The Autobarn of Mt. Prospect - Volkswagen

The Autobarn of Mt. Prospect - Volkswagen

333 West Rand Road, Mt. Prospect, IL 60056

New 888-808-6342
Used 888-256-5725
Service 866-587-7341

WWW.AUTOBARNVWELITE.COM; WWW.AUTOBARNVWMP.COM

Average Ratings

4.4 out of 5.0
177 out of 204 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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    181-190 of 204 reviews
5.0 out of 5.0

Unbeatable prices

by from Chicago, IL |

A friend told me about a pre-drive car that was at this dealership that I was looking for. I was in the market and going to buy new but decided to swing by and take a look. I never purchase pre-driven but when I test drove it and realized it was priced thousands...I mean thousands below brand new with only 4,000 miles on it and without even adding the upgrades the previous owner added to the cost of the car, there was no turning back for me. Not to mention the customer service I received from the Lisa in sales was amazing. She truly cared about the whole process even after the sale was done. I never in a million years would ever think I could buy such a rare car that was already upgraded with all the features I wanted. On top of dealing with an awesome dealership. Thank you Lisa and the Autobarn of Mount Prospect for giving me a great experience!!!!

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Who to See for a Used Car

by from Palatine, IL |

Chris Krause is the agent to see when buying a used car. He answers all questions and helps with all concerns. I purchased a 2011 audi a8 through him. The process was very quick, he had me meet with the service rep. Jason to answer all my tech needs.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent experience

by from Lisle |

Worked with Rafal on a new White GTI. They had quite a few in stock to choose from. Once I figured out which one, the purchase was quite smooth. Wasn't hustled around like most dealers. Price was quite fair. Even got some VW swag out of the deal too. I would definitely work with Rafal again. He was very professional and quick. Was able to get the car purchase complete in about 2 hours from driving into the lot, to driving off the lot with a pretty sweet ride.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

The Autobarn of Mt. Prospect is Great!

by from East Moline, IL |

My wife and I recently were interested in purchasing a new vehicle. We decided on a Volkswagon and were VERY impressed with the selection and friendliness of the employees. We had found a car on-line that we were interested in, had prompt attetion from Jeff and made arrangements to come and see the car. He then turned us over to John, who was fantastic! He helped us with the features of the car and was not too pushy to try and sell the vehicle. He took plenty of time to explain everything and made sure we were happy with our decision. Overall, it's a great car and we are very happy that we had the buying experience that we did!

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Lisa Dahl is AWESOME

by from des plaines |

...Lisa Dahl was a great sales person and got me what I wanted on my trade and also the exact car I wanted...the experience was as it should be easy and painless!

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

A new VW Routan for our family

by from Chicago, IL |

After much agonizing over minivans, we decided that the Routan offered the most bang for our buck. We headed up to Mt. Prospect, which was quite a long drive from our south side Chicago home, but well worth the trip! They had 17 Routans in stock, and we quickly narrowed it down to 2 per our needs/price range. Robbie Leon worked with us all day, and we never felt rushed or pressured. Also, the waiting room with the children's area and snacks was great. A high-quality experience all around.

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Customer Service
Buying Process
Not Applicable
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Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Pleasant Surprise!

by from Palatine, IL |

Lisa made my experience so pleasant when I was looking for my first car. She never pressured me into buying when I wasn't ready. She took her time in explaining all about the warranty, the features on the car, and leasing/financing options. Im so happy that she was the one to help me out!

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Buy Car That you like why not go to AUTOBARN

by from Mt Prospect |

You know everyone loves German cars ofcourse i like them too. When it gets to price and negociations its lil hard but these pple here at autobarn are extremly the best they are friendly and hard working ... I feel like going to them everyday beacause they are number #1 dealer for me i dont think any other dealer will give you the best deal... So i appriciate all the hard work just to give the customers the best deal out there so thank you from managment to sales crew great doing bussines with you as always ... all my famly members and friends are happy with their cars and the business that they do. 5 stars for sure for this dealer

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Very pleased

by from waukegan |

I recently purchased a 2012 Jetta TDI. A young man named Robbie waited on me and he was phenominal. I highly reccomend him. It took me quite awhile to make up my mind, I drove numerous cars and never felt rushed or pressured. Robbie has a great attitude. The GM Ryan Graham was instumental in getting the deal done as I wanted, and I appreciated his lets make it happen attitude. I have zero regrets and would reccomend anyone to Autobarn Mount prospect. Also, they have a top notch service manager and thats important to me because I like to have my car serviced where I purchased it.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Never been more disappointed

by from Arlington Heights |

Yikes. What an awful experience trying to buy a car. No follow-through, lack of professionalism, dishonest communication - truly an almost big mistake. Management stinks. Good thing I ran out of there. Shop around!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

The Autobarn of Mt. Prospect - Volkswagen responded to this review

May 1, 2012

I apologize for your experience over the weekend. I would like to have a conversation with you to discuss your particular situation as we always strive for a positive customer experience. I can be reached at 847.392.6300. Sincerely, Ryan Graham.


(181-190 of 204 reviews)