Sussman Honda of Willow Grove

Sussman Honda of Willow Grove

1543 Easton Rd., Roslyn, PA 19001

New 866-248-7271
Used 866-266-2896
Service 877-287-1334

Average Ratings

3.0 out of 5.0
1 out of 2 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


1-2 of 2 reviews

Featured Review

5.0 out of 5.0

Excellent service from a great salesman

by from Southampton, PA |

We were very pleased with how fast the paperwork was completed. David Henning was a wonderful salesman. He kept us informed at all times on when my car was to arrive. He took the time to show us all the features of the car. He was very friendly and a pleasure to do business with. The showroom was clean and bright. We were in and out in no time and drove away in a great car! Thanks so much!

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

1.0 out of 5.0

Bait and Switch Policy

by from Phialdelphia |

We had a deal to lease a Honda Civic from them in March and got a quote we agreed to. However since we already had a Accord Loan, Honda finance requested us to have a cosigner. So in April, we call Sales Manager of Sussman who said he would commit to the price if we get a cosigner.So we had a cosigner run her credit check with Sussman. Two days later the credit was approved. After this the sales manager backed out saying he wont be able to commit to the price in April. This made no sense because he committed to the price in April before we ran the cosigners credit check. They play this trick after your credit check is run as well as your cosigner is signed. This is how they force you to pay higher prices and bait and switch . I was given a better price from Piazza Honda but wanted to stick to Sussman as I had one my old accord from them. However not only is this sales manager delusive but also not considerate of the loyalty to repeat customer. Please stay away from them atleast till people such kind of sales managers are running the dealership. I have complained to the General Manager and hope to hear from them. However one this is sure we lost trust that we had with Sussman. I definitely would say you may want to look for a different dealership.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


(1-2 of 2 reviews)