Heritage Mazda Owings Mills

Heritage Mazda Owings Mills

11220 Reisterstown Road, Owings Mills, MD 21117

New 888-804-0948
Used 888-858-4142
Service 877-364-2319

Contact Internet Sales Department

Average Ratings

4.6 out of 5.0
44 out of 47 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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    31-40 of 47 reviews
1.0 out of 5.0

Worst dealership experience ever

by from Baltimore, MD |

This was the absolute WORST dealership I have ever been to. With the exception of the salesman everyone that worked there was extremely rude and disrespectful. They trick you into showing up by sending you a low price then when you get there they start adding on fees, totaling around $1,500-$2,000. They also gave a very low value for my trade-in. They calculated my potential payment wrong then tried blaming me for it saying I didn't understand. Sales managers were rude and liars and I will never go back to Heritage or recommend it to anyone.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

great service

by from ellicott city, md |

Heritage worked with and values my opinion especially in their customer service area. I only buy my cars from Heritage because they are conscientious about customer service

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Heritage Mazda Owings Mills responded to this review

June 9, 2013

Rosann - Thank you for your feedback and allowing us to service your vehicle needs. Your kind comments have earned you a $100 Gift Card!!! Please claim your prize at our MileOne Corporate office in Towson from Cindy Wagner, Fixed Operations Marketing Manager. We ask that you email or call Cindy to set up a quick appointment and be sure to bring your ID with you upon pickup. Be advised that you must claim your Gift Card no later than 3pm on Friday June 21, 2013. Cindy can be reached at cwagner@mileone.com or directly at 410-559-5283. Congratulations!


5.0 out of 5.0

Great service

by from Baltimore, MD |

I have purchased several Mazdas from this dealer. The buying process was easy. Customer service is excellent. The facility is neat and clean.They offer many specials for maintenance and servicing of my vehicle. I receive discount coupons via email regularly which saves me a great deal of money. The service department representatives are very familiar with the needs of my vehicle. A detailed report is always available after every visit explaining the condition of my vehicle. Quality of repairs are excellent.The Mazda service manager is very friendly and will come in the waiting area to speak with customers. I will purchase my next Mazda from this dealer.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

An OK experience

by from Baltimore, MD |

Bought a Mazda 2 there, overall good buying experience, although the salesman paid more attention to other customers then to me since I already made up my mind about the car. Otherwise it was fine, no hidden or unexpected charges...

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Good Service

by from Baltimore, MD |

Always prompt service/greeting on arrival. Clean waiting area and quick service on check out.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

From PA to MD -- 2012 Kia Optima SX

by from Lancaster, PA |

My wife and I had located the vehicle we were interested online at auto trader. After briefly educating ourselves on these redesigned optima?s, and having checked out other dealer inventories, we quickly realized that the one we were inquiring about was listed at a competitive price. After getting an opportunity to test drive the vehicle, and evaluate its physical and mechanical condition, the sales and negotiating tactics begun! We had a great time talking with our salesperson CJ and obtaining information about the vehicles prior history. What was important to me were his honest answers regarding some of the questions we had about the vehicle. Although Kia's are not his specialty, he answered what questions he could and researched for accurate answers to others. Eventually, after lengthy negotiations with both the salesperson and sales manager Sean, we were able to come to terms on a deal that were fair for all parties. The dealership was able to provide us very competitive financing rates as well and made sure the rest of the process regarding the purchase of the car was expedited and seamless. This was our first time at any Heritage dealer and would rate our overall experience as above average for dealerships. Overall, the car buying process can be exhausting and overwhelming at times, but through great fortitude and determination can come a great deal. While dealing with professionally trained salespeople can feel combative at times, the individuals at Heritage we dealt with were both reasonable and fair when provided a full explanation of expectations and concerns as a customer. Given all of the aforementioned information, I would rate this dealership highly and would recommend it to a friend. Although with any car buying experience, make sure as a customer you come well prepared with the appropriate volume of information and rebuttals to ensure a fair deal is garnered.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Heritage Mazda Owings Mills responded to this review

March 28, 2013

Hi PA Road Warrior - Heritage MileOne Mazda Owings Mills would like to congratulate you on your new 2012 Kia Optima SX! It was a great experience for our team to introduce you to your new vehicle. If you should have any further questions or want a little more insight on your vehicle as you settle in, please don?t hesitate contact us! We would be happy to lend our support. Thank you again for taking the time to review us!http://www.facebook.com/HeritageMazdaOwingsMills


2.0 out of 5.0

Bought new CX-5

by from Baltimore, MD |

We bought a brand new CX-5 and during the pick-up we figured out that the navigation system was not working. It was Saturday and they asked us to take the brand new car and come back next week. We insisted of a repair (car had 0 miles) and they needed over 1.5 hours to figure out that the SD card was not installed properly. When we then left the dealership the tire pressure sensor went on!!! We ordered two more items with the car and they told us they would be available on the day of the pick-up. Since three weeks we are trying now to get those items shipped to our house! We sent them 2 emails and do not get a response back from the Sales persons. Called today and ask to get a Manager. They did not connect me to a Manager! Service is very bad. As soon as we closed the deal with the car everything turned bad. We are about to by a new Mazda 6 but for sure not at Heritage Mazda of Owing Mills.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Ms. Nina

by from Owingsmills md |

My experience with Mazda heritage in Owingsmills Md. was very pleasant. They gave me a good price for my payoff and I was able to get into a 2012 mazda cx-9. My sales person Antoniette did an excellent job of assisting me with my purchase. I would highly recommend her as a sales person, and the finance department did an excellent job as well. THANK YOU!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Heritage Mazda Owings Mills responded to this review

January 25, 2013

Good afternoon msmac4. Heritage Mazda Owings Mills is delighted to hear that your car buying experience was a memorable one. We are pleased to hear that Antoinette lead you to your new 2012 Mazda CX-9, and we will certainly share your feedback with her. Please do not hesitate to stop by with your new 2012 Mazda CX-9 for a checkup! Thank you again msmac4 for the highly praised review. http://www.facebook.com/HeritageMazdaOwingsMills


5.0 out of 5.0

MY CX9 and I'm Lovin it

by from Windsor Mill |

I purchased a CX9 on Saturday from Heritage Mazda in Owings Mills and the salesman John, was excellent. He was ver freindly and accomodating. The finance team, is awsome and were very aggressive, in a good way, on the financing. My experinece there is and has always been wonderful. All of the staff fromt he parking lot to the sales floor were friendly, not pushy, and very hospitable. I would recommed this dealershp to everone, and I WILL be a repeat customer.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase

Heritage Mazda Owings Mills responded to this review

December 26, 2012

Hello Ton-Ton, Heritage Mazda Owings Mills would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we?ve succeeded. I will be sure to share your feedback with John and the team! Thank you again for your review. http://www.facebook.com/HeritageMazdaOwingsMills


5.0 out of 5.0

Excellent salesperson

by from Columbia, MD |

James Cooke helped me at Owings Mills Mazda and did a terrific job. He was very knowledgeable about the car, and took his time throughout the process, particularly with the test drive. He was very personable and didn't pressure me at all during the buying process. I'd certainly recommend working with him to anyone who wants a positive experience. Overall, I believe I got a great car at a competitive price.

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Heritage Mazda Owings Mills responded to this review

December 26, 2012

Greetings Robin! Thank you for stopping by Heritage Mazda Owings Mills. We appreciate your caring review and will be sure to share your encouraging thoughts with James and the team! http://www.facebook.com/HeritageMazdaOwingsMills


(31-40 of 47 reviews)