Yates Buick GMC

Yates Buick GMC

13845 W Test Dr, Goodyear, AZ 85338

New 888-537-9173
Used 888-480-7239
Service 855-895-3851

At Yates, we will do whatever it takes!

Average Ratings

4.8 out of 5.0
225 out of 229 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 229 reviews

Featured Review

5.0 out of 5.0

Love our GMC and Buick!!

by from Goodyear, Arizona |

As a family we have been dealing with Yates Buick GMC for over 20 yrs. Customer service is professional and honest. Buick and GMC products are known for their excellent quality so we have only ever needed the service department for oil changes and annual maintenance. Yates Buick GMC has a beautiful dealership with welcoming employees from the lot attendants to the General Manager. Everyone is ready to help in any way that they can to make buying/leasing a vehicle pleasurable. Our most recent transaction with Yates Buick GMC was with a Lease on a 2013 Encore. We chose the 2yr lease agreement as it has free maintenance and satellite radio. The 3yr lease was less money per month but didn't offer those two items. We will continue to lease and buy from Yates Buick GMC and looking forward to our next purchase...The 2015 GMC Yukon Denali!!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase

Yates Buick GMC responded to this review

January 13, 2014

We're incredibly flattered and humbled by the kind words you have to say about our dealership, Karen. At Yates Buick GMC, our top priority is to not only provide our customers with the best customer service and quality possible in every department, but to make sure that we work within the needs of each and every one of our customers in order to assure that they leave our dealership with the best experience possible. We're absolutely delighted to hear that you feel you've experienced these values during each of your visits with us, and we look forward to seeing you again very soon. We're always here for you whenever you need us! Sincerely, Ashley Grimes, (623)-932-1818.

4.0 out of 5.0

Truck Repaired

by from Goodyear AZ |

You fixed my truck. Nothing special. Was advise my 13 year old truck with 160K miles had a small oil leak.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Onstar software glitch found Yates GMC

by from Sun City, Arizona |

Glitches in Onstar download of directions. Onstar Tech unable to fix problem and decided it was equipment failure. Yates Tech found an "&" in the original set up instructions. Removed software glitch and it was fixed. Great coffee and continental breakfast. Always friendly folk throughtout the dealership. Thank you Yates. Why couldn't Onstar find this software issue???

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent service

by from Goodyear, Arizona |

I was very happy with my service experience. They explained everything they did and called me and kept me updated on what they were doing. They had to order a part and got it in very quickly and called me to put it in within a week. I will go back to them with all my service needs

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Great Service -

by from Phoenix, AZ |

I was very satisfied with my experience with Yates. The salesman Jason D. was very nice and answered all of my questions. Buying a car is never easy but Jason and all employees involved made it painless and efficient.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Good service..they even clean your car!

by from Goodyear, Arizna |

I've used your facility since buying the car and have never had a bad experience. Everyone is quite helpful and the waiting area is clean and a quiet place to read a book when I have to wait.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Yates Buick GMC responded to this review

June 5, 2015

Thank you for this nice review, Virginia. We love hearing such fantastic stories from our guests, and we're pleased that you have always had such great experiences with us. Feel free to give us a call or stop by again anytime. We're honored to have you as part of the Yates Buick GMC family. Best regards, Jaime Wright, j.wright.yatesbuickgmc@contactdealer.com


5.0 out of 5.0

Awesome service

by from Goodyear, AZ |

It was great Eddie was one of th best sale man ever I will o my return because of him.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Yates Buick GMC responded to this review

June 4, 2015

Doraly, thank you for taking the time to review your experience! Eddie is a valued member of the Yates Buick GMC team and we're so proud to learn of your time spent with him. We're glad we have earned your future business, and look forward to seeing you again! Best regards, Jaime Wright, j.wright.yatesbuickgmc@contactdealer.com


5.0 out of 5.0

Great Team at Yates Buick in Avondale!

by from Avondale, Arizona |

Jason and Anthony were great salespeople and we enjoyed our experience there. We felt like they listened and met our needs. We did not feel rushed or pressured in any way (Except I wanted a blue car and they didn't have any! LOL :)

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Yates Buick GMC responded to this review

June 1, 2015

Dawn, thanks for writing this great review and congratulations on your new car! It's delightful to know that Jason and Anthony made your car-buying experience an enjoyable one. I'll be sure to pass along your compliments to them. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. Best regards, Jaime Wright, j.wright.yatesbuickgmc@contactdealer.com


5.0 out of 5.0

Wonderful experience

by from Phoenix, Arizona |

Matt was wonderful help. Was very patient with me. As I made him repeat information. The entire experience was great. Everyone we interacted with was wonderful.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Yates Buick GMC responded to this review

June 1, 2015

Michael, thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership with a positive experience. Matt and the rest of the team will be happy to hear that their great customer service has made another satisfied Yates Buick GMC customer. We appreciate your business and look forward to serving you again! Also, visit us on Twitter and Facebook for access to our exclusive specials. Best regards, Jaime Wright, j.wright.yatesbuickgmc@contactdealer.com


5.0 out of 5.0

great service friendly employees

by from Goodyear Arizona |

the people I'm your car very knowledgeable I know exactly what to fix how to fix it thank you so much for making sure my car runs right

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Yates Buick GMC responded to this review

May 28, 2015

Darrell, thanks so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments to our service team. It's our pleasure to provide top quality service, and I'm glad we were able to take care of you. We hope that you will continue to come to us for any of your automotive needs. In the meantime, follow us on Facebook and Twitter to stay current on our latest news and special offers. Best regards, Jaime Wright, j.wright.yatesbuickgmc@contactdealer.com


4.0 out of 5.0

patient service

by from Goodyear, AZ |

The service took much longer than anticipated, but it was primarily because the undercarriage of my Yukon was caked with mud. The guys were good to perform the needed service in spite of the difficulty.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Yates Buick GMC responded to this review

May 25, 2015

Thank you so much, Curtis, for the excellent rating review! We are happy to have been able to assist you and provided such excellent experience. If you need any further assistance with your vehicle, let us know. Best regards, Jaime Wright, j.wright.yatesbuickgmc@contactdealer.com


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