Koons Ford

Koons Ford

6970 Security Blvd, Baltimore, MD 21244

New 888-654-7346
Used 877-251-2695
Service 877-358-0732

We're Gonna WOW Ya!

Average Ratings

5.0 out of 5.0
456 out of 456 people recommended this dealer.
Customer Service
Buying Process
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    11-20 of 457 reviews
5.0 out of 5.0

Very polite and courteous!

by from Sykesville, MD |

Very polite and courteous and everything was completed in a timely manner! Casey Groop was great to work with, and I would gladly recommend him to anyone! I am really enjoying my new Focus!

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Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Love my Taurus SHO!

by from Baltimore, MD |

Great experience! I love my 2014 Ford Taurus SHO. Casey showed me how everything works, even synced my phone so now I can chat it up with all of my friends - hands free! The sales manager Tom Snyder also went above and beyond, just like he did with my previous car that I purchased from him (2011 Taurus Ltd AWD). Great job Koons!

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Fast and efficient!!!

by from Baltimore, MD |

Matt Stoudt was great, extremely proficient in the search for the vehicle I wanted. I did not take possession of the truck so I nor was the permanent driver of the vehicle there at the time we took possession of the vehicle so the syncing part was unable to be performed. I liked the speed of locating my vehicle because I am very busy and don't want to spend all day in the showroom.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Like my new Koons Taurus, however?

by from Ephrata, PA |

Over all I got a good deal for my 2013 Ford Taurus. Derek is a wonderful salesman and more importantly a gentleman. He treated me fairly. I would like to preface by saying I am an engineer, I notice items that others would find no big deal. I only test drove the car around the block, I trusted the car was checked out thoroughly prior to the purchase, I should of looked closer, but I was eager to make the deal. Driving the car home noticed a significant wind noise from the drivers window at 55 + MPH, additionally there could be an issue with the oil diagnostic tool. I drove it less than 500 miles and it shows 74% oil life, perhaps it wasn't reset correctly, hopefully the bumper to bumper warranty will address both issues without out of pocket expense at my local Ford dealer. Also the tires are very noisy, do not know that is inherent with 19 inch tires. The big issue I am hoping to resolve, is there were no floor mats in the car, (discovered on the drive home) I was assured they would be Fed ex'd by Monday, last week, I called again Saturday was told they would be ordered. I honestly think both the sales department, and service/reconditioning department are so busy, its more or less a triage.

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Koons Ford is my "go to" dealership for life!

by from Owings Mills, MD |

This dealership was great when it came to servicing my Expedition. The service writer knew what to ask and made sure that I was advised of everything before the service was initiated. When they found a need to address another issue on my vehicle, the service provider made sure I was informed before any additional service was initiated. The prices were very competitive! I would strongly recommend the service and body department to anyone, since I have used both. In fact I have taken verhicles that were not Fords to their body shop and found their work to be impecable. In my humble opinion, you won't go wrong using Koon's Ford of Baltimore for any type of auto repair. Addtionally, I purchased my Expedition at this dealership and the purchasing experience was second to none. The price was right and the sales people, and in particular the General Manager did not play games and told me up front was the bottom line price. This price too was very competitive.

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Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Amazing experience

by from Manchester, MD |

My sales experience was amazing. They made it so easy and made me feel extremely comfortable. I would personality like to thank, Hason Willams. If it wasn't for him I don't know if I would have bought a car that day. The next time myself or someone in the family needs a car we are going to contact him.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

I love Koons Ford!

by from Dundalk, MD |

My sales person Derek was absolutely AMAZING as always. This is the second car that I have bought from Koons Ford and the second car I have bought from Derek. He also helped my Brother with his car purchase too. We are like family now. Excellent Job. I love Ford.!

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Customer Service
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Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Thank you Koons Ford for being there!

by from Gwynn Oak, MD |

You guys helped me when I needed you. It was a life saver. More than I can say for (Len Stoler Ford) who left me stranded and I brought my car there. Thank you KOONS FORD for being there for me a FORD owner.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Bought 3 cars from Koons!

by from Owings Mills, MD |

They exceeded my expectations! I love the customer service that I get from this Koons dealership. This is my 3rd vehicle from Koons. A special thanks to Norman and Dave!

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Koons Ford - our Koons family!

by from Catonsville, MD |

We have purchased 4 vehicles from Koons Ford. We call a few of the Koons Ford team our Koons family. We are sold on being a Ford family. We tell everyone who's looking for a car to go to Koons Ford.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


(11-20 of 457 reviews)