Joseph Toyota Scion of Cincinnati

Joseph Toyota Scion of Cincinnati

9101 Colerain Avenue, Cincinnati, OH 45251

New 866-601-6064
Used 888-414-6029
Service 888-545-5482

Ask Your Neighbors, They Bought From Us.

Average Ratings

4.6 out of 5.0
21 out of 23 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 23 reviews

Featured Review

5.0 out of 5.0

Great Experience!

by from louisville, ky |

I just bought a new prius from joseph toyota. The purchase was by far the best car buying experience ive had. I looked at many different dealerships to find the deal I was looking for. I cant put into words how bad some of those experiences were. I inquired online at joseph toyota and mike sipple contacted me right away. I told him what I was looking for and he offered me a great deal right out of the gate. I knew it was a great deal based on previous experiences, but I tried to haggle a bit just to make sure. He held his ground that he gave me his bottom dollar up front and I believed him. I made the deal over the phone and made the 2 hour drive to pick up the car. Ive never had a salesman offer a fair price without a fight. Id recommend mike and joseph toyota to anyone.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Service Department

by from Stow, Ohio |

We've had two opportunities to use the Service Department here and both were very positive. Interestingly, both were because of mistakes at a service department at another Toyota dealership. We were extremely pleased with everyone in the Service Department and if additional service on our Toyota was needed in Cincinnati would certainly would return there, without question. Thanks to all the staff, especially Jason and Rick.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Outstanding!!!!!

by from Northern Kentucky |

In my life living in many different places in the U.S., I have been to many dealers typically just "shopping" with an occasional purchase. A co-worker recommended Joseph Toyota when I was in the market for a Tundra so I gave them a try. I dealt with Rob Hughes and Cheryl Nix whom I found to be very helpful without that dreaded pressure of having to leave there with a vehicle. Rob is a man of his word. This made the transaction very smooth and even after the sale Rob and Cheryl treated my wife and I just like they did when we first walked in. With this hospitality and integrity, when it was time to purchase the AWD loaded Sienna we knew we were going to them. Rob ordered the van and kept us updated on a regular basis. He gave us the best no haggle price and worked with us on our trade in. We are extremely happy with Cheryl and Rob and have plans for another purchase from them soon. I have been to other local dealers and although I live in Kentucky, I have no problem driving the distance to have this kind of service when making such an expensive purchase. I have had very unpleasant experiences with the Toyota dealers in Northern Kentucky so it's a no brainer.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Purchased 2012 Highlander in 2014

by from Madison, IN |

Fall of 2014 - we wanted to trade in our 2003 Highlander (we were the only owner) for 2012 version. I searched online through CARS.COM and found a V6 silver 2012 at Joseph Toyota. I called and talked to Dupree and he told me it had sold already. He explained another 2012 on the lot that was loaded with extras but had few extra miles on it than I wanted. I wasn't off work until Saturday so I told Dupree I check if Highlander still there and if so would drive over to take a look. The Highlander was in perfect condition and the price was very good, and had become certified since I had first called. I came armed with information on what I wanted out of the 2003 and what I was willing to spend on the 2012. We came to an agreement on a price and it was right in the area I was hoping for. The process was hassle free, and our time spent to make the purchase was minimal. We felt valued, respected and will return to Joseph Toyota next time we need a vehicle and hope that Dupree is still there.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Rick Specker

by from Cincinnati |

Bruce Scroggin - Service Advisor: professional, prompt service and excellent results. We have been dealing with Joseph Toyota, and Bruce for years. Always delivers excellent service!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Joseph Toyota on Colerain

by from Cincinnati, Ohio |

We were so impressed with this dealership when we bought our Sienna van! The sales experience was really a pleasure, and in the last 2 years, we have really enjoyed driving our vehicle. It is so roomy that our adult children borrow it for vacations with their children! The service department has also been a great experience. On my last visit for service, I was greeted by Josh, the service associate who handled my van. I arrived with two small children, enjoyed a roomy waiting room with toys, had a short wait, and then met Rachael when I paid for service. I got a box of cookies for coming in and, as usual, was pleased with my experience. The facilities are clean and bright with TV, food, beverages, and comfortable furniture....but best of all is the friendly attitude of everyone you encounter there. I would certainly buy another vehicle here when need arises!!!

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Services

by from Cincinnati, ohio |

I enjoy going to this location, Depree is just such a trustworthy saleman. I come to him with all my questions and he has not let me down yet.

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Customer Service
Buying Process
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Overall Facilities

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Good Customer Service, Good Pricing

by from Columbus, OH |

I truly enjoyed working with this Dealer, their prices were very competitive and the best among all the dealers. Quick quotes over emails and good response. Friendly people to talk to and discuss the buying experience.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great!!!!

by from cincinnati,ohio |

I purchased a 2010 Camry. Mark Gulley was my salesman. I want to praise him for his professionalism. I arrived at 4:00 pm and the deal was sealed by 5:30. Which I thought was great. Going back when it's time to purchase another car. My experience was GREAT!!!!!!!!

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

POOR Service at Joseph Toyota in Cincinnati

by from Cincinnati, Ohio |

I have a 2004 Toyota Camry purchased at Joseph Toyota. All of the required and maintenance type service has been done at Joseph Toyota. Most recently (December, 2012), I invested $1,700 in a new suspension system for my vehicle, knowing that Toyota vehicles are long lasting if well taken care of. On January 21, my faith in the Toyota brand was completely changed. I now have a Camry in very good condition, inside and out, but have an engine that is totally shot. I?m told I need a new engine that will cost about the same amount as the value of the car. I truly believe that somewhere along the way, in all the required maintenance done at Joseph Toyota, the service techs did not do all the checking/maintenance they should have, and I have to pay for the mistake. After taking with two other mechanics not associated with Toyota, they both agree that this problem is highly unusual and should not have happened. Needless to say, this whole experience did not sit well with me and I believe other Toyota owners should be very careful. Ask to have the parts they claim to have replaced; ask to get a detailed review of what was done and don?t let them snow you into repairs that are not needed. Get a second opinion! What will Toyta do for me?

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Customer Service
Buying Process
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Came in for service or repair

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Will never shop there again

by from Batesville, Indiana |

My husband and I went here based on the reviews on cars.com to buy a nice used minivan with more than 100,000 miles on it as a transition out of our Suburban. Our first salesman was OK, but admitted that many of the used minivans on the lot had power sliding doors that did not work. For the prices they were asking, that is ridiculous. We drove one that was OK, and went to look at another dealer. We knew that Joseph Toyota closed at 6 that Saturday, so we went back to the lot with about a 1/2 hour to spare to take a second look. A different salesman approached us. We told him the name of the first salesman we had dealt with and he said, "He's gone." Fine. We told him we came back to look at some of their minivans. So he knew we made a special trip back to their dealership for the second time that day, and admitted he had seen us there earlier in the day. As he showed us the minivans, he also admitted that he thought there was only one on their lot on which the power doors actually worked. In fact, my husband got shut in one of the vans and couldn't get out! He said he wasn't even sure why those vans were on their lot. Well, neither am I! We looked at the van he said was the best one, and when I asked him if I could drive it, he was offended because it was 5:45! Pardon me, but aren't their hours until 6? Two different times during the conversation when I talked about test driving it, he made a HUGE deal, saying things like "Well, if you're REALLY INTERESTED I GUESS I could get the keys, etc." We were so mad we went right over to the new car showroom and complained. The new car manager was very nice and apologized, but the damage had already been done. We will never return and if that salesman doesn't want to work for a living, I'm assuming plenty of people in this economy would take his job!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


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