Koons Ford

Koons Ford

6970 Security Blvd, Baltimore, MD 21244

New 888-654-7346
Used 877-251-2695
Service 877-358-0732

We're Gonna WOW Ya!

Average Ratings

5.0 out of 5.0
631 out of 632 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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  1-10 of 632 reviews

Featured Review

5.0 out of 5.0

4th time purchase from Koons!

by from Odenton, MD |

This is the 4th time that we have purchased from Koon's Ford Baltimore. The service that you receive from the salesperson to the finance department it is outstanding. They are very knowledgeable and professional and the best customer service ever!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
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Shopped for a new car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Great customer service!

by from Wilmington, DE |

I was delighted with the ease of scheduling my appointment, the care the tech took to listen to my concern,and taking the time to answer my questions. The repair was handled quickly and all is very well! Great customer service also.

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Customer Service
Not Applicable
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

No surprises!

by from Chester, MD |

The price was the price I was quoted by the manager Mark. No surprises. Sales person was very helpful and not pushy at all.

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Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Koons staff very helpful!

by from Nottingham, MD |

The manager Mark Rodgers and sales man Keith were awesome. Very helpful and assisting me in any way possible.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Liked the WOW price and the sales manager!

by from Timonium, MD |

I really liked the WOW price. So many other dealers advertise a price that includes all kinds of discounts that most people would not qualify for. I actually had another sales person at a different dealership say he could not come within $5000 of that price and that they must be offering other discounts. I also like that Mark the sales manager came out and spoke with us directly during the price negotiations. I think I got the best deal at Koons.

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Koons is very different from all of the others

by from Odenton, MD |

We were recommended by our friends/neighbors. We've bought several cars over the years, but never have we come across a dealership quite like this one .Everyone was very friendly and polite. Derek was extremely patient with me about finding the right car, and again with my wife one week later. I feel like our needs were difficult, at best, but were met with respect and kindness. Steve was an absolute magician at getting financing where we needed it to be. Above all, Ford makes a really nice product. I feel like I've made some new friends; will be looking forward to my next new car.

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Customer Service
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Not Applicable
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Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service at Koons Ford!

by from Aberdeen, MD |

Dino Martinez went above & beyond by mailing an item, that I had left in my previous car, back to me. I also loved Dino's determination to help us getting into this new car. Many options were presented to me and I do feel I received a great deal on a car that I could afford. The finance manager was awesome to work with too. At a previous Ford dealership I was never shown Sync...just had to figure it out for myself. So it was great that Dino took the time to show me this feature.

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Customer Service
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Love Koons' service department!

by from Owings Mills, MD |

I always enjoy working with Cary. He is a very attentive and knowledgeable service attendant. He makes sure that I am updated on the status of my service request and gives me a thorough review of the completed work. If there are there are any outstanding issues or concerns, he follows up promptly.

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Ask for Chelsea Frank in Koons service department

by from Windsor Mill, MD |

Chelsey Frank has been great to work with to resolve the defect with my truck. She had to get pre-approval for it to be covered under warranty which was time consuming. However, she was constantly in communication with me so I knew she was taking care of me. She is a great asset to your team.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Our Ford Escape is awesome! Koons is awesome!

by from Baltimore, MD |

Scott is an excellent rep whom we test drove several cars with. Carol in finance was able to obtain the financing from Ford Motor credit to roll in the negative equity on my trade-in to get the deal done. Our Ford Escape was awesome in the snow, particularly for my wife's bridal shower and our wedding in the mountains. Would have submitted this review earlier but wedding done and baby on the way made free time tough. Thanks!

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great People, Takes great care of customers

by from Baltimore |

I had a wonderful experience. From the floor staff to Management . I was very impressed with one on one service I received from Mr. Pete Dixon. He answered any questions I had. He placed me a car I could be comfortable with as far as payments, repair, etc. He walked me through the entire processes with no problems. I truly would recommend Koon Ford Security Blvd to any and everyone.

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Customer Service
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Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-10 of 632 reviews)