Koons Ford

Koons Ford

6970 Security Blvd, Baltimore, MD 21244

New 888-654-7346
Used 877-251-2695
Service 877-358-0732

We're Gonna WOW Ya!

Average Ratings

5.0 out of 5.0
810 out of 813 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 813 reviews

Featured Review

5.0 out of 5.0

4th time purchase from Koons!

by from Odenton, MD |

This is the 4th time that we have purchased from Koon's Ford Baltimore. The service that you receive from the salesperson to the finance department it is outstanding. They are very knowledgeable and professional and the best customer service ever!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Koons Ford responded to this review

December 2, 2014

Hi Clifford, Thanks for the review! Glad to hear that everything worked out and thank you for being such a loyal Koons customer!

5.0 out of 5.0

Love Koons Ford!

by from Silver Spring, MD |

All went really well. My salesperson was helpful and genuine. He was patient while we were making a decision about whether to do a lease or purchase. He provided us with all the options. While we were waiting for the finance person, he checked in with us from time to time.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great place to do business with

by from Sussex, NJ |

Everything. No need for improvement. I got the best deal on my Focus ST by far over any other dealer I made contact with. Just wish that I had bought my 2014 Escape last year from Koons Ford.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Looking forward to buying again!

by from Finksburg, MD |

Everyone was very knowledgable and made sure that we were in and out in a short amount of time. From the time we arrived to the time we left with our new car, only took about 90 minutes. Will definitely buy from again.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Koons Ford responded to this review

September 3, 2015

Thanks Cynthia! Looking forward to seeing you again in the future!


5.0 out of 5.0

Outstanding staff and service

by from Hammonton, NJ |

The staff at Koons Ford went "above and beyond." They were quick with responding to any questions I had before I made the 4 hour trip there to by my truck. Loving my 2016 Super Duty!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Koons Ford responded to this review

September 3, 2015

Thanks Albie!


5.0 out of 5.0

Best car buying experience. Ever!

by from Washington, DC |

Our salesman, Pete Dixon, and the entire staff made us feel welcomed, did not pressure us at all and really helped us stay within our budget. Great customer service! Best car buying experience we have ever had.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Koons Ford responded to this review

September 3, 2015

Congrats on the new car, Kevin!


5.0 out of 5.0

Great buying experience

by from Middletown, MD |

From initial response to email inquiry, through the sales and financing, everyone was quick, courteous and professional. A great buying experience.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Koons Ford responded to this review

September 4, 2015

Thanks for the review, Michael!


5.0 out of 5.0

Excellent service at Koons

by from Frederick, MD |

They excelled at everything. From working with me on my budget, to friendly sales staff, to great coffee. Koons was excellent!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Koons Ford responded to this review

September 4, 2015

Thanks for the review, John!


5.0 out of 5.0

Everything was wonderful!

by from Columbia, MD |

Everything was wonderful. The salesman set my sync bluetooth on my phone for me before i left koons. He said if i needed help with anything i could call him or come back in and he would be glad to help me. Everyone was very helpful. Coming back to koons for my next one for sure!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Koons Ford responded to this review

September 4, 2015

Thanks for the review, Mary!


2.0 out of 5.0

Overall

by from Baltimore Maryland |

I bought my Ford transit about nine months ago from Fred the salesperson the transaction went pretty smooth I was promised a bin for my van it took me approximately 6 to 8 months to have it installed no fault of Koons Ford when it was finally installed installation went well they remove the panel and did not reinstall it when all they had to do is put a couple spacers to make the Bin work I called Fred he basically told me I got it for free to live with it that was a $500 option and you hung up on me and I have not heard back from him cents So if I had a referral friend to them at this present time I would say no I felt that I was Miss treated at least by my salesperson I have not talk to a manager or manager has called me in this matter

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Customer Service
Buying Process
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Shopped for a new car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Very respectful of my time.....

by from Catonvsville, MD |

My purchase experience was truly great, but if I have to single out one thing it was time management. I told them I was on a tight schedule and needed to be out fast, they made it happen. Loving my new Fusion!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 813 reviews)