Price Honda Acura

Price Honda Acura

4567 S Dupont Hwy, Dover, DE 19901

New 866-292-5998
Used 888-383-3652
Service 866-981-1003

You Always Get Our Best Price First, Ask Anyone.

Average Ratings

4.0 out of 5.0
16 out of 20 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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  1-10 of 20 reviews
5.0 out of 5.0

Mike Palen is and Dan are the BEST

by from Mickleton NJ |

I just bought a Accord 2014 and It is awesome. Go to Price Honda. Mike Palen and his team are the professional in every aspect. I drove a long way to but this car and it was worth every minute.GO TO PRICE. Brenden Garozzo

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Scam! Avoid!!

by from Landenberg, PA |

I found a good value on a used car from Price Honda. I sent two emails and placed one phone call to verify the price and availability if the car (08 Jetta TDI). I drove an hour and a half to the dealership to purchase the car. Upon arriving, the car I had come to see was not available. Moreover, the sales people had never seen it or heard of it. Once I was there they tried to sell me a car that was two years older for three thousand more dollars. I overheard the sales person call the manager when I pressed him on the location of the car. "Why are we always listing cars we don't have?" He asked. Good question! I wrote to the sales person two times requesting his managers contact information. He never wrote me back. Who knows? The new cars might be fine, but stay away from the used car sales department!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Purchase Experience

by from Bridgeville, DE |

Great purchase experience. I found Roger Hinkle to be very knowledgeable, friendly and professional. Dealer prep of the new vehicle was also very good.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

HORRIBLE CUSTOMER SERVICE!!!

by from Salisbury, MD |

I was in the market for a used SUV recently and found a vehicle I liked on Price Acura?s website. I (now) live an hour away from this dealer. 2 Saturdays ago I decided to make the trip there to check this vehicle out. When I got there I did not see the vehicle after doing a couple of back and forth rides between the new vehicle Acura lot and the new Honda lot. I park and start making my way inside Price Acura, where a salesman and 2 customers were standing outside. Mere feet from were they stood on the curb at the entrance, the trio decides to go inside. The salesman was the last to go in. My foot was literally on the curb and he did not hold the door open for me. When I got inside I was not acknowledged by a single person for at least 5-6 minutes. When the rude salesman walked by me to retrieve a pamphlet for the 2 customers he was waiting on, only then did he acknowledge me with a lame ?Hi. How are you??. He barely even looked in my direction. His head was down as he passed me. The customers he was speaking with told him twice or more, ?Thank you.? and ?We?ll be back to see you.?, indicating the end of their need of him for the day and still he lingered. Finally he asked me if I needed help with anything and I ask him if they have ?reps? dedicated to used cars. He says, ?reps?..? with a bewildered look upon his face. I say, ?Reps..Car salesman.? He then plasters a sarcastically phony smile on and says that would be him. And he goes into a long story about how they are short on staff and people have called out... Yada, yada, yada. Although he never offers an apology for his rude behavior: From him not holding the door open for a potential customer that is less than 6 feet away from the door he was going through down to the sarcasm and impatience he was spewing at the time of our conversation. I tell him that I am looking for the 2006 Volvo XC90 that was on their website. His eyes roll in the back of his head as he attempts to recall the vehicle I am speaking of. It doesn?t come to him, I guess. He then asks how much was it listed for. I tell him about 12k. With a dismissive wave of his hand he says, ?Oh. That would be on the small lot down there.? He points in the small lots direction. ?See, this is the big lot. That car would be down on that end.? He emphasis ?big lot? with a strong downward point and jabs the air in the ?small lot??s direction once again. With that I was on my way out the door and off to the small lot. This salesman came out of the door behind me on his way in the opposite direction. He makes sure to throw, ?Maybe, you?ll come back and visit us on the big lot.?; that sarcastic smile ever-present. No matter if I came on the lot to spend $40,000 or $4,000, I DID NOT expect this type of treatment. I went to the small lot and did not find the vehicle. I even asked a guy outside if he knew anything about the vehicle and he said that he didn?t and it was most likely sold if it was not on the lot. I went back into Price Acura?s showroom and came upon a salesman that was busily filling out and shuffling papers all over the table. He at least had the decency to ask me if I was already being helped. I told him about my run-in with the first rude rep and what car I was looking for. He leant me an ear but apologized for not being able to help me right away. He also said that he was not familiar with the car I was looking for. At this point I decided to leave because the car is obviously sold. It was low-mileage for the year and a very low price. The dealership must have failed to remove it from its site. However, I really wanted that car!!! On my way home I called the dealership and was told all reps were busy and one would call me back. Roughly 15 minutes later I did receive a call back. I gave this gentleman the stock # from their website. He told me he would look into it and call me back. That was August 2nd. To-date (as of August 11th) I have not received a call.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

