Metro Ford

9000 NW 7th Ave, Miami, FL 33150

New 866-606-8815 New866-606-8815
Used 888-587-9406 Used888-587-9406
Service 866-645-1366 Service 866-645-1366

Your Hometown Family Dealer Just Off I95 at the 95th Street Exit


Average Ratings

4.7 out of 5.0

Customer Service
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  1-10 of 415 reviews

Featured Review

5.0 out of 5.0

OUR SEVENTH CAR PURCHASE AT METRO FORD - MIAMI

by from Miami, FL |

WE'RE LONG TIME CUSTOMERS OF METRO FORD AND ALWAYS GET THE BEST PRICE AND SERVICE!!

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Shopped for a new car

Does recommend this dealer

Did make a purchase


2.0 out of 5.0

Disorganized! Horrible!

by from Miami beach fl |

Worst experience ever. Disorganized ! Bought a nice car ! They tell me to come on Wednesday to make a copy of my key. So I go. When I go they tell me it's only at 1pm. I had to go back next Wednesday at 1pm . When I get there the guy that makes the copies of the keys asks me for a paper that my dealer forgot to give me! And with my luck my dealer wasn't there and had to wait 45 minutes for him to get there. I ask my dealer when will my official license plate arrive and he tells me in two weeks. So I text him two weeks later. Still not ready! A week later ? Still not ready! A week later? Still not ready! I look at my paper plate and guess what? EXPIRED! Driving around with an expired paper plate. I had to go back to get a BRAND NEW paper plate . Call my insurance give them my new temporary paper plate . And well when ever they decide to finally get me a real license plate I will be finally able to to stop going to the dealership ! PS still driving around with the temporary paper plate !

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Shopped for a used car

Does not recommend this dealer

Did make a purchase

Metro Ford responded to this review

May 25, 2016

Anabella, we are extremely disappointed to learn of this situation you have described. Our clients mean a great deal to us and we would like to address your concerns and resolve this matter to the best of our ability. Please contact Danny Marks at dmarks@metroford.com so we can review the details of your situation and begin working with you to make this right. We value your business and know we can always improve so we hope to speak with you soon. Take care.


5.0 out of 5.0

great service

by from North Bay Village, Florida |

very friendly and attentive to my needs. Service was proffesional

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Metro Ford responded to this review

May 13, 2016

Thanks for the feedback. It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfied. Happy motoring!


5.0 out of 5.0

great service

by from North Bay Village, Florida |

very friendly and attentive to my needs. Service was proffesional

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

The usual great service from Metro Ford

by from Miami, FL |

The service was great and so was my service advisor. He ensured my Owner Advantage awards were used to help with my bill since I was getting The Works and 2 new tires. My car was ready within a couple of hours and they even gave it a nice wash!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Metro Ford responded to this review

May 12, 2016

Our goal is for all our customers to enjoy a stress and worry free experience. We?re glad we provided this to you. Thanks again for the great review of Metro Ford!


4.0 out of 5.0

ESCAPE

by from MIAMI, F |

Service was good. The wait time for courtesy service was more than 45 minutes. Mike Rodriguez was accommodating. Your waiting area chairs are very soiled and not appealing.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Customer Experience at Metro Ford

by from Miami, Florida |

My ten year old car was repaired and restored and made to look like new again. The staff was cordial and helpful ."Five Star" Rating in every category. Richard Leone, Owner, Mercury Gran Marquis 2005

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Metro Ford is my Exolorers home away from home

by from Miami, Fl |

My service writer Derek was fantastic as always professional and prompt courteous and kind thank you

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Metro Ford responded to this review

April 8, 2016

Thanks so much for your feedback, Michael. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if there's anything else we can do for you.


5.0 out of 5.0

Great and courteous employee

by from Miami, Fl |

The service at the maintenance department was great. David was courteous and very helpful. Thank you

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service

by from Miami, Fl |

Danny my service advisor was very helpful and take care of me as soon as possible I was a walk in. Also de costumer service representative was very great!!!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 415 reviews)