Koons Chevrolet of White Marsh

Koons Chevrolet of White Marsh

10207 Philadelphia Rd, White Marsh, MD 21162

New 866-702-4311
Used 866-455-3899
Service 877-868-3087

We're Gonna Wow Ya!

Average Ratings

4.9 out of 5.0
217 out of 218 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


  1-10 of 218 reviews

Featured Review

5.0 out of 5.0

Excellent Service

by from White Marsh, Maryland |

Rich and Nick were extremely helpful. They really made sure I got the vehicle I wanted. Sheri was very good at getting me financed for the plan that I wanted.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Koons Chevrolet of White Marsh responded to this review

February 3, 2014

Rich, Nick and Sheri are big assets to us here at Koons and we're glad to hear you agree! Thanks for your business and sharing your experience with others. Have a great week! -Tim Berg, General Sales Manager

5.0 out of 5.0

Service Appt. 6/28/14

by from Balto., MD |

As always, service is quick, efficient, and customer service driven. The ease of requesting service appointments online is top-notch, and is always followed up with a phone call from a real live person! My service advisor, Charlie Burkhardt, is always professional, courteous, and friendly

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Koons White Marsh

by from Baltimore, MD |

I do want to say I purchased a used vehicle from koons white marsh in 2010 and I had an absolutely horrible experience. The sales person was awful and just the whole experience in general. So this time I was a little apprehensive about going here again. However, our sales person Mark Stanton, was amazing. He totally changed my mind about buying cars from there again. He was super attentive and made everything easy.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

great service

by from Baltimore, Maryland 21236 |

I always am pleased with the service I receive at Koons.Everyone is very efgicient and professional.I might also add how pleasant everyone is.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Good Service Experience

by from White Marsh, MD |

I came in. Brian wrote up the paperwork quickly and my car was taken for service. It was serviced quickly and I left the dealership in under one hour with a job well done.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Fastest service ever.

by from white marsh md |

I was quite surprised to get a phone call about an hour after leaving my car 6-5 to be serviced on 6-6. They did the service immediately instead of waiting until the next day. I went right in and picked it up. I was not inconvenienced at all.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from White Marsh, MD |

Very pleasant greeting. Excellent vehicle service, as always. Service was a tad backed up this time and a little longer wait for my service than normal.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Koons

by from baltimore maryland |

Well I asked to have a condensation problem in rear tail light area looked into and they said they would but nothing was mentioned or done that I am aware of.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

customer service at Koons Chevrolet

by from White Marsh, MD |

Had an appointment and still took and an hour and a half to get the oil changed in my vehicle. Way too long.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Car service

by from White Marsh, Marylland |

I think you should have more then just cookies. Especially in the morning. Maybe some croissants or muffins. Because 1 cookie didn't cut it.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from Maryland |

As I have said to a number of friends, your service department is the best I have ever seen, and I will continue to support you, and have my vehicle serviced there.. it also puts me in the mindset to consider any future vehicle purchases from Koons White Marsh. Thanks again. G. Roberts

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 218 reviews)