Heritage MileOne Mazda Owings Mills

Heritage worked with and values my opinion especially in their customer service area. I only buy my cars from Heritage because they are conscientious about customer service

I have purchased several Mazdas from this dealer. The buying process was easy. Customer service is excellent. The facility is neat and clean.They offer many specials for maintenance and servicing of my vehicle. I receive discount coupons via email regularly which saves me a great deal of money. The service department representatives are very familiar with the needs of my vehicle. A detailed report is always available after every visit explaining the condition of my vehicle. Quality of repairs are excellent.The Mazda service manager is very friendly and will come in the waiting area to speak with customers. I will purchase my next Mazda from this dealer.

Bought a Mazda 2 there, overall good buying experience, although the salesman paid more attention to other customers then to me since I already made up my mind about the car. Otherwise it was fine, no hidden or unexpected charges...

Always prompt service/greeting on arrival. Clean waiting area and quick service on check out.

My wife and I had located the vehicle we were interested online at auto trader. After briefly educating ourselves on these redesigned optima?s, and having checked out other dealer inventories, we quickly realized that the one we were inquiring about was listed at a competitive price. After getting an opportunity to test drive the vehicle, and evaluate its physical and mechanical condition, the sales and negotiating tactics begun! We had a great time talking with our salesperson CJ and obtaining information about the vehicles prior history. What was important to me were his honest answers regarding some of the questions we had about the vehicle. Although Kia's are not his specialty, he answered what questions he could and researched for accurate answers to others. Eventually, after lengthy negotiations with both the salesperson and sales manager Sean, we were able to come to terms on a deal that were fair for all parties. The dealership was able to provide us very competitive financing rates as well and made sure the rest of the process regarding the purchase of the car was expedited and seamless. This was our first time at any Heritage dealer and would rate our overall experience as above average for dealerships. Overall, the car buying process can be exhausting and overwhelming at times, but through great fortitude and determination can come a great deal. While dealing with professionally trained salespeople can feel combative at times, the individuals at Heritage we dealt with were both reasonable and fair when provided a full explanation of expectations and concerns as a customer. Given all of the aforementioned information, I would rate this dealership highly and would recommend it to a friend. Although with any car buying experience, make sure as a customer you come well prepared with the appropriate volume of information and rebuttals to ensure a fair deal is garnered.

We bought a brand new CX-5 and during the pick-up we figured out that the navigation system was not working. It was Saturday and they asked us to take the brand new car and come back next week. We insisted of a repair (car had 0 miles) and they needed over 1.5 hours to figure out that the SD card was not installed properly. When we then left the dealership the tire pressure sensor went on!!! We ordered two more items with the car and they told us they would be available on the day of the pick-up. Since three weeks we are trying now to get those items shipped to our house! We sent them 2 emails and do not get a response back from the Sales persons. Called today and ask to get a Manager. They did not connect me to a Manager! Service is very bad. As soon as we closed the deal with the car everything turned bad. We are about to by a new Mazda 6 but for sure not at Heritage Mazda of Owing Mills.

My experience with Mazda heritage in Owingsmills Md. was very pleasant. They gave me a good price for my payoff and I was able to get into a 2012 mazda cx-9. My sales person Antoniette did an excellent job of assisting me with my purchase. I would highly recommend her as a sales person, and the finance department did an excellent job as well. THANK YOU!

I purchased a CX9 on Saturday from Heritage Mazda in Owings Mills and the salesman John, was excellent. He was ver freindly and accomodating. The finance team, is awsome and were very aggressive, in a good way, on the financing. My experinece there is and has always been wonderful. All of the staff fromt he parking lot to the sales floor were friendly, not pushy, and very hospitable. I would recommed this dealershp to everone, and I WILL be a repeat customer.

James Cooke helped me at Owings Mills Mazda and did a terrific job. He was very knowledgeable about the car, and took his time throughout the process, particularly with the test drive. He was very personable and didn't pressure me at all during the buying process. I'd certainly recommend working with him to anyone who wants a positive experience. Overall, I believe I got a great car at a competitive price.

My experience was excellent. Mr. COOKE heard my request and need, was not aggressive or overbearing. He made every attempt to endure my satisfaction. Service also has dealt with my one visit with that same professionalism and promptness. Mr. Cooke has continued to be responsive to any concerns. Thanks Heritage!