Jim Ellis Chevrolet of Atlanta

5900 Peachtree Industrial Blvd., Atlanta, GA 30341

Average Ratings

3.6 out of 5.0
10 out of 15 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 15 reviews
5.0 out of 5.0

Perfect Place!!!

by from Blue Ridge, Ga |

Recently bought a used truck from the people at Jim Ellis. From the moment I walked in I was treated with first class customer service. They weren't pushy as some salesmen can be,yet they have me my space and helped me find the right truck for me. I couldn't say enough about these guys. I hope you will definitely consider them when purchasing your next vehicle.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Buying Experince

by from thomson ga |

Seen the truck I wanted on internet and called asked could we get deal done today as I was going on vacation the next morning. The answer was sure we can I had my doubts as I live 2 hours away. Didn't get there till about 6 pm but was off on vacation the next morning in my avalanche. The guys stayed late and did what it took. Everyone was very courteous even an hour after closing time when i know they wanted to be at home. If you need a vehicle I would highly recommend you see Dino Hill at Jim Ellis Chevrolet he is extremely knowledgeable and courteous and took the time to explain all the features of the avalanche when he should have been headed home. Best car buying experience I have ever had. Thanks Guys

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great overall experience

by from Atlanta |

Just purchased a certified pre-owned Buick Enclave from Jim Ellis Chevrolet. Alan Cavell was my salesperson. Excellent service all the way around. Car was fairly priced, the work performed excellent (leather interior installed) and we are enjoying the vehicle. I'd use Alan and this dealer in the future for a car purchase.

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Not Applicable
Customer Service
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Service customer

by from Atlanta |

I have a service member here for 15 years. I have always been happy here. Danon was very helpful !

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Customer Service
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Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Service

by from Atlanta |

Attended for service of light due to inability of regular service to address. Close to home in Atlanta Xxxxxxxxxxxxx xxxxxxxxxxxxxxxx

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Customer Service
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Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


2.0 out of 5.0

Customer dissatisfied

by from Norcross, GA |

You wonder why people don't want to use dealerships for service. Here's why. I went for a simple headlight replacement .The service writer (Ken) was very kind to offer to change it out when he learned that I was on my way to Florida and needed to have it done quickly. He advised me to purchase the part at a cost of about $30.00 and he would replace it while I waited. As it turned out, it required removing the grill. He quoted me $57.80 in labor to have the service department do it. I left the dealership and received a call about two hours later that that they had installed it on the wrong side. I was then told I would have to purchase another bulb, charged another $57.80. So it went from an original quote of about $30.00 to $134.00. My service bill indicates "customer supplied new GM headlamp bulb asked to have it installed in the RH side." In fact, I turned the lights on for them to see which side it was on, although I said I THOUGHT it was the passenger side. So, I haven't brought it to the attention of the service manager yet, but I plan to. Really--who does the work without checking to see if the part needs to be replaced? Not only did the mechanic not check it before starting the project, after the grill was removed and light replaced, he/she reassembled the grill without checking to see if it worked. In their minds-I had to pay for a second removal. That was the stupid thing. I'm feel like I"m paying for the mechanic's mistake.

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Not Applicable
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Came in for service or repair

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

BUYER BEWARE

by from Chicago, IL |

My situation involved buying a car our daughter found on the Jim Ellis Chevrolet website. Although the car was more than 700 miles from our home, the advertised price was good and it was the car our daughter wanted. After agreeing on a price, and inquiring about their finance rates, the salesman advised I fill out their on-line loan application. That done, I was contacted by their F & I person who advised she could not match my local credit union rate. She also advised my salesman would call me back in one hour to take a credit card down-payment so that I could close the deal without any problems at 9 AM Monday morning. Not hearing from the salesman in the 1 hour time frame, I called and left him 2 messages. I also left him email & text messages. Instead on that Saturday afternoon at 5:51PM, the salesman left me the following text message: "the Regal has been sold". No big deal right???? Wrong!!!!! This morning, Kevin their sales manager called me and inquired as to what time I was going to show up for the previously agreed upon Monday 9AM closing as they were still holding the car for me. I advised I had planned to drive to Atlanta on Sunday, but due to the salesman's text, I was still in Chicago. At this point, Kevin offered to find me "another comparable Buick, but probably not at the great price of the one I agreed to purchase". Bait & Switch? We'll never know. I do know that every time I get together with my many friends in Atlanta, I'll be sure to share my experience.

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Not Applicable
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Not Applicable
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Does not recommend this dealer

Did not make a purchase


2.0 out of 5.0

Beware the finance process

by from Gainesville, GA |

The car and the price were great. The finance person said "I am going to extend your warranty" and then slipped a purchased extended warranty into the paperwork. Probably not illegal but certainly unethical. Be careful with them when you get to that part of the process.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase

Jim Ellis Chevrolet of Atlanta responded to this review

October 14, 2013

I assure you that Jim Ellis would never think of "slipping" anyone anything at any time and we do not tolerate any illegal or unethical behavior like this. We faithfully practice a policy of "full disclosure" so customers always know what they are getting. That said, these days there is so much required paperwork to buy a car, it can be overwhelming. You should be getting a call, if you haven't already, to cancel the signed service contract agreement that you are saying that you didn't know you were getting. I appreciate you bringing this to my attention. Mark Frost, VP of Operations - Jim Ellis GM Brands


5.0 out of 5.0

Great experience and my dream car!

by from Atlanta, GA |

I visited Jim Ellis in response to an ad for a used Chevy Camaro. Fortunately, the car had been sold so I spoke with Daimein Solomon about what I wanted. I knew exactly the trim package, color etc I wanted and would accept nothing else. He located what I wanted in Alabama and we started talking numbers. I met with Cherise, the finance manager, and the great experience continued. I'm very happy with the deal and ecstatic with my 2013 black on black 2LT with the RS package beautiful Camaro! When people find out I bought the car from Jim Ellis, heads start nodding about how great they are. I have to agree!

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Customer Service
Buying Process
Not Applicable
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Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

All associates very helpful!

by from Candler, NC |

I was looking for a Chevrolet SSR and came across one at Jim Ellis Chevrolet in Atlanta. My first contact was with Denise Silva she was very pleasant to work with and we talked on several occasions. After we were able to confirm a deal over the phone she put me in the hands of a salesman (Jahanna, sorry I cant spell his name), he was thorough and I appreciate the time he spent with me in negotiating a price. Terrence was professional during our negociations. I would recommend to my friends.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


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