Brown's Honda City

Brown's Honda City

7160 Ritchie Hwy, Glen Burnie, MD 21061

New 877-657-8659
Used 877-651-7233
Service 866-694-3879

Buy Happy

Average Ratings

3.9 out of 5.0
11 out of 14 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 14 reviews

Featured Review

5.0 out of 5.0

Brown Honda City

by from Middletown, DE |

Great exexperience! Fred was fablious and we got a great deal and would buy our next car there from Fred!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

2.0 out of 5.0

What can Brown not do for you?...

by from Northern Virginia |

Test drove a 03 Tacoma. We were told by the salesman that they would not budge on the price even though the truck has sat on their lot for over 3 months. After we discovered that the tires had multiple nails in them we requested that they replace the tires. We told them we liked the truck and would purchase if they came down slightly in price and replaced the tires. They came back w/ the same price w/ $700 added to it to replace the tires. We promptly said no and left. They also would also not include a price w/ the VA sales tax included.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


2.0 out of 5.0

Buy here but don't get your car serviced here.

by from Annapolis |

I recently bought a used CRV here. I had to take it in for a recall service. While the staff was pleasant and professional, I recommend you take your car elsewhere if you need it serviced. I noticed shortly after buying my car that the tires had not been balanced. When I took it in for the recall service I asked them to balance the tires. i was told "well, that's uneven wear and you need new tires." NEW TIRES!?!?! REALLY? They wouldn't balance the tires and tried to get me to buy a new set on a car that I've had for only 1 week. The sales department is great and I highly recommend them, but the service department are scammers. You've been warned.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent Customer Service Advisor JenniferYadvish

by from Baltimore, MD |

Hello I'm Earl Kelley, I bought a used 2009 Honda Accord from Brown's Honda in November 2010. My service advisor Jennifer Yadvish is amazing, every time I come I always feel welcome. She handled my car with care like its her own. All service performed on my car has been outstanding. I recommend anybody that's looking to buy a Honda soon please go to Brown's Honda City. 712 N. Crain Hwy Glen Burnie, MD 21061. Make sure when you chose your service advisor pick Jennifer Yadvish she's phenomenal. Thanks again Jennifer "Jen the Pen" Yadvish

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Outstanding

by from Ellicott city, md |

I have been a Brown Honda owner since 1988. The service has always been excellent. All the service reps are knowledgeable and patient in explaining my current service and making me aware of what should be done in the future. No need to call for an appointment since I can now schedule on line. I have bought both new and used cars from Brown's. When I was looking for a reliable used car for my granddaughter, they were most helpful and I felt comfortable with their selection. I have owned at least four Honda Accords, I have never had a problem with the buying process. I also recommended Browns to friends looking for a reliable servic dept and also to anyone looking for a new or used car.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Bad Dealership for Informed/Smart Consumers

by from Glen Burnie, MD |

I'll make this short and sweet: --Junky storefront; you would think that means low overhead, good products (like jewelers), not the case here. Junky storefront, dirty, undetailed cars with "new" dents --Tried to convince me that the car I was looking at was worth the price they were selling it at --Messed up leather interior on the vehicle with crumbs and dirt in the trunk, very little care afforded to these items --Would not recommend this dealer or their products, they are too expensive and in VERY in poor condition

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

potential customer email not answered

by from Jeannette,Pa. |

I sent an email asking about a chevy nova,still waiting for an answer.I am really interested in purchasing the right nova,but if they don't reply to a email they may not take care of me if a problem should come up.I'll look elsewhere lost a customer

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent Customer service

by from Virginia |

Great customer service, sales person, Mr. Adnan Javed and and the sales managers were very nice and friendly. Keep up the good work guys.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Overall Experience

by from Severn, MD |

Brown's Honda City has been our Honda dealership for almost 10 years. We own 4 Hondas, a 2002 CRV, a 2013 CRV, a 2012 Civic and a 2013 Civic. All transactions for the new cars and all services for each car have been effortless and economical. We have always received quality service at affordable prices. We have felt like family working with Brian Hagarty in parts and sales, Dave Metzler in Service and Brandy Mason in sales. I highly recommend to anyone to use Brown's Honda City as their only Honda dealership, whether you are buying a Certified Used Car, a New Car are getting your Honda serviced.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great experience and very professional staff

by from Pasadena, MD |

I would buy another car from them and refer them to my family and friends.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


3.0 out of 5.0

Bait and switch

by from Glen burni |

No big deal,but my wife an I were quoted one price and month payment ...when we finished signing the papers..the said we needed another 1000 dollars...that cost us dinner to celebrate the sale..be careful I think that's called bait and switch..we're to old to fight anymore

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 14 reviews)