Heritage MileOne Chevrolet Buick Owings Mills

Heritage MileOne Chevrolet Buick Owings Mills

11234 Reisterstown Road, Owings Mills, MD 21117

New 888-717-7136
Used 888-520-2376
Service 866-676-6985

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Average Ratings

4.8 out of 5.0
165 out of 169 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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    11-20 of 170 reviews
5.0 out of 5.0

Newly remodeled and very accessible for everyone

by from Owings Mills, MD |

I regularly use this service group. They are always knowledgeable, friendly, and fast. It is one of the best service groups I have ever used.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Heritage MileOne Chevrolet Buick Owings Mills responded to this review

June 18, 2014

Good afternoon Ann! Thank you so much for your kind comments. We are pleased to hear that your service experience with us was a great one! We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank you again.


5.0 out of 5.0

Great Service Staff is Great

by from Owings Mills Md |

Rob is always very nice when I come in. He keeps me informed. He always calls me to let me know of any problems with my car. When the car is finish he calls me with the total amount due. I enjoy coming to Heritage Chevy

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Heritage MileOne Chevrolet Buick Owings Mills responded to this review

June 23, 2014

Hi Iris. We are glad to hear that you were happy with Rob?s service. Heritage MileOne Chevrolet Buick of Owings Mills appreciates your considerate review. If you should need any further assistance with a future vehicle purchase and/or service, we would love to help. Thanks again.


1.0 out of 5.0

"Transmission - $4,800; 13-day rental car to boot!

by from Baltimore, Maryland |

I'm rating this service far below average because of the (1) extremely expensive repair bill I'm left with paying off, and (2) the other large bill I now owe for the rental car. I went into getting my transmission repaired and knowing it would be near $3,000, but the bill was actually over $5,200 and Rob could only get in down to $4,800 and change. In the beginning, I wasn't too upset when I had heard it was going to be a 2 or 3 day job, but that quickly changed when I found out the dealer needed to get the transmission part from another far away location, many many states away. After them having my car for a few days they told me it would take several more days for the part to get to Maryland before they could even work on my car. Meanwhile, the car rental days are continuing to pile and pile up while this dealership has put my car on hold; not for another day, or few days, but an additional 10 more days before the transmission was even installed and the job was complete. Even the car rental company thought that MileOne Heritage should have paid for the extra 10 days I had the rental car. "That's just good business!", stated the rental car manager. I totally agree. Again, I know I needed my car repaired, but I talked with dozens of other people, some mechanics, and others who know plenty about cars, and they all said I was taken to cleaners on this one, not to mention the large rental car bill that I now owe. Next time I'm going to stay stranded on the road, call AAA and get a tow, and have some other mechanic work on my car. No way am I going to let MileOne Heritage work on my vehicle again. Heritage has lost my business for any of my future car buying needs. Look, I'm not one to normally write reviews. Actually, this is the first review I've ever written, but I can't help but feel robbed, and uncared for as a customer, and I wanted the community to be aware of this information.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

great service

by from Baltimore,Md |

I have been coming to the dealership,sense 1993 allways have had good service on my corvetts,Rob and Larrybeen good service advisors,and shearn is the best service tech on corvetts

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent dealership,the salespeople are nice

by from Baltimore,md |

I was very impressed with the customer service and definitely will be back to purchase my next car, the salesperson was so nice and helped me work an deal

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Terrific Personnel

by from Glen Burnie MD |

Dontae Davis was an excellent salesman. He was courteous, knowledgeable, and spent just the right amount of time with me explaining all my gadgets.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service

by from Reisterstown MD 21136 |

I had thought That installation of the ignition component would take several hours. However, I was pleasantly surprised that I only had to wait about an hour. Service was prompt and pleasant

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

the service mgrs care

by from Baltimore, Md |

The fact that I have purchased my last 4 Buicks (or is it 5) from Heritage tells you how I feel about my experiences with the dealership.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Not speedy but great quality

by from Owings Mills, MD |

Was a little later than I expected getting my car back due to a few trials and errors at matching paint; but, as was the last repair you did for me, this one looks great!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from Baltimore Maryland |

I cannot say that I have ever been disappointed with the service department at Heritage. In fact, Fox is in walking distance from my job but I have always brought my vehicle to Heritage for service. I have also purchased my last three vehicles from Heritage. I can never say enough about Roscoe in the service department. He is friendly and always willing to help my daughter and me. Even with all of the recalls, Roscoe managed to get us in and out within a few hours. Five Star to your service department!

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


(11-20 of 170 reviews)