Nucar Connection

Nucar Connection

174 N DuPont Hwy, New Castle, DE 19720

New 877-214-3580
Used 877-461-0034
Service 888-698-2173

There's Nothing Like The Feeling OF A Nucar!

Average Ratings

4.9 out of 5.0
273 out of 274 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 139 reviews
5.0 out of 5.0

Good service

by from New Castle De |

They identified a problem I did not know I had. Will be returning soon to correct it. Thank you very much

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent Service

by from New Castle, DE |

As always, the staff were helpful and pleasant, and the work on the car was done well and in a timely fashion. I was also given information needed for my next visit. Additionaly, the complementary car wash was a lovely treat. My experience at New Castle's NuCar Mazda is always excellent.

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Good Service

by from Claymont, De |

On time service and knowledgeable staff. Always willing to assist in all issues. We use this service area for all our Mazda needs.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Nucar Connection responded to this review

August 27, 2015

Catherine, we appreciate your kind words. We feel our service department is what makes Nucar Mazda special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Warm regards, Chris Dagesse, Owner - Nucar Mazda - cdagesse@nucar.com


5.0 out of 5.0

Great first time experience...

by from Wilmington, DE |

Not having purchased my new vehicle from Nucar, because of its physical location in proximity to me, I chose their service center. I initiated an appointment via their online access. As a 'first time' customer, I opted for the 'complimentary' special which I later found out was offered in error as I had not purchased my vehicle from them. In light of that, the service representative offered a coupon which was perhaps not the best, but it was at least an attempt to assuage the disappointment. I attributed it all to a reasonable mistake and chose not to pursue the matter beyond their explanation. However during checkout, the service manager offered to honor the complimentary deal although it was erroneously presented on the web site. This represented the utmost in integrity and good character! Frankly, one simply does not see this much any more. Despite having to eat the cost, they honored their word. Their waiting area was very clean and the show room was impressive. As far as I am concerned, for what it's worth Nucar will have my business going forward.

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Not Applicable
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Outstanding Mazda Service

by from Wilmington, DE |

Outstanding sales and service! John Stidham and his staff are super. John recommended an upgraded tire at the same price as originally quoted which was better rated.

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Customer Service
Buying Process
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Not Applicable
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Nucar Connection responded to this review

August 6, 2015

Thank you for writing about your visit with us, Alfred! I am happy to hear that John was able to provide you with outstanding service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Kind regards, Chris Dagesse, Owner - Nucar Mazda - cdagesse@nucar.com


5.0 out of 5.0

Great Service,Honest Mechanics

by from New Castle,De. |

I have been a client for over 20 years and have received exemplary service from Nucar. I have a great deal of faith in the service personnel that have worked on both of my Mazda's. I feel that they are honest and provide good work. I appreciate their hard work.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Nucar Connection responded to this review

July 7, 2015

Susan, first I would like to thank you for your loyalty to our dealership. Secondly, thanks for taking the time to write this review. At Nucar Mazda, we are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. Please continue to visit us whenever you have questions, and we'll continue to provide great service! Best regards, Chris Dagesse, Owner - Nucar Mazda - cdagesse@nucar.com


5.0 out of 5.0

Great service, very accommodating.

by from Wilmington, DE |

Made all of the issues clear. Dropped me off at home and picked me up the next day due to part needing to be ordered.

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Nucar Connection responded to this review

July 1, 2015

James, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! Best regards, Chris Dagesse | Owner - Nucar Chevy | cdagesse@nucar.com


5.0 out of 5.0

Exemplary Service

by from Newark, DE |

The representative who helped went out of his way to fix a dent in a very cost effective manner.Great Dealer. Great Customer Service.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Nucar Connection responded to this review

June 16, 2015

Girish, It is wonderful to hear that our staff at Nucar Chevrolet was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best regards, Chris Dagesse | Owner - Nucar Chevy | cdagesse@nucar.com


5.0 out of 5.0

Quality Service

by from New Castle, Delaware |

I was in and out as quick as possible and informed on what was going on through the entire process. They act as if it is their own car they are buying or working on.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Nucar Connection responded to this review

June 12, 2015

Thank you so much for taking the time to write about your visit, Alex. We are completely dedicated to providing top quality service and we are ecstatic to hear that your experience reflected this dedication. Please feel free to visit us again if you have any further automotive needs. Regards, Chris Dagesse | Owner - Nucar Chevy | cdagesse@nucar.com


5.0 out of 5.0

Happy

by from new castle, DE |

Eric at the counter was so helpful and friendly. He recommend I make an appointment and get the car looked at. I'm so thankful I listened. John the mechanic went over everything and help me with any questions I had. My car runs like brand new.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Nucar Connection responded to this review

June 1, 2015

We would like to thank you for sharing your feedback with us, Deyonna. We believe in helpful and friendly customer service and I am glad that Eric made such a great impression on you. Please feel free to contact us if you have any further automotive needs. Best Regards, Chris Dagesse | Owner - Nucar Chevy | cdagesse@nucar.com


(1-10 of 139 reviews)