by from Webster, NY |

My waiting time was not long and the staff was friendly.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Wonderful experience

by from Sodus, NY |

It was wonderful Ruben got the exact car I wanted!!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

My 1st new car

by from webster, ny |

I leased a 2015 focus. My salesman Jeff explained the process to me and listened to what I needed. The whole process was great from start to finish. I'm very pleased with my car and the service I received to make sure I got what I wanted

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent service Department

by from Ontario , NY |

All work was completed on time and as described by the very courteous service writer. The quality of the repair was top notch , I would divinity recommend to family and friends.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Service

by from webster, ny |

My experience was very good. The only problem was I asked for the Works and the promotion on two wiper blades installed for $19.99. The problem was the mechanic installed premium blades for the front windshield and then a new blade for the rear window . I new asked for that. This added 10- 15 minutes in wait time for me. It was caught by the gentleman who was checking me out and was corrected. Other than that. I am happy with the car and the service. John Taylor 2014 leased Escape

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Nice new facilities

by from Webster, NY |

I left my car for service. Everything was done to the car as asked. Service is better when I leave it and not wait.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent Service

by from Webster, NY |

I really CANNOT find anything negative about Henderson Ford's service or sales. Brian Henderson has helped us most of the time and I find his treatment of my husband and I the model for how to treat a customer.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from Webster, New York |

I was very satisfied with the service I received on my 2013 Escape.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 426 reviews)