Vista BMW Mini Coconut Creek

Vista BMW Mini Coconut Creek

4401 W. Sample Road, Coconut Creek, FL 33073

New 888-810-5171
Used 888-485-8073
Service 888-902-6775

Honored to be the #1 BMW Retailer in the United States for the last 5 consecutive years

Average Ratings

3.6 out of 5.0
13 out of 21 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 21 reviews
1.0 out of 5.0

Poor / Shady Communication

by from Ann Arbor, MI |

I contacted them about a CPO BMW they had listed on Cars.com, asking specific questions about whether it was a non-smoker vehicle and which packages it had on it (because they didn't bother putting those details in the listing.) I couple of days later I received an email response from someone saying, "These things are best handled with a simple phone call, so please give us your phone number so we can call you." I replied with an explanation that I would rather get the build sheet and a simple answer to whether it had been smoked in sent to me via email so I could determine whether this is a vehicle that I want before talking with someone on the phone. A day later, I received an identical reply saying, "These things are best handled with a simple phone call..." They clearly don't care how I, the customer, prefer to communicate. By comparison, when I contacted a BMW dealer in Dallas about their listing they promptly replied to my inquiry, attaching the build sheet, the entire service history of the vehicle, additional photos and a detailed description of any minor scratches, saying it had never been smoked in. I was able to call and talk with the sales person when I was confident that the car they were selling was what I wanted, and I felt comfortable about doing business with their dealership. I have bought my last three luxury vehicles from out of state by doing the deal via email / phone, then flying in to do the paperwork / write the check and drive it home. Based on the email exchange with Vista BMW, I got the impression that they don't want to put anything in writing about the vehicle. I refuse to deal with a business from out of state that won't communicate in writing, so it looks like I'll be flying to Texas this time instead of Florida.

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Customer Service
Buying Process
Not Applicable
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Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

How to buy a Mini Cooper? Go to VISTA!

by from Miami, FL |

If you want to buy a Mini Cooper, go to VISTA and ask for Giorgio Ortiz. He is a great guy who will never ignore you and who really knows his cars. In my case, we actually handled most of the deal through texting and I just showed up to pay for it and drive it away. They are all really great people who do their level best to keep things going smoothly and quickly for their customers.

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Customer Service
Buying Process
Not Applicable
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Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service

by from Tamarac florida |

Review for my BMW X6 2014 Thank you Andre, for making my transactions so smooth! The service here was Spectacular! Everyone's service was very professional! Thanks Again

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Customer Service
Buying Process
Not Applicable
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Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great experience at Vista BMW!

by from Vero Beach, Fl. |

Howard Pitt is an excellent, professional salesman. Thank you Howard for such great treatment and making it all go so smooth.

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Stellar leasing experience!

by from Coconut Creek |

Ryan and Amanda made this leasing experience awesome! It was my first time leasing a car but I never felt pressured and they made sure I understood everything! I love my new MINI Cooper! Thanks so much!

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Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent Service!

by from Pompano Beach, FL |

My vehicle is a 2014 328 I. It is a terrific vehicle and I have taken it in for service on 4 occasions, due to minor adjustments for the computer and once for a loose parking lens. Each time, there were no charges, but all was under warranty. It is very nice dealing with my assigned Service Advisor, Sheri Holtz. She is the consummate professional and gets the work done in short order. She is a credit to the company. In addition, the waiting area is very nice, along with the food area. Thanks VISTA, you merit a 5 star rating!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


1.0 out of 5.0

Very deciving and unprofessional

by from Plantation, FL |

They sold an X5 to my wife that had 450 miles on it. Well, no problem. Went to pick up the X5. The sales person had the car in a dark spot with the front of the car away from the light/showroom. Brought the car home and we saw an ACIDENT between them cleaning the car and our pick up. I called the sales person and of course he didn't know anything about the front end damage. They let us drive a car that was in an accident home. They immediately offered to repair it the next day! The SUV has had 13 trips to the service department and just about everything is replaced or repaired. These people have no conscious. This was supposed to be my wife's last car to retire with. Now we can't even trade the X5 because it has such an unbelievable poor history. Even the managers at the Pembroke BMW were shocked with the number of the repairs. The manager at Vista just walked away when I approached him with this disaster of an automobile. If people stop buying cars from these charlatans, then they would clean up the way they conduct business. I reported them to every agency that would listen and I am going to get the authorities to look into the car and get the lemon law applied. Don't get any type of BMW from them because they all probably have histories that the sales person will hide from you. Absolutely horrible human being that are running this dealership.

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Shopped for a new car

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

HORRIBLE

by from Delray Beach, FL |

HORRIBLE. DO NOT BUY A CAR HERE. We bought a mini there and 3 months later found out they had sold it to us with a USED, INCORRECTLY PATCHED tire. My wife and daughter were driving around in this for 3 months. Then when we took it back they accused us of lying, but replaced the tire.

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Shopped for a new car

Does not recommend this dealer

Did make a purchase


1.0 out of 5.0

Sales gives BOGUS numbers

by from New York |

This dealeship is so bad that it is not deserving of a star. MOST people do not know what to ask for when doing a lease or finance offer. When you do know what to ask for this dealership makes the experience as PAINFUL as possible. They gave a BOGUS money factor for the lease and a BOGUS rate for the finance. When confronted, salesperson, Roberto Vasquez stated he "made it up." He says it depends on credit, This would be absolutely true IF this was an actual contract. This was just a deal "offer" so in fact an actual number MUST BE USED to get the monthly information. When pressed again, Roberto Vaquez says it was a "secret." A secret??? Never heard of such a thing. In addition, he states, "No one cares about the numbers, they only care what they pay monthly." He complains too much detail information was being asked. What??? Too detailed information being asked to buy a new car??? He further REFUSED to give the printout of the deal. By the way, a lease AND finance was requested. ONLY the lease was printed out, but refused to be given. Roberto Vasquez MADE UP the finance numbers from the air! DON'T shop at this dealership. We want to put them out of business! There is ABSOLUTELY NO NEED for these kind of businesses. Why does BMW use them anyway? They just take up space and take your money. If they are giving BOGUS numbers to the customers, what are they giving to BMW??? Hmmmm. What do their books REALLY LOOK LIKE???

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Not Applicable
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Not Applicable
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Shopped for a new car

Does not recommend this dealer

Did not make a purchase


3.0 out of 5.0

no follow up by salesman

by from Boynton Beach, FL |

I was interested in a used BMW. I contacted Vista and a "manager" told me he would contact me in a few days. That was 10 days ago. Guess they are not interested in selling me a car./

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


(1-10 of 21 reviews)