Jones Dealerships

1335 Manheim Pike, Lancaster, PA 17601

Average Ratings

4.5 out of 5.0
11 out of 13 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


  1-10 of 13 reviews
5.0 out of 5.0

great experience

by from Boyertown,pa |

Worked with is to get us the car we wanted for a price that we could both live with. Not a hard sell but a good feel overall.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Online Shopping

by from Reading, PA |

We were quoted a very low price on a new CRV via their online group only to be told later that it was a typo. The dealership would not stand behind their price even though we had repeatedly had them confirm price & model. It was a come-on ploy to get us into the showroom. In addition, confusion reigned between their Internet sales team and internal sales team. While we bought our Accord there several years ago, we would not buy from them again.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Integra

by from Lititz, PA |

Service department second to none. Alan and Kevin couldn't have been more helpful. Went far above expectations. Thanks again.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Outstanding Service

by from Nazareth, PA |

I didn't think having a newer car was in the cards anytime soon for the kids and I yet alone a brand new 2012. Jonathan Fodor, his managers and finance people made that possible with a bit of extra effort. We really appreciate it and are having a few adventures in our new car - and it's only been two weeks.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


2.0 out of 5.0

Good Service Dept, Deceptive Sales Practices

by from Lancaster, PA |

I bought my first new car from Jones Honda in 2005. I was so disgusted by the sales process that I nearly walked out several times. The salesman was incompetent and "accidently" added 1000 to the sales price on the agreement of sale. I recently went back in 2011 to look at the CR-Vs. I was given a quote and financing percentage that they "only had permission to extend until Monday" - giving me only 2 days to take the offer. The percentage is their nationally advertised .9%, which is their standard percentage. Again, disgusting. They also added on extras that I did not want and gave no customer loyalty discount for purchasing their previously and getting all service done there. Don't buy from Jones.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Great experience

by from Mount Joy, PA |

The service staff at Jones Honda is very quick and friendly. When it comes to service, they always finish on time as promised. I've been purchasing my cars here since 1977, both new and used. I've had at least a dozen cars during that time.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Have always experienced great courteous service

by from East Petersburg, PA |

I'm really glad to have my car purchased at Jones Honda. I'm known here and since the death of my husband know that this place is trustworthy and I'm always given great service. And they even wash my car!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great dealership - great service!

by from New Holland, Pa |

On my 2nd CRV with Honda, love the car. Has everything I need! The experience I have had at Jones Honda has been excellent from the purchase to the service.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service

by from Lancaster, PA |

Jones Honda is always very nice and is one of the quicker service centers I've ever been to.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent

by from Lancaster, PA |

Very good service Dept. At jones Honda. Although I did not buy my car here.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 13 reviews)