Heritage Chrysler Jeep Dodge RAM Parkville

Heritage Chrysler Jeep Dodge RAM Parkville

9219 Harford Rd, Baltimore, MD 21234

New 888-903-1269
Used 888-928-4123
Service 866-979-5587

Average Ratings

4.7 out of 5.0
124 out of 133 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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    121-130 of 133 reviews
5.0 out of 5.0

Grea Service!

by from Hampstead, Maryland |

Heritage Service Manager Jim Abott is a Master of Customer Satisfaction - best in the business and Service Rep Tina went the extra mile to deliver quality service by keeping me fully informed about repairs to my vehicle.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Heritage Chrysler Jeep Dodge RAM Parkville responded to this review

January 25, 2013

Hi Sean, we were glad to hear that you were happy with Jim and Tina's service - that kind of feedback can go a long way. Heritage Chrysler Jeep Dodge Ram Parkville appreciates your considerate review, and we really appreciate hearing about your experience at with us was a great one! If you would need any other assistance towards future purchases and/or services, we would love to help. Thanks so much, Heritage Chrysler Jeep Dodge Ram Parkville. http://www.facebook.com/HeritageCJDRamParkville


5.0 out of 5.0

AWESOME SALESMAN

by from Windsor Mill,MD |

I really enjoyed working with Shawn. He went out of his way to make sure my children were happy and even apologized for not bringing in his iPad so that they would be entertained while they were there. I felt no pressure at all from Shawn, nor did feel in anyway that Shawn was working for commission instead of working for the customer. If their was such a title as "salesfriend" instead of salesman, Shawn Jeffries embodies this concept. Thanks again for a great experience.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Heritage Chrysler Jeep Dodge RAM Parkville responded to this review

December 26, 2012

Heritage Chrysler Jeep Dodge RAM Parkville is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch with us so that we may answer any further questions you may have about your new automobile. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future! http://www.facebook.com/HeritageCJDRamParkville


1.0 out of 5.0

Still Waiting

by from Elkridge |

Still waiting since June for my $3000 refund. If your waiting on Mr. Perez to man up your out of luck.

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Customer Service
Buying Process
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Shopped for a new car

Does not recommend this dealer

Did make a purchase


4.0 out of 5.0

A very happy customer

by from Cockeysville, MD |

Recently bought a toyota corolla 2011 car from this dealer. It was a great experience for me. Nancy who was the sales representative was very kind and helpful. Regards, Arvind

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Very happy with my first car purchase!

by from Baltimore, MD |

This was my first time buying a car and it was a great experience. Ron max was great to work with and helped get me and my boyfriend both into new 2013 jeep Cherokees! I couldn't be happier with my purchase! I never felt rushed or pressured and they had a huge selection at the dealership.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Buyer Beware!!!

by from elicott city |

These people are dishonest and will do whatever to close a sale! I will be taking them to court soon over the garbage that they sold me. buy at your own risk. Horrible experience.

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Customer Service
Buying Process
Quality of Repair
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Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Heritage Chrysler Jeep Dodge RAM Parkville responded to this review

November 7, 2012

Hi Soccermom, I have checked with our staff and your post is the only notice I have of your concern. Please contact me directly so that I can learn more and find a resolution. You can reach me at 410-663-7210 or via email at hperez@mileone.com. Hal Perez, General Sales Manager, Heritage Chrysler Jeep Dodge Ram and Volkswagen


5.0 out of 5.0

The BEST sales team ever

by from Latrobe, PA |

I have been searching for a new car for a little over a month. The rude, dishonest, and over all terrible attitude of all the local dealerships lead me to look farther away from home. Thanks to cars.com, I was able to locate the Hertiage dealership. Warren Sullenger contacted my husband and myself. He was the most kind, helpful and fully honest salesman that we have dealt with. (out of several). He was able to locate the exact car that we wanted, quickly. He was also willing to answer any questions fully and honestly. I would recommend this dealership to anyone and everyone looking for a new/different car!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

My first dodge

by from Carlisle Pa. |

Had a great sales man Steve Gonzalez very help full and a all around good guy. Awesome job Steve. would also like to thank Ken Gower for his help on pricing.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

new car buyingq

by from Md |

Friendly and professional atmosphere. Was recommended by USAA car buying service. I think it was a good choice.

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Outstanding Exoerience

by from Perry Hall, MD |

In over 40 years of buying and leasing vehicles, this was easily the best experience to-date. Our Sales Consultant, Chad Edwards, and the Finance Manager, Mel Smith, were knowledgable, courteous, and efficient in getting us thru a usually cumbersome process in record time.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Heritage Chrysler Jeep Dodge RAM Parkville responded to this review

July 4, 2012

Thank you for your heartfelt response James. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Chad Edwards and Mel Smith lead you to your new car and we will certainly share your feedback with them. Please do not hesitate to call or pop back in to see us at Heritage MileOne Chrysler Jeep Dodge Ram Parkville. Thank you again James and have a great day! https://www.facebook.com/#!/HeritageCJDRamParkville


(121-130 of 133 reviews)