Desert Toyota

Desert Toyota

7150 E 22nd St, Tucson, AZ 85710

New 866-219-8537
Used 866-338-5184
Service 888-392-8931

Tucson's Toyota Giant!

Average Ratings

4.8 out of 5.0
15 out of 16 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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  1-10 of 16 reviews

Featured Review

5.0 out of 5.0

Customer Oriented

by from Tucson AZ |

Workers are very efficient, customer oriented and on top of what they do. It's always good to interact with them and to know that they have top notch customer service reps. Wouldn't think of having someone else wait on me.

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase

1.0 out of 5.0

TERRIBLE Experience

by from Tucson Arizona |

Looked online at a few cars that I was interested in seeing in person and test driving. The dealership called me and I told them that I was interested in coming to see the cars and driving them. They said no problem ask for John Smith when you get here and he will take care of you. When will you arrive? I told them within the hour. I arrived within the hour and asked for John Smith, He was not even at the Dealership........ They put me with a different sales person, I brought my list of the cars (with all the information on them) I was interested in looking at and told the salesman what I was there to see, He immediately sat me down and was trying to run my credit before he even answered any of my questions or knew what i was looking for.... He repeatedly spoke over me and was EXTREMELY pushy for me to look at cars that I was CLEARLY not interested in. He did this multiple times.They did not even know where the cars were that I was speaking of... It took 45 minutes before I was even able to look at one of the cars that I was there to see. They finally pulled the car up for me to look at and drive and it was disgustingly dirty .... dog hair all over it and the previous owners belongings still in it........ RIDICULOUS..... They then had to "find" the other cars I was there to see and they weren't even on the lot.... Then he continued to push me to look at other cars that I already told him I was not interested in..... I finally was able to leave after 2 hours... only looked at one car that was terrible. They were extremely pushy and rude. I WILL NOT BE GOING BACK there EVER! & I would NOT recommend anyone to go there!

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Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

So patient and understanding

by from Green Valley, AZ |

Tim was very patient; he spent many hours working on our situation in order to get us the best possible deal on trading in a Matrix and a Matrix S for a Prius and a Prius C. He showed both understanding and honesty, worked to get us the best possible deal and explained everything carefully and answered each and every question from the three of us, and there were MANY questions! We would recommend him to anyone who asked.

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Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

the best

by from Tucson, Az |

My salesperson was extremely respectful, knowledgeable, and waited on me by transferring everything from my old car to my new one, so all I had to do was get in my new car and drive away. Overall my experience with him was the best.

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Buying Process
Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Desert Toyota purchase

by from Tucson AZ |

The purchase of our car was enjoyable. Sincere and unrelenting. We were fortunate to have not one but two salesmen; Jose and Tim. No stone was left unturned. An enjoyable experience

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Extraordinary Customer service

by from Tucson, AZ |

Louis was open to whatever we needed. Initially the interest was my spouse. After going on test drive and spending time in the Toyota, found myself interested in what I could do with my 2012 Genesis Coupe. I was interested in something more economical and cost effective. Louis with the sales manager help were able to assist and give me what I believe will fulfill my needs. The extraordinary customer service of the entire staff was great!

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Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Best experience we have ever had buying a new car

by from Tucson, AZ |

The salesman went the extra mile to get us the price we were willing to pay, and the finance manager was kind, considerate, patient and yet informed us of the different options we had available to us. It was the best experience we have ever had buying a new car.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Seamless

by from Maricopa, AZ |

It was a seamless transaction. Most of the negotiation took place over the phone. I live an hour and a half away and when I went to the dealership the car was ready to go. Joe McNeal was knowledgeable and accommodating in his assistance in finding the right car for me. I gave him my parameters for a lease and he exceeded my expectations, then Scott in Finance explained everything to me in a manner that was easy to follow. The dealership was very clean. Except for the confetti :)

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Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Review of Desert Toyota: low pressure dealership

by from Tucson Arizona |

Rick Hatcher was very polite and respectful. He let me make up my mind about my choice of vehicle without any pressure. He didn't hover over me or follow me around which makes me very uncomfortable when that happens. He returned my phone calls as quickly as possible and answered all my questions or found answers if he wasn't sure. I was able to test drive 3 different models which enabled me to better make my decision as to which best suited me.

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Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent salesman

by from Tucson, AZ |

Ricky Carley was our salesman. He was kind, curtious and understanding to our needs. Ricky also took the time to answer our questions and go over the vechile's "bells and whistles".

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Not Applicable
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Does recommend this dealer

Did make a purchase


5.0 out of 5.0

So Easy

by from Tucson, AZ |

They really listened to what our bottom line was and got us there by any means they could. Our salesman was wonderful and was very patient. We usually hate the car buying process because it can be very aggravating and pushy. It was truly not the case this time around. He was truly great and really wanted us to get a car that we would enjoy and not regret buying later.

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Customer Service
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Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 16 reviews)