Mike Castrucci of Alexandria

Mike Castrucci of Alexandria

7400 Alexandria Pike, Alexandria, KY 41001

New 866-230-7807
Used 888-896-6702
Service 866-406-1470

#1 Northern Kentucky Ford Store!

Average Ratings

3.2 out of 5.0
6 out of 10 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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1-10 of 10 reviews
5.0 out of 5.0

My Experience

by from Newport, Ky |

I recently went to Mike Castrucci Ford of Alexandria and it was more than I expected. I bought a 2009 Mustang that is a joy to drive. The sales person was very nice and courteous. After taking the car for a drive on July 12, I knew it was what I wanted. I came back the next day and drove away a very happy man.The price was good and the value for my trade in was more than I would have thought. I was impressed very much. I will continue in the future to take my business there.

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Not Applicable
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Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

very dissappointed

by from Highland Heights KY |

My daughter spent 3.5 hours there with three salesmen more interested in eating wings and joking around then in helping a new salesperson tried to figure out what to do. She was responding to an ad and even took the time to email that she was coming. They acted as if she came from the moon. She had the cash, the color and make of Ford she wanted and they tried to talk her into everything but what she was there for. She felt as if she had walked in on "The Boys Club" of Castrucci Ford. Women....go elsewhere....as quickly as you can.

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Shopped for a new car

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


4.0 out of 5.0

TRUCK INQUIRY

by from LAWRENCEBURG, INDIANA |

They answered promptly with the information that I requested.

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Shopped for a used car

Does recommend this dealer

Did not make a purchase


1.0 out of 5.0

Very Disappointed

by from Hebron, ky |

My Wife and I drove out there excited to see a car we liked on line, after letting them know we were on the way. When we got there, they had no idea where the car was, after waiting for several min. we were told they were looking for the keys, and dumped a huge box of keys on the desk to go through them, it was very disappointing to see how disorganized they were, they finally found the car way back in the back of the lot down the hill, but still no keys, the car was scratched all over and the rear tire was almost flat, it brought back thoughts of your typical used car jokes. as well as typical of most Ford dealer experience's we have had across the country.We will never shop there again and do not recommend going there, it was a waste of time and gas for us, we were very disappointed

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Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Prompt response

by from Lawrenceburg, IN |

I received an email back within an hour and a phone call. The sales person was very helpful and courteous and followed up several times even calling me to let me know that one of the vehicles I was interested in had been sold. I did not end up purchasing a vehicle but I will keep them in mind for our next purchase.

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Customer Service
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Shopped for a used car

Does recommend this dealer

Did not make a purchase


1.0 out of 5.0

Did not even get a reply back.

by from cincinnati, oh |

I filled out an online request thru cars.com and thru the Castrucci site directly. I didn't even get as much as an email back in response for my request. Expected at least a response even if the car was already gone. This is after I purchased my last car from Castrucci in Milford. Very disappointed.

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Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

A great experience

by from Union KY |

We looked on the internet for weeks for used cars and felt we had a good handle on the acceptable price for the car we were looking for. We found Castrucci to be very well priced in comparison to others. The salesmen were knowledgeable and did not pressure us. I felt that they knew that they had a good deal and did not need to pressure us. The finance department was also very pleasant to work with. I will definitely return to Castrucci when looking for my next car, used or new.

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Shopped for a used car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Great service for used car

by from Union, KY |

I was looking for a car as a sort of high school graduation present with the leftover money i saved from college scholarships. My dream since i was in pre-school was to own a Mustang. I walked onto Castrucci's Used Car lot to look at a 2012 Mustang V6 Premium, but found right next to it a 2010 Mustang V6 Premium with 20,000 less miles and a few extra, yet tasteful, aftermarket touches to it. I was helped by Chris McIntosh who was more than helpful when it came to the buying the car. I took the night to think it over and called Chris back on Sunday with intent to buy. Chris wasn't working that day, but the took the time out of his day off to get the car ready and set up for me to make a quick and easy purchase. I now have the hottest car in my high school's lot with plenty of my friends asking me where i found such a gem, and i have told them every time to check out Mike Castrucci in Alexandria. I'm absolutely in love with my car and the service i received from Chris and the rest of the guys.

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Customer Service
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Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

their used car department is a joke

by from alexandria, ky |

their used car department is a joke came in twice first time i just stopped in to see what they had found one i like filled out credit app was told to come back when they called me... they never called came back salesman acted like he didnt remember pretty much ran me out didnt want to mess with me gave me the run around went to the dealer across the street left with a new car brand new DONT MESS WITH THESE PEOPLE

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Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Used Car purchase

by from West Alexandria, OH |

My wife and I just purchased a used GMC Envoy from Chris. From past dealings with buying cars, I was NOT looking forward to the process. I was pleasantly surprised at the experience and the quality of their Used Vehicle selection. We live west of Dayton, Ohio and the 1 1/2 hour drive to their location was more than worth the time and effort. I would send anyone that asks to their see their selection.....

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Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-10 of 10 reviews)