Koons Ford

Koons Ford

6970 Security Blvd, Baltimore, MD 21244

New 888-654-7346
Used 877-251-2695
Service 877-358-0732

We're Gonna WOW Ya!

Average Ratings

5.0 out of 5.0
553 out of 553 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
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    31-40 of 553 reviews
5.0 out of 5.0

Great Experience

by from Baltimore, MD |

As a previous car salesman, I really hate the car buying experience (I actually worked at this dealership for a short time in the early ?80s); but Matt Stoudt made it very painless, if not enjoyable. My wife and I have bought 2 vehicles in the past year from Koons Ford in Baltimore. I really enjoy the folks there at Koons; I?m a customer for life.

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Customer Service
Buying Process
Not Applicable
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great experience!

by from Dilliner, PA |

I worked out the deal over texts,phone and email. When I arrived from 3.5 hours away Matt met me at the door and everything happened as we had discussed. Great experience.

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Customer Service
Buying Process
Not Applicable
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Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Koons Ford responded to this review

November 8, 2014

Hi Mark, Thank you so much for leaving us a review. Sounds like Matt really went above and beyond. Congrats on the new car!


5.0 out of 5.0

Fantastic experience at Koons Ford

by from Baltimore, MD |

Our experience at Koons Ford was fantastic. Rodney Hamlett was a wonderful salesman and was very helpful in helping us find the right fit. He is a great asset to Koons and to Ford. Tom Snyder, the sales manager, was also very helpful in the process and worked with us in making sure we were satisfied with our purchase.

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Customer Service
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Shopped for a new car

Does recommend this dealer

Did make a purchase

Koons Ford responded to this review

November 8, 2014

Barb, Thank you so much for the wonderful review. Glad to hear that Rodney and Tom took great care of you. Congrats on the new Ford!


5.0 out of 5.0

Excellent Customer Service Brian Abdo

by from Catonsville, MD |

Colleagues of mine recommended that I look for a new vehicle at Koons Ford. I was pleasantly surprised by the quality of customer service from my sales representative, Brian Abdo. He really seemed genuinely interested in finding a vehicle that both matched my needs and my budget. I never felt pressured in making a decision and felt I received honest feedback from him regarding affordability, package deals, and reliability of the vehicle. Overall, considering the vehicle (Ford Fusion) I was interested in, Koons offered me a great deal. I was allowed to test-drive the car overnight. I ended up leasing the vehicle at a very affordable price. The financial department was showed me all of the possible options I had in terms of my lease, which showed a lot of dedication to the customer and their satisfaction, as opposed to just pushing a sale out the door. I would definitely recommend Koons to another prospective car buyer.

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Customer Service
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Ford Fusion Energi

by from Wilmington, DE |

I had found my car online with all of the options and the color that I wanted. Only problem was it was 1 1/2 hours away. I was going to have the car "dealer traded" but started an email correspondence with Matt Stoudt at Koons Ford Baltimore. I was able to get the car at a better price which made the trip south a lot easier. Matt answered my many questions with professionalism and humor. Many times you walk away from a dealership with a feeling of being taken advantage of, I didn't because of Matt. I would highly recommend Matt!

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent Customer Service Steve Harrell

by from Baltimore, Maryland |

Steve Harrell provided me with excellent customer service. He handled my needs with care. He is really knowledgeable. I am really happy with my service experience at Koons Ford Woodlawn.

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Not Applicable
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent Customer Service in service department

by from Woodlawn, Maryland |

Steve Harrell provided me with excellent customer service at Koons Ford Woodlawn. He handled my needs with care and was very knowledgeable. I really enjoyed my experience with Koons.

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Customer Service
Not Applicable
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Koons Ford went above and behound

by from Halethorpe, MD |

Tom Snyder & Casey Groop from Koons Ford went above and beyond! Casey Groop is always a pleasure to work with. This is the second vehicle I'm buying from him. Any future FORD vehicle needs, I'll be contacting him again.Thanks!!

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Customer Service
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Outstanding staff and customer service!!!

by from Titusville, FL |

The Staff at KOONS in Security was outstanding. In particular Dennis Koulatsos and Casey Kroop distinguished themselves with product knowledge, good Customer Relations skills and old fashioned Service. I am a very happy New FORD Owner! Oh, did I mention that I came up from Titusville Florida to buy this car? Best price, and absolutely nothing changed when I got to the dealership! No games, no surprises, just a very straightforward sale. No "mumbo-jumbo" that I experienced at all of the other places I shopped.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Awesome job!

by from West Friendship, M

Awesome job. 4th car in 3 years bought from Koons, and I couldn't be happier. Fantastic sales and service operation!

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Shopped for a new car

Does recommend this dealer

Did make a purchase


(31-40 of 553 reviews)