No Pressure Buying Experience

by from California, MD |

I did a lot of research before deciding to travel 2+ hours from home to look at a Price Honda/Acura advertised Honda Odyssey. The car was exactly as advertised and dealing with Jodi Ruff couldn't have been easier. There were no comparable prices anywhere near their advertised "one low price." I was offered the usual accessories and options and even advised against some that would not have been of benefit for my purpose and was never pressured by anyone. Great price and great service. I wouldn't hesitate to recommend this dealership. Overall, the best car buying experience I have ever had!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Price Honda Acura responded to this review

January 3, 2014

Jodi and our entire dealership appreciate your kinds words and great review. We hope you enjoy your Odyssey and definitely appreciate your recommendation for our store. Please let us know if there is anything we can do for you in the future. Thank you, Charles Crippen III Internet Sales Dept. Manager


5.0 out of 5.0

Best auto sales experience

by from Frederica, DE |

We wanted to compliment the entire team at Price Honda & Acura. In the past 2 months we have purchased a gorgeous TL for my wife and sporty SI for our son. Both times the experience was great...from the moment we set foot in the building we were greeted warmly and sincere...It was the smoothest auto experience ever from test drive to the best price to finance and delivery.. The commercials are true...Just ask anyone... Special thanks to Ben, Ms. Sheila, Joe N...and the whole price team ...you made our year for sure....Thank you so much!!! Marcos, Tammy & Anthony Quiroz

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Does recommend this dealer

Did make a purchase

Price Honda Acura responded to this review

January 3, 2014

Thank you very much to the Quiroz family for the wonderful review. We definitely appreciate your business and please don't hesitate to contact us for any automotive needs in the future. Thanks, Charles Crippen III Internet Sales Dept. Manager


5.0 out of 5.0

Best car buying experience EVER!

by from Dover DE |

I came to Price because of a car I saw on cars.com. Roger Hinkle was our sales rep and made this, HANDS DOWN, the smoothest, most pleasant car buying experience ever. Love the no haggle, lowest price up front philosophy of Price, we are customers for life!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Does recommend this dealer

Did make a purchase

Price Honda Acura responded to this review

January 3, 2014

We definitely appreciate your review. Please don't hesitate to contact us if you need anything in the future. Thanks, Charles Crippen III Internet Sales Dept. Manager


5.0 out of 5.0

Buying a car

by from Laurel, DE |

Dan Cooper was one of the best I have ever bought from. He was patient, answered our questions and remained professional throughout the process. I would definitely request to work with him again; I would also recommend him & Price Honda to others

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase

Price Honda Acura responded to this review

October 2, 2013

We appreciate your review. Thank you for your kind words and we will see you on your 1st service. Thanks again for your business. Thank you, Charles Crippen III Internet Sales Manager


5.0 out of 5.0

Great deal with professional service

by from Ocean City, Maryland |

I just have to say that our transaction with Roger was one of the best we have ever had in buying a new vehicle. Throughout the whole process he kept us very informed and he always made sure we understood all the figures. I was also impressed with Roger because he stopped in at work on his day off to make sure all the paperwork was complete and accurate so the deal could be done in a timely fashion. Thank you Roger & Price Acura I will be back for my next vehicle.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Price Honda Acura responded to this review

October 2, 2013

Great review and thanks for making the trip to our dealership. Roger and the rest of the staff appreciate your kind words. Thanks again for your purchase. Thank you, Charles Crippen III Internet Dept. Sales Manager


1.0 out of 5.0

Don't Rely on Their Internet Sales

by from Asheville, NC |

I attempted to express keen interest in a posting on Cars.com for a RAV4. I used the function requesting a call back and the live chat. Nobody would follow up with me. I finally called the dealership and got somebody from a different area to answer my questions. The car sold by the time I was preparing to go look at it. Indifference on the part of this operation is not a plus!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Price Honda Acura responded to this review

July 25, 2013

We are very sorry for your experience with our Internet Department. Here at Price we have a great reputation of great customer service in our Sales and Service Departments. Please feel free to contact me directly to discuss your experience and we can discuss this situation in more detail. Thank you, Charles Crippen III Internet Sales Department Mgr. ccrippen@priceautogroup.com


(1-10 of 20 reviews)