- Repair & Care
Here at Heritage VW Subaru our primary concern is the satisfaction of our customers.
We are conveniently located at 9808 Reisterstown Rd. in Owings Mills. Come see why over 330 customers have given us positive reviews online! Our commitment to customer service is second to none and that's why our Owings Mills Volkswagen and Subaru dealership is one of the premier Volkswagen and Subaru dealers in the state of Maryland!
We invite you to shop our website at www.vwsubaru.com, where you will find a great selection of new and used Volkswagen and Subaru vehicles including the Impreza, Legacy, Outback, Forester, Passat, CC, Tiguan and Routan.
82 out of 96 people recommended this dealer.
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by David B Lemmons
I have purchased several new cars in my life so I am not new to the purchase process. My experience with Heritage was by far the "worst" I have ever experienced. I felt like a hostage there. My sales person kept taking my car keys off of the table every time he left the desk, leaving my hostage until he returned. I called Heritage several times (sales person, finance dept) and my call was never returned. My sales person did call me for a follow-up and I asked him about some parts that was owed to me per my contract. My sales person (Christopher Provosto) said that he would check on it and give me a call back -- Never received any calls back from Heritage. After a week, I called the parts dept and spoke to Melissa who told me (after checking for a long time and stated the invoice was listed under Hunt Valley ??) yes my parts were in and I scheduled an appt for 03/18 to have the parts installed. When I arrived at Heritage Subaru to have my parts installed (appointment), I was told there was nothing in the sytem for an appt. I was livid. I was also told that the parts would take about 3 hours to install and I was to be given a loaner. Again, the dealership stated they didn't know anything about it (it was supposed to have been set up by my sales person). I eventually was given a loaner and the part installation took approx 6 hours. NOT A HAPPY CUSTOMER