Faulkner Chevrolet

Faulkner Chevrolet

157 Bennett Ave, Lancaster, PA 17601

New 877-516-9295
Used 888-221-1765
Service 877-227-0658

Choose Faulkner To Be Sure #1 in Customer Satisfaction

Average Ratings

4.9 out of 5.0
84 out of 86 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 86 reviews

Featured Review

5.0 out of 5.0

Best car buying experience I have had thus far!

by from Wickliffe Ohio |

I drove 6 straight hours (12 hours round trip) hoping the used truck Faulkner listed was everything they said it was. It was and by far better than expected! Beyond the truck, Salesman Keith High had everything in order and had already discussed my trade and other circumstances with the used car management. My response to the first offer they made me was "Give me the keys, where do I sign". I was in and out in about 1 hour. I can?t stress enough how comfortable I felt with the whole experience. I would make the drive again to deal with Keith and Faulkner Chevrolet.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Faulkner Chevrolet responded to this review

November 18, 2014

Mike, you have experienced the Friendly, Affordable and credible shopping experience at Faulkner Chevrolet that both locals and out of state owners have come to appreciate. Keith knows exactly how to make your experience seamless and enjoyable. He has been a valuable long term employee! Thank you for taking the time to tell others about your journey to purchase your truck from Faulkner Chevrolet. Enjoy your new ride! Kim Williams Client Advocate

5.0 out of 5.0

GREAT dealership!

by from Lancaster, Pa. |

We traded 2 vehicles. One was paid off. One was not. Faulkner was very fair in their offer to us. Andrew and the entire team over at Faulkner are freindly and courteous. A no nonsence dealership! This is our second vehicle purchace from Faulkner in two years. I would highly recommend anyone in the market for a new vehicle to go see Andrew over at Faulkner Chevrolet "To Be Sure" they get the best deal!!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Faulkner Chevrolet responded to this review

December 10, 2014

Thanks for your second purchase from us! We're glad to have you as a part of our large family of satisfied and loyal customers. Seems friendliness and fairness is in short supply these days. Here, it's part of our core values so you can expect more of the same. Just wait until you meet our Service Team... ;-) Thanks again and enjoy your new vehicle! D Cozzens Faulkner Client Advocate


5.0 out of 5.0

Andrew Krimmel, Sales Rep

by from Lancaster, PA |

Andrew was very professional, and did a great job explaining everything to me.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Thank you, Scott!

by from Myerstown, PA |

Having already written one review concerning the people who assisted me when I purchased my new car at Faulkner Chevrolet, it may seem unusual to write a second. However, in the first one I concentrated on all the individuals who helped me. In this one I want to specifically thank one person - Scott Sheckard. Scott walked me through everything, answering all my questions, and some I did not ask, offering solid advice about what I needed to know about my new car. He helped me through the purchasing process and then gave me an overview of the vehicle I had chosen. He was professional at all times yet down to earth and friendly. By the time I left, I felt I had known him for years. Thank you, Scott for everything you did for my wife and me.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Well satisfied!

by from Myerstown, PA |

My purchasing experience at Faulkner was unlike any other car purchase I had ever made. Not only was this my first new car, it was the first time I dealt with Faulkner. Why did I wait so long? The attention and care I received not to mention the sage advice went beyond the "customer satisfaction" that is guaranteed by so many dealers and achieved by so few. I can't wait for the encore as I bring my new car in for its regular servicing. I thank everyone who assisted me throughout my purchasing experience - true professionals all, but more, they were people who really wanted me to be happy and satisfied with my new car. I am on both counts.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Faulkner Chevrolet responded to this review

November 25, 2014

Bob, Glad your first new-car buying experience was a great one. We try really hard to make sure everyone who walks into a Faulkner show room is thrilled when they leave. Thanks for letting us know we succeeded in doing that and for trusting us with your business. Enjoy your new car! D Cozzens Faulkner Chevy Client Advocate


5.0 out of 5.0

Great Service!

by from lancaster pa |

Everyone was very friendly and helpful. Douglas Levitan took time to iron out the fine details to get me approved for a new car. I will definitely be returning to Faulkner in the future.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Faulkner Chevrolet responded to this review

November 18, 2014

Faulkner Chevrolet is Friendly AND Affordable. Thank you Tina for describing your 5 Star experience with us. Doug is a dedicated long term employee who knows how to get the right deal and the right car for his customers needs. Thank you for choosing Faulkner Chevrolet and we look forward to seeing you again soon! Kim Williams Client Advocate


5.0 out of 5.0

EXCELLENT SERVICE AND SALESMAN

by from Marietta, PA |

Everyone was friendly and nice. They took the time to hear me out and than help me! They were there for me. Everyone was justo nice, made me laugh and feel comfortable. My salesman was Scott Sheckard he is the best! He understood my needs and made sure I was comfortable with numbers and the process!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Faulkner Chevrolet responded to this review

November 19, 2014

Mariateresa, Thank you for choosing Faulkner Chevrolet and taking the time to tell everyone about your 5 Star experience. Scott has been with Faulkner for years and has built a long list of loyal customers because as you said he really understood your needs. We look forward to saying Hi when you return for your service needs and Thank you for your patronage. Kim Williams Client Advocate


5.0 out of 5.0

Best Treatment at Faulkner's..

by from Lancaster, pa |

Doug Levitan, the sales team and all of the other staff were so kind and personable unlike what I experienced at a local ford dealer on Manheim pike. I was treated with respect and as a friend. We compromised just to get me in the seat of a new 2014 Silverado. Which I absolutely love. I want to thank everyone at Faulkners or taking care of me. I will definitely refer my family and friends to you!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Salesman

by from Washington Boro, PA |

A very nice gentleman. He was not pushy or overbearing. Was very polite and helpful. Made sure that everything taken care of. Even helped to transfer our belongings from one car to the other. We would recommend him to our friends.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


1.0 out of 5.0

Chevrolet Lease

by from Lancaster PA |

Very Disappointed in the service and the way we were mislead in our Lease. After inquiring when our lease would be ending, we were told to turn in our vehicle the following week. Then a couple weeks later we received an invoice for $1,300.00, to be paid out of our pocket because they said we turned it in to soon. Very poor response on returning phone calls regarding this matter. Wrote a letter to the General Manager and he never responded to my request to speak with him. We have bought several vehicles at Faulkner over the years but will never purchase or recommend Faulkner Chevrolet to anyone again. What a shame that they lost their Customer Service Skills and Honesty!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did make a purchase

Faulkner Chevrolet responded to this review

October 23, 2014

Thank you very much for reaching out and explaining your frustrations. We apologize for the disappointment and confusion that this has caused. We are well aware of this issue and have several people working on this including the General Manager and our Finance Director. If you have documentation that will help in this manner please reach out to me (Kim Williams) right away at 717-381-4597 or kwilliams@faulknerchevrolet.com. Thank You!


5.0 out of 5.0

2014 Impala Buyer - Brad Frisbie, Salesman

by from Lancaster, PA 17602-1243 |

Thank you, Brad for your professional assistance in helping me select the car for my needs. I appreciate your interest in me as a valued customer and the great result that it rendered. Stay well and we'll be in touch! With sincere regards, Mike Palamone

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Faulkner Chevrolet responded to this review

October 23, 2014

Mike,thank you for allowing me to build your trust in finding you the car that fit your needs at the price that you wanted to pay. I look forward to maintaining a long term relationship so please reach out to me anytime you have questions or concerns 717-381-4559 or bfrisbie@faulknerchevrolet.com


(1-10 of 86 reviews)