Porter Chevrolet-Hyundai

Porter Chevrolet-Hyundai

414 E Cleveland Ave, Newark, DE 19711

New 866-627-1643
Used 888-489-9544
Service 866-315-8845

Home of the Trunk Monkey!

Average Ratings

4.9 out of 5.0
528 out of 529 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 529 reviews
5.0 out of 5.0

Great Service

by from Newark, DE |

Good experience at my local dealership; Completed my repairs and some preventive maintenance items timely; Courtesy shuttle provides round-trip service to/from work.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Porter Chev

by from Newark, DE |

A longer waiting period than I expected this time. For the servive done. A longer waiting period than I expected this time.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Porter Chevrolet-Hyundai responded to this review

August 29, 2015

Sidney, we would like to thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a wonderful experience and apologize if some aspects of your prior visit with us have not been up to your expectations. Sincerely, Bob Karstetter General Sales Manager 302.453-6800 x.3321 rkarstetter@porterautomotive.com


5.0 out of 5.0

Service

by from Newark, DE |

They were able to accommodate my time issue and explained in detail the repair/replace costs. I was updated on service that must be performed in the near future.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service.

by from Newark Delaware |

I had my oil changed and a safety check completed. My wait was around the time I was told it would be. The staff is friendly and courteous. When the time comes I will be looking forward to purchasing my next vehicle from Porters.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

service

by from newark,de |

service availibility of service time no need for extra words dont waste customers time redo this requirement for twenty words

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Porter Chevrolet-Hyundai responded to this review

August 27, 2015

Beverly, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! Best, Bob Karstetter General Sales Manager 302.453-6800 x.3321 rkarstetter@porterautomotive.com


5.0 out of 5.0

Good service in Newark, DE

by from Newark, DE |

Courteous and timely service. Get in, get the service done, and get out. That's all I really need. What I don't need is a survey that forces me into using at least 20 words before it will accept my comments.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Porter Chevrolet-Hyundai responded to this review

August 27, 2015

Thanks George for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best, Bob Karstetter General Sales Manager 302.453-6800 x.3321 rkarstetter@porterautomotive.com


5.0 out of 5.0

Making it right

by from Newark, Delaware |

This was a return visit to correct a condition from a complicated earlier repair. The base problem which involved several components was difficult to articulate. As a result one of the defective components went unrepaired. I noticed the condition 4 days after I resumed driving the car and returned to Porter Chevrolet and explained the situation to Mr. Byrne, the Service Manager. He listened with interest, apologized for my need to make a return visit for something he believed should have been corrected during my previous visit. I was offered a courtesy car since the defective part had to be ordered. The repairs were completed the following day at NO Cost to me to make up for my inconvenience. I have purchased several cars from Porter Chevrolet and Porter Nissan have regularly had them perform my servicing because I was generally happy with their work. This latest experience completely amazed me. I had hoped only for an acknowledgement that Porter might have overlooked part of the problem; what I received was an incredibly sincere apology and a gift. My thanks to Mr. Byrne and Porter Chevrolet.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Porter Chevrolet-Hyundai responded to this review

August 27, 2015

Dennis, thank you for sharing this great feedback with us. We feel our service department is what makes Porter Chevrolet special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best, Bob Karstetter General Sales Manager 302.453-6800 x.3321 rkarstetter@porterautomotive.com


5.0 out of 5.0

Great Service

by from Newark, DE |

The customer service was outstanding. Kept me well informed and discussed all options. Also, noticed that I had a recall open.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Porter Chevrolet-Hyundai responded to this review

August 27, 2015

Herb, we sincerely appreciate your feedback. Each employee is a valued member of the Porter Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Best, Bob Karstetter General Sales Manager 302.453-6800 x.3321 rkarstetter@porterautomotive.com


5.0 out of 5.0

Service

by from Newark, De |

Quick service clean waiting area knowledgeable courtesy driven. No Long Wait time. Temperature perfect. Good lighting. Vending machine selection and complimentary items

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Porter Chevrolet-Hyundai responded to this review

August 26, 2015

Ralph, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Porter Chevrolet for your vehicle needs. Best, Bob Karstetter General Sales Manager 302.453-6800 x.3321 rkarstetter@porterautomotive.com


5.0 out of 5.0

Hyundai Newark

by from Newark, DE |

Katie was amazing. As I was waiting for the repairs she stopped over a couple of times to report on the progress. Excellent customer service

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Porter Chevrolet-Hyundai responded to this review

August 26, 2015

Hello Joseph and thank you for your kind words! Katie is a great asset and we appreciate her for giving you that comfort during your experience! We thank you again and we look forward to servicing you again in the future! Best, Michael Jaconi mjaconi@porterautomotive.com 302-453-6800 x3366


(1-10 of 529 reviews)