Heritage Honda Parkville

Heritage Honda Parkville

9213 Harford Rd., Parkville, MD 21234

New 888-672-4029
Used 888-887-4627
Service 888-698-6305

Heritage has the most New and Used cars in MD! Plus we are your local Honda and Acura Lease Turn in Center!

Average Ratings

4.7 out of 5.0
111 out of 120 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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    101-110 of 123 reviews
4.0 out of 5.0

Best dealership ever!

by from Baltimore, Md |

My used honda civic was the first car I've ever bought from a dealership and Ray helped me out, got a great deal on it for me and was all around pleasant to work with. I am one who usually NEVER trusts dealerships/car salesmen - but Ray won me over and changed my mind. I will forever love Heritage Honda in Parkville...and Towson is great too! (I get my oil changes done at both locations). Thanks everyone!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Heritage Honda Parkville responded to this review

January 25, 2013

Hello Melissa, Heritage Honda Parkville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we?ve succeeded. I will be sure to share your feedback with Ray and the team! Thank you again for your review. http://www.facebook.com/HeritageHondaBaltimore


5.0 out of 5.0

Customer

by from Freeland, MD |

Appreciated that I didn't get too much pressure to get a bunch of service I didn't feel I really needed.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Heritage Honda Parkville responded to this review

January 25, 2013

Good morning MBR! Heritage Honda Parkville would like to personally thank you for taking the time to write this extremely positive review. We encourage you to ?Like? us on Facebook so you may catch our in-store specials. Thank you MBR, and be sure to come back soon! http://www.facebook.com/HeritageHondaBaltimore


4.0 out of 5.0

Great Customer Service

by from Parkville, MD |

I leased my first Honda Pilot at Heritage MileOne Honda Parkville and the experience was wonderful. It was so wonderful, I traded in my first Honda Pilot for the 2012 Honda Pilot back in April. Another wonderful experience. Honda went out of their way to get me the color I desired and my pilot was here in no time.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Heritage Honda Parkville responded to this review

January 25, 2013

Good morning Melissa. Heritage Honda Parkville is delighted to hear that your car buying experience was a memorable one. We are pleased to hear that our team lead you to your new 2012 Honda Pilot, and we will certainly share your feedback with them. Please do not hesitate to stop by with your new 2012 Honda Pilot for a checkup! Thank you again Melissa for the highly praised review. http://www.facebook.com/HeritageHondaBaltimore


5.0 out of 5.0

why the dealer?

by from New Freedom, Pa |

People ask me why do I get my 2002 CRV serviced at the dealership. Because I feel a sense of loyalty to the salesman who took good care of me and got me a great deal on the car. Because for the past ten years I have been consistently treated with courtesy and respect by the service advisors. Because I trust Heritage Honda of Parkville to take excellent care of my vehicle without ever trying to take advantage of me or to perform unwarranted service. And finally because I just had my 225,000 service performed and you can't beat that!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Heritage Honda Parkville responded to this review

January 25, 2013

Greetings thom! Thank you for stopping by Heritage Honda Parkville. We work extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you?ve provided us with exceptional positive feedback. We encourage you to ?Like? us on Facebook to stay abreast of news and monthly service specials as it would be great to see you again soon. Thank you again for taking the time to review us! http://www.facebook.com/HeritageHondaBaltimore


5.0 out of 5.0

Incredible customer service in the Service Dept!

by from Baltimore, MD |

I am so thankful that I have Heritage Honda in Parkville so close to my home. Even though its a dealership, it gives you that mom & pop shop feel - everyone is so friendly and you know they are taking good care of your car, etc. Totally recommend their service department - especially Chris Murray. And, when I do buy a new car in the next couple years or so, I definitely will consider buying one at this dealership! :)

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Heritage Honda Parkville responded to this review

January 25, 2013

Good morning Joyce. In response to your review, I want to take the time to thank you for praising our Heritage Honda Parkville. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. We encourage you to ?Like? us on Facebook so you may catch our in-store specials. Thank you Joyce, and be sure to come back soon! http://www.facebook.com/HeritageHondaBaltimore


5.0 out of 5.0

sinbadsmom

by from Baltimore, Maryland |

We purchased both of our vehciles from Heritage Honda, in fact we just purchased on this past week. We have all of our service done at Heritage. Chris Murray the services writer is always helpful and explains everything completely. He even lets us know if we can hold off and not get something done. When I was ready to purchase a new vehicle, he was there to be sure I did OK. We will continue to use Heritage Honda in the future.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase

Heritage Honda Parkville responded to this review

January 25, 2013

Hi sinbadsmom, Heritage Honda Parkville would like to congratulate you on your new Honda! We appreciate your business and strive to maintain a high standard of customer satisfaction. Please do not hesitate to call or pop back in to see us at Heritage Honda Parkville. Thank you again sinbadsmom and have a great day! http://www.facebook.com/HeritageHondaBaltimore


4.0 out of 5.0

Great sales and service

by from Parkville, MD |

Consistently good service for my Fit!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Heritage Honda Parkville responded to this review

January 26, 2013

Thanks for the positive feedback Kathy T! It was our pleasure servicing your Honda and we would be happy to help with any future vehicle needs. We encourage you to ?Like? us on Facebook to stay abreast of news and monthly service specials as it would be great to see you again soon. Heritage Honda Parkville would like to genuinely thank you for taking your time to share your experiences with us. Happy driving! http://www.facebook.com/HeritageHondaBaltimore


5.0 out of 5.0

Best car buying experience

by from Cockeysville, MD |

My husband and I were looking for a used Honda. We didn't really find one in our price range, but our salesman, Mike Walter was eager to work and find something for us. He showed us a car that was not yet on the lot,it was a Mazda and in our price range. He was assisted in the process by Rob Jones. Both gentlemen treated us with respect and were not condescending like some other dealers we visited. Our car was Mike's first sale. This was a very pleasant experience. Micheal Herron also aided the sale by having door mouldings replaced for us. The staff here is friendly, knowledgable, and there was no pressure. They were very helpful and not pushy. Car came as promised, for the price quoted, and no surprises. Mike followed up with us to make sure everything was as we wanted and there were no problems. Great experience!!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Buying experience

by from Pikesville, MD |

It had been awhile since I had bought a new car but Mr. Mok Bsaiso helped make the process go as smooth as possible. He was very concise and attentive throughout the whole process. Honda can sell itself because it is a good quality car but Ms. Bsaiso made everything else very easy. He explained all the new items on the car and if I needed any help he was there to be of service. He made me feel very comfortable and was just a pleasure to do business with. His customer service skills are excellent. Everyone else at Heritage was also very nice. I had a very memorable buying experience and I would highly recommend this dealer. Just ask for Mok!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

My 1st Brand New Car

by from Baltimore, Maryland |

Very good experience buying my 1st brand new car from Heritage Honda Parkville. My process was not complicated and went fast! Rob J. was fantastic. He listened to my needs and concerns and made a new car happen quickly! I would refer friends to Rob J. in a second! I love my 2012 Honda Accord and would definitely return to Heritage Honda for future purchases.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


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