- Service & Repair
This dealer has:
0 out of 2 people recommended this dealer.
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by Left dissatisfied...
i have dealt with 3-4 sales people and the suspicious used car sales manager.... The sales people were terrible and uninformed about their own vehicles. When i asked them questions about a car they didn't know or they told me they would check and never call me back. The car descriptions are inaccurate and I even requested a copy of a vehicle MSRP since they couldn't answer questions like " What upgrades does car have beyond standard equipment? Uhhh? One of the sales women told me on two different occasions that she would call me back or email the info... the was weeks ago! nothing! When I talked to the sales manager he did have more info but when I asked him to send over a deal sheet that showed the price he suggested...NOTHING! When I called back to find out what the delay was they told me he wasn't available 5 times over 3 days and even though i left a message no call was ever returned! What was even more dumb was that I was ready to purchase the vehicle once i had the deal sheet faxed or emailed over. When I called again almost two weeks later and told the receptionist/sales person that I had spoke to the sales manage and was still waiting on the info or returned call they seemed like they were screening his calls as if he was hiding for some reason? LOL - this made me even more suspicios and made me think that If its this hard and I am trying to buy a car... What would have happened if I already bought a car and needed customer service? This place spooks me... I also check out the reviews and BBB just before writing this review and although I don't trust everything I see on the internet or BBB i cannot ignore my own experience that has created major concerns? Maybe this review will help and not just criticize that the dealership has terrible management and it doesn't matter how long they say they have been in business they are obviously a buyers beware dealership. Or maybe they will just try to find a way to claim that its the customers fault that they had a bad experience like i read in the responses to previous complaints. Sad!