Simmons Rockwell Ford Inc.

(3.4) 5 Reviews

1160 Co Rd 66, Hornell, NY 14843

Used 607-324-4444 Used 607-324-4444


Average Ratings

3.4 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-5 of 5 reviews
1.0 out of 5.0

Never again! Just HORRIBLE service!

by from Ovid, NY |

I purchased a car in 2003. Larry Brown/sale assoc. was a dream! My family has been buying cars for years from this company. Always great service/product through this individual. Unfortunately and sadly, he passed. I decided to purchase my next car in 2012 from SR because of this history and "assumed" the other sales assoc. would have a similar commitment to their clients. The sales assoc. made the following statements to me the day I came to pick up my car: 1. "If you don't pay a $2K deposit then I will lose my job?" (I had explained that a deposit was contingent on an insurance pay out and could not guarantee this $ up front. He set the loan up with this $2K down payment and wasn't willing to make changes.) This is truly unprofessional behavior. I should have reported him immediately and that is my problem (for being more considerate than he). 2. Maybe you could ask your parents for the money? (This was said to me after I expressed the $2K deposit wasn't a possibility within the time frame.) My dad is passed and my mom is in her late 70's. Not an option. I had a limited period to get a vehicle due to an accident not of my doing. I had no time to make other decisions and he knew it! I was trapped into this situation. 3. I purchased a convertible and the top would not fold into the truck, I called them within 2 weeks after getting the car and this is what I was told to do: "YOU HAVE A WARRANTY SO YOU NEED TO CALL THEM!" They couldn't care less. 4. My sister purchased a car and they called her repeatedly after the purchase to check on her, the car, and her happiness. They even sent her a B-day card. I NEVER HEARD FROM THEM AGAIN! Serious issues with training...obviously. 5. I saw the car on their site and asked if it could be transferred to another SR location and although they did complete the request, there appeared to be issues with the sales rep from site to site. I got the impression this rep wasn't getting the commission and just wanted to get to his next sale. Although other family/friends have purchased and seem to be happy (who wouldn't when you get 3 calls from the dealership in the 1st month of your purchase to check on your satisfaction), I will look everywhere before I ever consider doing business with them again. I hope this review is helpful and maybe (if the dealership reads this review), will use this to their benefit so no other client feel as disgruntled/forgotten as I do regarding this last purchase.

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  • Customer Service
  • Buying Process
  • Quality of Repair
  • Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Had a great buying experience!

by from Hornell, NY |

Purchased a 2013 Ford Edge from Hornell, NY dealership. Kyle Dunham was my Sales Rep. He was very helpful & patient & answered all my questions promptly & thoroughly. He followed up on every question and issue that I had. Would highly recommend him! I researched this vehicle for months & compared prices with many other dealers, and no one came close to Simmons-Rockwell's price. The only issue I had was, after inspecting the vehicle, we noted it needed a new air filter, but Simmons-Rockwell wouldn't put a new one ($20.00) in before I purchased it. If it wasn't for that, I would have given 5 stars!

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  • Customer Service
  • Buying Process
  • Quality of Repair
  • Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Simmons Rockwell Ford Inc. responded to this review

November 18, 2014

Thank you for sharing your story with us! We are so happy to hear that Kyle was able to find the car you were looking for and at the right price. We would like to also apologize for any inconvenience caused around the air filter. Please let Kyle or anyone of us at Simmons Rockwell know if we can assist you further. Thank you, Simmons Rockwell


5.0 out of 5.0

Great!!

by from Bolivar, NY |

I had the pleasure to deal with some great guys here. I had a horrible experience with a dealer in Buffalo a couple weeks ago that left me with no choice but to cancel the delivery of the vehicle and arrived there a little bitter. My salesperson Matt was great and informative. All the staff seemed friendly and inviting. I took the 40 minute trip to this dealership due to the number of recommendations it received from friends and family. Matt and Roger delivered beyond expectations. Thank you for a trouble free buying experience and I will do business there again.

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  • Customer Service
  • Buying Process
  • Not Applicable
    Quality of Repair
  • Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

A real Class Act

by from Kansas |

We have bought 5 used cars from Simmons Rockwell in Hornell & have been happy enough with their quality, prices & sevice that we came from Kansas to by a car. It turned out that it had been damaged in an accident that neither Us or the dealer knew at the time. When be came to have problems with it - they payed for all the repairs and then wound up taking it back (from Kansas) for a full refund. I don't think you can find a more honest & supportive dealer

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  • Customer Service
  • Buying Process
  • Quality of Repair
  • Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Buyer Beware!

by from Harrisburg, PA |

BUYER BEWARE! They have 4 NY & 1 PA dealerships. We were working with a PA salesman who was friendly and helpful and waiting on a car to come in from an auto auction in Michigan. He promised us we had first chance at the car when it arrived. We offered to put a deposit down to hold the car - he said we don't need to do that. The car arrived at one of the NY dealerships. Another customer was standing there, saw the car and offered to buy it. Instead of upholding their promise to us, Simmons-Rockwell sold the car out from under us. Salesman apologized profusely but the dealership would not give us a price break a similar car - they "just couldn't do that". Very poor treatment. I'd hate to need to rely on them for anything else. Before posting this review, I gave them plenty of time to respond positively to our offer but they refused.

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  • Customer Service
  • Buying Process
  • Not Applicable
    Quality of Repair
  • Not Applicable
    Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase