Tropical Chevrolet

Tropical Chevrolet

8880 Biscayne Blvd, Miami Shores, FL 33138

New 888-879-0631
Used 888-799-2856
Service 866-712-6698

Service is the Heart of Our Business

Average Ratings

4.7 out of 5.0
60 out of 64 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 64 reviews
5.0 out of 5.0

Always pleased with the service

by from Miami, FL |

We've been using Tropical Chevrolet's service department for ten years, for five family vehicles. We are always pleased with the quality of their service. this visit was regarding a recall on my Silverado. Thankfully, there was no defect in my vehicle.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

AWESOME CUSTOMER SERVICE

by from MIAMI, FL BISCAYNE |

HARRIS WAS REALLY PATIENT AND NICE VERY PROFESSIONAL AND KNOWLEDGEABLE AND JAY FINANCE MANAGER IS ALSO A GREAT ASSET TO YOUR COMPANY. KEEP THOSE TWO AND YOUR SALES SHOULD ROCKET THROUGH THE ROOF. AWESOME PLACE!!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

THE WORST EVER, 3 HOURS LOST

by from MIAMI, FL |

This past weekend I took my Traverse in for some schedule maintenance (oil Change only).I arrive at 10:07am with my family (appt time was 10:15am) i get attended by Marco who assured me the oil change will be done quickly. I told him that I have an appointment at 12noon to keep, so oil change only. The recall update could have wiated for another day or time, but instead. It took over 3 hours to get an oil change. Worst service of my life, not once did I turn irate to any employee, but instead all the employees there have seen me and my family sitting patiently, quietly, enduring the never ending blatant abuse. I specifically said oilchange only in english and spanish so there will be no confusion, yet the oil change was done with a software update that could have waited for another time. I believe if this recall update was mandatory i should have been advised of how long it would take. All i was told was that it will be 45 minutes to get your oil change so i said ok, I'll wait. We got there at 10:07am and left the service dept. after 1:37pm, do the math in no world or company does it take 3 plus hours for an oil change and software update. By far the worst service ever. I believe that I will not be returning there again, thank you for showing us how much you care.

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Customer Service
Buying Process
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Came in for service or repair

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Quick and excellent service, kind personnel

by from Aventura, FL |

It was a very quick service and a walk in;very gentile and the coupon was an additional benefit. I will be back Thank you

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Engine Repair

by from Miami, FL |

My service advisor for this repair, Michael Crato, was very efficient and professional. Since a warranty company was involved the process along with a holiday, the return of my vehicle took longer than anticipated. Overall I am very pleased with the service.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

great help

by from Miami Fl |

It was a great experience the sales person was straight to the point and a person of there words.....I was and over the phone customer....

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Chevy cruze 2014 within my budget

by from Miami, fl |

Myexperience was great, they really work with my budget. And got me into a car that i absolutely love. I will definitely be recommending people to this dealership.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

48 point inspection

by from Miami fl |

I own a new gmc conversion van,Had a recol service, also got the oil change tires rotated and 48 point inspection , I don't know if windshield washer is suupost to be included in the inspection . Pick up the car and left on a trip and my windshield waher don't work, if is not included in the inspection you need to do so, thanks Walter

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Very Helpful Staff

by from Miami, Florida |

The estimated time of service completion was accurate. I had a short time waiting for the inspection of the recall for my 2014 Chevy Cruze. I was very satisfied. Thans Tropical Service and Staff.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

nice and clean environment

by from north miami,florida |

Very happy with the job they did on my car thank you very much and I would recommend it to anyone that I know even my family members thank you very much for your job.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 64 reviews)